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Sample Project Context

Sample Project Context. INFO 330. The Deliverables. Analyze Org Project Scope Stakeholder analysis User Usability Surveys Personas Info Heuristics Content analysis Synthesis Project Charter. Design Info Types Taxonomy Interaction Flows Presentation Wireframes.

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Sample Project Context

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  1. Sample Project Context INFO 330

  2. The Deliverables Analyze Org • Project Scope • Stakeholder analysis User • Usability • Surveys • Personas Info • Heuristics • Content analysis Synthesis • Project Charter Design Info • Types • Taxonomy Interaction • Flows Presentation • Wireframes

  3. The Analysis Phase • Find out what the Org wants • Find out what users want • Find out what the info wants • Create the best compromise between the three

  4. The Organization Document/ artifact analysis Focus groups Project Scope Start the project Stakeholder Interviews Gather goals Observation Requirements Gathering Surveys Executive Fiat What the Org wants Social/ info Network Analysis

  5. ESD goals: • providing unemployment services • building employment opportunities • supporting businesses

  6. The Info Peer/Competitive analysis Info flow analysis Heuristics What’s wrong and what is right? Content Inventory What content is there? Content Audit Expert Opinion Other pubs Standard sources What the Info wants Flows Specs

  7. involving or serving as an aid to learning, discovery, or problem-solving by experimental and especially trial-and-error methods http://www.merriam-webster.com/dictionary/heuristic Heuristics

  8. Heuristics What the info wants • Done by experts • Lots of criteria • Scores and rankings • Can be horribly abused • No two are the same • Usually more pejorative and less heuristic

  9. Usability Tour of Deliverable

  10. Document/ artifact analysis The User Analylitics Focus groups Usability How does it work now? User Survey What do they want? Personas Who are they? Observation Marketing analysis Surveys Scenarios What the User wants Social/ info Network Analysis Use Cases

  11. Project Charter A simple statement of what we are doing

  12. Project Charter Process • What does the org want? • What issues/problems have we found • How will solving the issues get the org what it wants? • For example • Org wants to be the site for jobs seekers • Problems with labeling

  13. The User Journey I want something Knowledge Accomplish a task I know something Mental model of Knowledge space Expectations about the task I look for it using what I know Search Link from site Ask someone Hear about it So And Then I apply what I know to move toward what I want Labels Navigation Explanation Procedures I try to understand what I encounter Words Media More navigation I arrive Where am i? Can it help me? Can Might help I get what I want Succeed! Don’t know or Can’t help Can’t Can’t FAIL!

  14. Problems we found • Need more user focus • Anticipating what the user want • Anticipating what the user knows • Need better labeling and nav • Showing we have what you want • what is here • where you are • where to go • Need better flow to content • Minimum clicks to success • Smell gets stronger along the path • Clear indication of when you arrive

  15. ESD goals • providing unemployment services • make site a great self service source for • What services and benefits we provide • Filing • building employment opportunities • Make site a great source for • Skills and training • Job seeking • Job posting • supporting business • Make site the most convenient way to • Understand regs • Comply with regs • Hire good candidates And BTW SAVE MONEY! Reduce support time More work with fewer staff Reduce office costs

  16. Charter statement The ESD site will become THE self-service source for employment info and services for job seekers and employers. First, we will categorize and anticipate these users to decide how best to present our info to them. Second, we will organize and structure our information so that it is easiest to interpret and find. Finally, we will streamline the process of finding information so that users are most successful at completing the tasks they come to us to accomplish

  17. Back to basics on the IA guide • Don’t mind requiring you to • write • prepare for class • Organize your thinking • Prepare for the next phase of the class • Busywork? • Most Americans are familiar with the phenomena of "busywork" --time-consuming tasks of dubious meaning and value, which much be completed according to precise but arbitrary parameters. • http://kitoba.com/pedia/Busywork.html

  18. What do we know process • 12 teams of 3 • Teams 1-4 each own a slide • Teams 5-12 are sources of input • Prep (5 min) • Team 1-4 figure out a process to capture input from 6 people at a time • Team 5-12 in pairs figure out best way to present your input • Do a session (5 min) • 1, 5 and 6  slide 1 • 2, 7 and 8  slide 2 • Regroup (5 min) • Change process as needed • Go to step 3

  19. Content Inventory • What constitutes a section?

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