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Performance Excellence Powered by Digital Six Sigma the Motorola Way . . .

Performance Excellence Powered by Digital Six Sigma the Motorola Way. Mark A Killick Black Belt, Director of Quality Government & Public Safety Government & Commercial Markets Americas. PERF Project Schematic. Big Y). Metric. Reduction in Crime & the Fear of Crime. Little “y”s).

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Performance Excellence Powered by Digital Six Sigma the Motorola Way . . .

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  1. Performance Excellence Powered by Digital Six Sigma the Motorola Way . . . Mark A Killick Black Belt, Director of Quality Government & Public Safety Government & Commercial Markets Americas

  2. PERF Project Schematic Big Y) Metric Reduction in Crime & the Fear of Crime Little “y”s) KeyDrivers Mesa AZ PD Irving TX PD Ventura CA PD Charleston SC PD Vital Xs Projects to be completed within 6 months Six Sigma Projects 15% Reduction in Part One Crime 105% increase in Hiring rate Improve Police Response and data collection Improve Records Process by XX% Complete Complete Due for Completion June 2008 Due for Completion June 2008

  3. SIX SIGMA Problem Solving: DMAIC Define What is the problem? Measure How big is the problem? Analyze What is causing the problem? Improve What are the potential solutions to the problem? Control How can we sustain the solution?

  4. SIX SIGMA Problem Solving: Lessons Learned • You must have a clear understanding of exactly what you are trying to improve • Resources are required: A cross functional Team needs to be in place • Develop a profound understanding of the process and the problem, don’t assume! • You can’t fix it if you can’t measure it • Find the solution with the greatest impact • Trust but verify: ensure the results you get are the results you expected

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