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Navigating Project Implementation: Keys to Success

This guide offers essential tips for successful project implementation, covering areas like executive sponsorship, vendor selection, contract negotiations, testing processes, training, and post-implementation challenges. Learn from experienced professionals to ensure a smooth and effective project execution.

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Navigating Project Implementation: Keys to Success

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  1. LIVING THROUGH CIS …and loving it!

  2. Keys to Happiness • Know what you don’t know • Set and communicate realistic expectations • Expect the unexpected

  3. Before You Start • Executive sponsorship • Environmental review • Experienced Project Manager

  4. Take Your Time • 1997 – Deregulation • Began in earnest in 2001 • 4 months to develop RFP • 6 months to select vendor • 16 month implementation

  5. Select Vendor Wisely • 50% failure rate • Prior successes • Depth of experience • Balance product and company

  6. Contract Negotiations • Remember, we don’t speak the same language • Don’t forget incidentals and peripherals • CONTINGENCY

  7. SANE IMPLEMENTATION • Cross-functional team – area experts • DEDICATED team • Backfill critical positions • Consider using vendor for selected tasks

  8. PREPARE!!! • Document ALL procedures • Document AND run all current reports • Meters • Customers • Services • Financial

  9. Data Scrub… • Correct existing data before conversion • Combine customers • Clean up addresses • Review meter data

  10. TEST, TEST, TEST!!! • Test scripts for all processes & interfaces • Include users in testing process • Allow time to test aged data • What have you missed?

  11. Hands on training • Train area experts • Start training early … familiarity! • Step by step procedures • Refresh before go-live • Retrain as necessary

  12. Mock Go-Live • Schedule at least two • Financial balancing a must! • Identify items for manual input • Schedule all events!!!

  13. …AT THE END OF THE DAY • Don’t be naïve … just because you have a requirement in the contract doesn’t mean you’ll get it • New technology is not a panacea • Plan on 2-3 year post-implementation struggle • CELEBRATE YOUR SUCCESS!

  14. Contact Information • Joanne Fletcher Burbank Water and Power jfletcher@ci.burbank.ca.us 818-238-3706

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