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Chapter 9

Chapter 9. 9.2 Discovery & Correction. Basic Account Formula. Net Outstanding Balance (NOB) = Previous Balance (PB) + Debits (DR) – Credits (CR) Note: debits are charges incurred by the guest & credits are payments made to the hotel. Complete Outstanding Postings. Auditor:

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Chapter 9

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  1. Chapter 9 9.2 Discovery & Correction

  2. Basic Account Formula Net Outstanding Balance (NOB) = Previous Balance (PB) + Debits (DR) – Credits (CR) Note: debits are charges incurred by the guest & credits are payments made to the hotel

  3. Complete Outstanding Postings • Auditor: • must confirm all transactions received at the front desk have been posted - Usually means waiting until all f&b outlets are closed • Verifies all vouchers for revenue centre transactions are posted

  4. Room Discrepancy • When actual room status does not match the information on the front office room status report • Auditor compares the daily housekeeper’s report with the room status report to see if there are differences • If different check to see if there is a room folio and registration card

  5. Reconcile Room Discrepancy • If there is an active folio for room listed as vacant: • Guests departed but didn’t check out • Guest is a skipper who left with no intention of checking out • Folio was improperly closed at check-out • If guest has left hotel – process check-out, correct room status system to show room vacant

  6. Verify Room Rates • Room revenue and count report helps auditor analyze room revenue • Auditor consider: • Are the correct discounts given to groups and corporate-rate customers • If there is only one guest in a room and the actual rate is half the rack rate, is the guest part of a shared reservation? Did the second guest register? • If the room is complimentary, is there appropriate supporting back-up for the rate?

  7. Departmental Balancing • Auditor must balance all revenue centre departments using source documents • Auditors compare vouchers to revenue centre summaries. Source documents help resolve discrepancies • If system out of balance, detailed department audit may be conducted • Trial balance tests balances for all revenue departments

  8. Verify No-Show Reservations • Verify the reservation was guaranteed and the guest never registered • Duplicate reservations may be made for a guest or a guest name was misspelled • Bill no-show guest with guaranteed reservations • Incorrect billings may lead credit card companies to reevaluate its legal agreements and relationship with the hotel and may also cause the hotel to lose the guest’s future business or the business of the travel agency that guaranteed the reservation

  9. Assignments • AYL 9.2 • Workbook assignment – review office audit problem – to be completed by the end of Chapter 9 in partners

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