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Public Health Incident Leadership

Public Health Incident Leadership. Module 2: Communication. August 2015. Objectives. Define effective communication within the department emergency operations center Describe communication tools and techniques. Discussion. Has communication ever failed in previous responses or exercises?

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Public Health Incident Leadership

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  1. Public Health Incident Leadership Module 2: Communication August 2015

  2. Objectives Define effective communication within the department emergency operations center Describe communication tools and techniques

  3. Discussion Has communication ever failed in previous responses or exercises? Can you share some examples?

  4. Team Communication Distilled

  5. Areas of Communication • Communication Delivery • Intended audience • Mode of communication • Delivery technique • Information Exchange • Sending • Recurring • Verifying • Validating

  6. Situational Awareness • Knowing current conditions affecting team’s work • Knowing the status of a particular event • Knowing the status of the communities affected • Understanding the operational issues affecting the team • Maintaining mindfulness affects my own work

  7. Shared Mental Model A shared mental model is the perception of, understanding of, or knowledge about a situation or process that is shared among team members through communication. Sustained by: The process of planning Team decision-making Vocalizing

  8. S-BARR: Situational Briefing Model • S = Situation • What’s the situation? • B = Background • How did we get here? (the context) • A = Assessment • What do I think is the problem? • R = Recommendation • What are we going to do to fix the identified problem? • R = Request • What do you want me to do?

  9. Closed Loop Communication

  10. Creating High Reliability

  11. Briefings Form the team Designate/Delegate team roles and responsibilities Establish climate and goals Engage team in short and long-term planning

  12. Huddles Problem Solving Hold ad hoc, “touch-base” meetings to regain situational awareness Discuss critical issues and emerging events Anticipate likely contingencies Assign resources Express concerns

  13. Hand-offs The transfer of information (along with authority and responsibility) Includes an opportunity to ask questions, clarify, and confirm.

  14. Callouts • Sharing information before the next scheduled briefing • Provide quick status update or critical new information • Brief, clear and specific

  15. Activity • Form groups of 3 – 4 people • Read the scenario • Demonstrate the use of the assigned communication tool or technique 10 Minutes

  16. Framework for Public Health Incident Leadership Skills Behaviors “Do” Performance Skills Leadership Situation Monitoring Knowledge Cognitions “Think” Communication Attitudes Affect “Feel” Mutual Support Incident Command Team Attitudes Knowledge

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