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e-business viewed from CCLRC Stuart Robinson, CCLRC

e-business viewed from CCLRC Stuart Robinson, CCLRC. … something different. What is e-business? The process view Example Intranet e-business Process => Services Joined Up – “end-to-end” Automation Research Issues TrustCoM. What is e-business?. Definitions from the Web

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e-business viewed from CCLRC Stuart Robinson, CCLRC

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  1. e-business viewed from CCLRCStuart Robinson, CCLRC

  2. … something different • What is e-business? • The process view • Example Intranet e-business • Process => Services • Joined Up – “end-to-end” • Automation • Research Issues • TrustCoM

  3. What is e-business? Definitions from the Web E-Business (electronic business) is, in its simplest form, the conduct of business on the Internet (several authors) E-Business is taken to mean conducting business electronically, both within an organisation and externally, with clients, communities and partners. (http://unpan1.un.org/intradoc/groups/public/documents/APCITY/UNPAN005840.pdf)

  4. e-Business vs. e-Commerce? Academic texts are divided in their definitions … with some seeing e-Commerce as the overarching concept (e.g. Timmers, 1999) and others seeing Commerce narrowly as buying and selling electronically (e.g. Kalakota and Robinson, 2001) e.g. “more generic term than eCommerce – e-business refers to not only buying and selling but also servicing customers and collaborating with business partners” (several authors)

  5. E-Business not just being able to sell books, but knowing how many books you've sold, and to whom, and also being able to answer questions like "what books are they buying next?“ => Integrated internal and external processes

  6. E-Business Electronic business (e-business) is any process that a business organization conducts over a computer-mediated network. (Thomas L. Mesenbourg, Assistant Director for Economic Programs, U.S. Bureau of the Census)

  7. E-Business Goals • Business goals include • improving efficiencies, • reducing costs, • increasing speed of transactions, • expanding markets, • enhancing business partnerships and, most importantly, • providing additional value for clients ( ideas from Timmers (1999), Craig & Jutla (2001) and Kalakota & Robinson (2001))

  8. Business Processes Example Processes • Production- focused processes include procurement, ordering, automated stock replenishment, payment processing and other links with suppliers, as well as production control and processes more directly related to the production process. • Customer-focused processes include marketing, selling, processing of customers orders and payments, and customer management and support • Internal or management-focused processes include employee services, training, information sharing, video conferencing, and recruiting.

  9. Overall business process Customers Some Output Suppliers Some input Manufacture Processing of some kind Some “flow” Finance, HR, Stock Control, …

  10. E-Business Applications I O Flow(I) Auctions Electronic Ordering Electronic Invoice Electronic Payment Supplier Integration (Push) Customer relationship Management Web marketing Customer Integration (status/pull) Process Control Workflow Intranet Finance HR

  11. CCLRC/RC Email Web Finance (FAMIS – Oracle Financials) Project manager’s Finance Reporting System (FRS) IntraWeb (Staff Central, Site Central)

  12. CCLRC/RC Email Web Finance (FAMIS – Oracle Financials) Project manager’s Finance Reporting System (FRS) IntraWeb (Staff Central, Site Central)

  13. CCLRC/RC Email Web Finance (FAMIS – Oracle Financials) Project manager’s Finance Reporting System (FRS) IntraWeb (Staff Central, Site Central)

  14. IntraWeb Store service Library Services Hire a car service

  15. Standard Information Formats (XML)

  16. Process/ Service • Such processes (or sequences) are often triggered as a “service” • on an IntraWeb for example (with e-forms) • as part of some workflow driven process • on the the WWW (JeS) • By opening up our internal systems to external agencies we can widen the scope of an internal process/services to embed our suppliers’ or customers’ services • but still not “I want a paperclip” but “I need the stores catalogue”

  17. Process/ Service Review Select Composition (sequence, conditional, concurrent, …) O2 G(I2) I1 F(I1) O1 I2 JeS Grant Applications (AP) Grants (G) Grants(AP) Abstraction AP Review(AP) Reviews (RV) We can “hide” inner process detail Web

  18. Integrated / Joined Up Service (CCLRC) • At a systems level • HR and Finance service integration through People System (exploring CDR) • Workflow integration with CDR • At a service level • Payroll (external) service electronically integrated with StoP service integrated with Finance service • GPC (external) integrated with Finance service

  19. Automation • Produce semi-formal descriptions of each service, its effects (FD) its inputs (ID), its outputs (OD), its “use conditions”, its cost, its … etc. within some agreed “Description Framework” • Make this available on the Web • Deploy agents that “act” on behalf of their user (“I want OD”) (given a description of “policies” - personal preferences, contractual preferences, cost preferences etc.). • Agent finds source of I and F (using advertised FDs and IDs), negotiates use of I and F and offers to user (depending on preferences) • If agreed, negotiates availability of I to F (may involve negotiation of transport service) , collects O and makes payments etc.

  20. Virtual Services/Organisations • Given a set of Compute, Data, Communication and application code services we have (roughly) the current GRID • Smarter agents => given Ia is available and Fa(Ia) -> Oa and Fb(Ib) -> O and “I want O” then the agent could dynamically compose a service (even when Oa not simply identical to Ib) or a (real) business involving the providers of Fa and Fb could offerFc(Ia)-> O or a virtual organisation could be (temporarily) built by an agent

  21. RC context • RCs offer grants service • Researchers offer research service • .. offer grant reviewer service • .. offer grant maintenance service • .. offer a grant management service • .. offer publications service • ….. and agents weave the the business flow of the RCs according to policies defined by the RCs

  22. Key issues • Trust • Security • Service Descriptions • Infrastructure • Personal

  23. Integrated Projectstarts: February 2004 ends: January 2007funding body: CEC – IST Programme (Networked Businesses & Governments) TrustCoM From - Theo Dimitrakos Affiliation: ISE Group, BITD

  24. TrustCoM Consortium Integrators (core group) Integrators (core group) Broad knowledge of both technological and research state Broad knowledge of both technological and research state - - of of - - the the art and are capable of blending together research innovation and art and are capable of blending together research innovation and materialising it into innovative ICT solutions materialising it into innovative ICT solutions Technical experts Technical experts Sector specific expertise; Sector specific expertise; will drive research innovation will drive research innovation Advisors Advisors scientific experts and potential user groups; scientific experts and potential user groups; will be subcontracted to offer consultancy; will be subcontracted to offer consultancy; will monitor the project progress will monitor the project progress BITD/CCLRC responsibilities include Programme Management and Scientific Coordination SchlumbergerSema are Prime Contractor & Administrative Coordinator Over 10 M Euro overall cost over 3 years --- 6.3 M Euro Contributed by CEC

  25. Long Term Goal R&D type R&D focus Technology focus Business need To provide a trust & contract management framework enabling thedefinition and secure enactment of collaborative business processes within Virtual Organisations that are formed on-demand, areself-managedand evolve dynamically, sharingcomputation, data, information and knowledge across enterprise boundaries, in order to • tackle collaborative projects that their participants could not undertake individually or • collectively offer services to customers that could not be provided by the individual enterprises.

  26. TrustCoM and iTrust www.trustmangement.clrc.ac.uk TrustCoM consortium building and proposal preparation has been supported by iTrust. iTrust is the thematic network on trust management in dynamic open systems that is managed jointly by the University of Crete and BITD/CCLRC. There was a full day of TrustCoM related tools & open standards technologies tutorials at iTrust2004 the Second international Conference on Trust Management in Dynamic Open Systems. . www.itrust.uoc.gr

  27. But keep it personal

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