Chapter 16

1. Exploring Management Chapter 16 Diversity and Global Cultures

2. Chapter 16 • What should we know about diversity in the workplace? • What should we know about diversity among global cultures?

3. 16.1Diversity in the Workplace • There is a business case for diversity • Inclusive organizational cultures value and support diversity • Organizational subcultures can create diversity challenges • Minorities and women suffer diversity bias in many situations • Managing diversity should be a top leadership priority

4. DIVERSITY IN THE WORKPLACEBusiness and Diversity • Diversity • Race, gender, age and many other individual differences • Inclusivity • Degree to which an organization is open to any one who can perform a job regardless of race, gender, age or any other individual difference

5. DIVERSITY IN THE WORKPLACEBusiness and Diversity • Multi-cultural organization • Based on pluralism and operates with inclusivity and respect for diversity

6. DIVERSITY IN THE WORKPLACEBusiness and Diversity • Organizational subcultures • Groups that share interests or characteristics • Occupations • Ethnicity • Religion • Gender • Generations

7. DIVERSITY IN THE WORKPLACEBusiness and Diversity • Glass Ceiling • Career advancement barrier to women and minorities

8. DIVERSITY IN THE WORKPLACEBusiness and Diversity • Biculturalism • Minority members adopt characteristics of majority cultures in order to succeed.

9. DIVERSITY IN THE WORKPLACEManaging Diversity • Affirmative action • Management commitment to hiring and advancing women and minorities • Valuing differences • Education and training to understand and respect differences • Managing diversity • Building an inclusive network that allows everyone to reach his or her potential

10. DIVERSITY IN THE WORKPLACEManaging Diversity

11. 16.2Global Cultures • Culture shock comes from discomfort in cross-cultural situations • Cultural intelligence is the capacity to adapt to foreign cultures • The “silent” languages of cultures include context, time and space • Hofstede identifies five value differences among national cultures • Country clusters show cultural differences

12. GLOBAL CULTURESCulture Shock • Culture shock comes from discomfort in cross-cultural situations • Stages include:

13. GLOBAL CULTURESCultural Intelligence • Cultural intelligence includes • Self awareness • Flexibility • Sensitivity • Willingness to learn • Willingness to modify behavior

14. GLOBAL CULTURESCultures • Low-context • Emphasize communication via spoken or written words • High-context • Rely on unspoken or situational cues as well as spoken or written words in communication

15. GLOBAL CULTURESCultures • Monochronic • People tend to do one thing at a time • Polychronic • People accomplish many different things at once

16. GLOBAL CULTURESCultures • Proxemics • How people use interpersonal space to communicate

17. GLOBAL CULTURESCulture • Hofstede’s five value differences among national cultures:

18. GLOBAL CULTURESHofstede’s Five Values

19. GLOBAL CULTURESCultures • Ecological fallacy • Mistaken belief that a generalization about a culture applies equally to everyone in that culture • Example: does he represent all Americans?

20. GLOBE Dimensions • Power distance • Uncertainty avoidance • Gender egalitarianism • Future orientation • Institutional collectivism • In-group collectivism • Assertiveness • Performance orientation • Humane orientation