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The Professional Services Review: an update

The Professional Services Review: an update Claire Baines, Chief Operating Officer Top Team Briefing – October 2013. Aim of the session. Briefing Give insight into the PSR approach to date Share the feedback and outcomes thus far A view The priorities for the next 3 years Consultation

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The Professional Services Review: an update

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  1. The Professional Services Review: an update Claire Baines, Chief Operating OfficerTop Team Briefing – October 2013

  2. Aim of the session Briefing • Give insight into the PSR approach to date • Share the feedback and outcomes thus far • A view • The priorities for the next 3 years Consultation • The next stage of the PSR consultation with academic staff and students

  3. The original brief… Interface Professional Services Colleges

  4. The PSR approach: 10 June – 31 Aug 2013

  5. What has been learned thus far?

  6. What did the PS teams say?

  7. Examples of comments Process change in order to work more efficiently “Look at how our systems fit together – there are too many silos currently, with systems that don’t communicate with each other and duplication of efforts.” ‘Us and them’ - a strong desire for a unified PS team “We believe this is important to help break down the barriers that have been erected over time between the Centre and Colleges.” Training and Development for PS staff “Embed a culture of CPD so staff are continually up-skilling to develop resilience and meet new challenges.” Governance and approach of PSR “Asking the difficult questions...honest and open feedback channels...focusing on behaviours not structures.”

  8. Core messages to the PS teams Why undertake the PSR?

  9. Governance…..thus far VCEG and College Deans • Steering Group • Role Steering Group Member • COO Claire Baines • Directorates Academic Services – Michele Shoebridge • Campus Services – Geoff Pringle • Finance – Andrew Connolly • Colleges STEMM – Linda Peka • HASS – Ariel Edge • People and Performance HR – Jacqui Marshall • Link to Executive Suite/Council Jill Williams PSMG

  10. A personal view: what approach is needed “...the devil is in the detail...It’s finding the smallest areas that you can make gains in...it’s about ‘the accumulation of marginal gains’ – you’re not looking to make a 10 per cent gain in one area, you’re looking to make a 0.1 per cent improvement in 50 areas or 100 areas.” Sir Dave Brailsford (Performance and Programme Director, British Cycling)

  11. Areas which will bring greatest benefits: • Staff support and wellbeing • Communications • Finance / College finance operations and data • A new of era of fundraising: corporate partnerships

  12. A personal view: the next 3 years?

  13. So how might this look/feel in 2013/14

  14. What’s happen thus far in 2013/14? Timing What are we trying to do? PSMG Away Day To build a sketch for future PS 10th Sep VCEG Residential 17th Sep Briefing and consultation • Bringing academics and students into conversation: • Outline work thus far • Consult and listen • Build case for and consensus on the areas to focus on • Identify local needs and variations 2nd Oct SMG Residential Deans Sabbatical officers External Partners 14th Oct Heads of Discipline meetings? 21-28th Oct Nov Confirm PSR focus areas

  15. The plan for our listening exercise beyond the ps teams 25 events to engage our stakeholders October 13 December 13 College Focus Groups A Cornwall All academic staff briefing Academics College Executive team meetings All staff meetings in colleges A meeting with Guild/AU/FXU Sabbatical officers Students

  16. A view of 5 years hence (and beyond)

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