Information & Support Services Centre - Improving Palliative Care for Cancer Patients & Carers

1. Where can you access good information & support? The Information & Support Services Centre.

2. Walsall Palliative Care Centre Located on Goscote Lane, Walsall WS3 1SJ • The Information and Support Services Centre aims to help improve supportive and palliative care for adults with cancer or a palliative diagnosis and their carers. • Advice is provided through information, outreach support, signposting or referral to other health and social care services. • Furthermore the Outreach team organise and attend awareness events, creative health sessions and workshops across the borough to raise public knowledge on Cancer Awareness Prevention, NHS Screening Programmes and promoting healthy lifestyles.

3. MEET THE TEAM MEMBERS • Naheed Razzaq • Outreach & • Information • Support Officer • (Breast Screening Awareness) • Sharon White • Outreach & Information • Support Officer • (Bowel Screening Awareness) • Linda Hayes • Cervical • Cancer • Outreach Nurse • Caron Gobsill • Information and • Support Officer • Raj Mann • Information • Support Services Manager • Sandy • Elliott-Hunter • Volunteer

4. Private quiet room available. INFORMATION & SUPPORT CENTRE The centre is stocked with a wide range of booklets, literature and other sources of free information relating to disease specifics, local support groups, side effects from treatments, self help, diet/nutrition, exercise, fatigue and much more. Our staff will put together an information pack that is tailored to your personal needs. You can speak to a trained member of staff, privately at the centre using the “Quiet Room”. Those who live in Walsall can refer themselves to the service or be referred by your GP.

5. INFORMATION & SUPPORT CENTRE OUR SERVICES: ► Provide on-goingsupport. ► Promote equal access to Cancer and Palliative Care services within the local community. ► Break down cultural and language barriers. ► Support a patient’s Social, Emotional, Spiritual, Cultural andReligious needs. ► Support hard to reach groups (BME, Asylum, Refugee and Travelling Community based locally within Walsall. ► Engage with Local GP’s and Cancer Champions.

6. OUTREACH & INFORMATION SUPPORT OFFICER WE HAVE A MUTLI-CULTURAL OUTREACH SUPPORT TEAM REASSURING AND BUILDING PATIENT/CARER CONFIDENCE. SUPPORT FOR CARERS/ EXTENDED FAMILY MEMBERS WHO MAY NEED A LISTENING EAR. SUPPORT PROVIDED DURING HOSPITAL TREATMENTS OR OUTPATIENT APPOINTMENTS Carer Support PATIENT/CARER Home Visits Signpost to other services (BME) Support Groups Pre/Post Bereavement Support Telephone Support

7. AWARENESS EVENTS & PROJECTS Raising Awareness Meet Percy! Supporting Events BME Ladies Breast Support Group Dying Matters 2019

8. NHS BOWEL CANCER SCREENING WHO WHY 1 in 20 people will get Bowel Cancer during their lifetime. It is the 2ndleading cause of Cancer deaths in the UK. Screening is vital as it can help detect early signs of cancer, which caught early enough is easier to treat. Screening will look for and remove any small growths called polyps which could eventually turn into cancer. Men and Women over the age of 60 are invited to take part in Bowel Cancer Screening. (In Scotland, screening starts from age 50). You are invited to take part in screening every 2 years until you reach the age of 75. FOB TEST - Faecal occult blood (hidden blood). Checks for tiny amounts of blood in your stools, it doesn’t diagnose cancer but can indicate the need for further tests. If you are registered with a GPa Home Screening Kit (FOB Test) will be sent automatically to all men & women aged from 60 to 74 every two years. Sharon White (Lead BCS) Most people will have a normal result, this means that no polyps or cancers were found. A bowel scope screening is offered to both men and women aged 55.

9. NHS BOWEL CANCER SCREENING There are two types of test available in NHS Bowel Cancer Screening 2. NEW!Faecal Immunochemical Test (FIT) A new Test to be rolled out Autumn 2018 and in place nationwide by 2019. • 1. Current Home Testing Kit (FOB test)

10. NHS BREAST CANCER SCREENING WHO WHY Screening is vital as it can help detect early signs of cancer, which caught early enough is easier to treat. 1 in 8 women are diagnosed with Breast Cancer during their lifetime. It is the most common Cancer in the UK. In the UK each year, about 62,000 people are diagnosed with breast cancer, including around 370 men. The NHS offers screening to save lives from Breast Cancer. Screening does not prevent you from getting Breast Cancer. All women aged 50-70 are invited for Breast Screening every 3 years. Your risk of Breast Cancer increases as you get older. Breast screening uses an x-ray test called a mammogram to check the breast for signs of cancer. It can spot cancers that are too small to see or feel. Naheed Razzaq (Lead BCS) If you are over 70, you are still at risk but will no longer be automatically invited for screening. You ill need to ask your local breast screening unit for an appointment. In about 96 out of every 100 women screened the mammogram will show no sign of cancer- this is a normal result.

11. NHS CERVICAL CANCER SCREENING Contact Details LINDA HAYES Cervical Cytology Outreach Nurse CONTACT DETAILS 07814 986176 LOCATED AT Walsall Palliative Care Centre outreachcervical.screening@nhs.net Email: outreachcervical.screening@nhs.net

12. BME Ladies Breast Cancer Support Group Hub – Macmillan Grants , Penny Brohn & Blue Badge Applications Macmillan Benefits Services – Citizens Advice Pampering Therapy "Look Good Feel Better" Psychology Service Cancer Nurse Specialist Complementary Therapies Other Support Groups Chaplaincy Service ChemotherapyUnit • Walsall • Manor ONE-STOP REFERRAL POINT MOSAM A Support Group for Patient and Carers • Palliative • Care • Centre Information & Support Services

13. MACMILLAN BENEFITS ADVICE SERVICE A benefits advice service for people affected by Cancer across Dudley, Sandwell and Walsall. Macmillan Cancer Support and Citizens Advice Dudley Borough are working together to give you the support and advice you need. Our benefits advisers can support you by working out the financial help you may be entitled to and helping you to access it. They have specialist knowledge of Benefits, Tax Credits, Grantsand can offer you up-to-date invaluable service. Contact the service on 01384 817721 to arrange a face-to-face appointment. Or email advice@dudleycabx.org We operate Monday to Thursday 9.00am to 4.00pm from: ● The Palliative Care Centre ● Citizens Advice Walsall ● Manor Hospital

14. OUR CONTACT DETAILS Walsall Palliative Care Centre Information and Support Centre Postal Address: The Walsall Palliative Care Centre, Goscote Lane, Walsall, WS3 1SJ. Tel:0800 783 9050 or 01922 602610 Email address:ciss.enquiries@nhs.net Information Support Centre Opening Hours: Monday to Friday - 9:00am to 5:00pm Tree of Life

15. MOSAMB.M.E. CANCER SUPPORT GROUP The word ‘MOSAM’ means ‘changing seasons’. Everyone’sEXPERIENCEof cancer is a different one. TheSUPPORT GROUP meet quarterly to reflect on their journey, share stories and voice concerns. How people within theBME (Black Minority Ethnic) community are affected. Facilitator Naheed Razzaq

16. LOOK GOOD FEEL BETTER • Pampering Therapy Workshops • Helping to improve wellbeing. • Helping to support women with Cancer. • Clinical Nurse Specialist/Self Referral required. • Helping to build confidence around body image. • Free one off workshop held at the Palliative Care Centre • Trained Volunteer Therapists explain skin care and using makeup effectively. • “It's not just about a bit of makeup, it's not vanity…it isabout control. • It provides women withthe strength to fight this horrible disease…”

17. HAS CANCER TREATMENT AFFECTED YOUR APPEARANCE BOOST YOUR CONFIDENCE – Come along and enjoy a complimentary men’s ‘Skin Fitness’ Workshop. TO BOOK ON: Call Information & Support Services on01922 602610. www.lgfb.co.ukRegistered Charity No: 1031728