Presentation Transcript

1. Service Charging Platform

2. EMS (Entity Management System) Modules Logging Agent Monitoring Agent Error Reporting Agent Tracing Agent Configuration Agent
3. Customer Relationship Management (CRM) Modules Plan Management Account types (pre-paid or post-paid or combination) Taxation rates Available Billing Cycles Charge Head definitions Product Catalog Management Manage Product Offerings Bundled quota offerings Manage Subscription Charges Manage Plan Offerings Plan Service Offerings Plan Counter Offerings Manage Bundled Offerings Bundle Service Offerings Bundle Counter Offerings Value Added Service Offerings Add-On Feature Offerings Add-On Counter Offerings Pricing Management
4. Customer Relationship Management (CRM) Modules Offering Management Customer Facing Service Offering Counter Offering Partner Offering Customer Data Management Customer Plan Management Paying Party Management Type Management (B2B, B2C, Enterprise) Device Management Billing Cycle Management Contact Management Create multiple contacts on-file Payment method management Keep multiple payment methods on file Personalization Preference Management Payment preferences Contact preferences Language preferences Invoice preferences GUI Look and feel preferences Service preferences Service features like ring-tones Contact method preferences Parental control or other preferences Customer Inventory Management (Logical / Physical / Network)
5. Customer Relationship Management (CRM) Subscription Management Assign products to Subscribers Plan Subscriptions Bundle Subscriptions Add-On Subscriptions Value Added Services Subscriptions Feature Subscriptions Counter Offering subscriptions Change Subscriptions Prorations
6. Customer Relationship Management (CRM) Product Market Management Define Markets and coverage areas Customer Self-Serve Portal Captive Portals Web based captive portals IVR based captive portals SMS interface to Portals IVR Interface to Portals USSD Interface to Portals
7. Customer Relationship Management (CRM) Alerts and Notifications Multiple Transport Methods Email Alerts SMS Alerts IVR Alerts Organizational Unit Management Dunning and Churn Management Lead Management Campaign Management Administration GUI
8. Customer Relationship Management (CRM) Business Use Cases Service Management Define new services Define service profiles Define CDR formats Plans Management Account types (pre-paid or post-paid or combination) Taxation rates Available Billing Cycles Charge Head definitions Offering Management Manage Service Offerings Service Profiles Manage Counter Offerings Total Units and Sub-Units Sub-Units initialization frequency Matching Criteria Based on Destination or Request-URI Based on Time of Day
9. Customer Relationship Management (CRM) Business Use Cases Manage Product Catalog Manage Subscription Charges Bundled Service Offerings Bundled Counter Offerings Add-On Service Bundles Add-On feature bundles Add-On Counter Offerings Customer Management Define new paying party accounts Type Management (B2B, B2C, Enterprise) Define new using party accounts within paying party accounts Type Management (Main Account, Subsidiary Account) Identity Management username / passwords Mac Addresses IP Addresses PublicIDs PrivateIDs ANI/Calling numbers PIN Numbers Device Management Billing Cycle Management Contact Management Create multiple contacts on-file Payment method management Keep multiple payment methods on file
10. Customer Relationship Management (CRM) Business Use Cases Personalization Preference Management Payment preferences Contact preferences Language preferences Invoice preferences GUI Look and feel preferences Service preferences Service features like ring-tones Contact method preferences Parental control or other preferences Assign Inventory (Logical / Physical / Network) Subscription Management Assign products to Subscribers Plan Subscriptions Bundle Subscriptions Add-On Subscriptions Value Added Services Subscriptions Feature Subscriptions Counter Offering subscriptions Change Subscriptions Inventory Management Logical Inventory DID Numbers Physical Inventory CPEs Network Inventory IP Addresses BRAS Ports
11. Customer Relationship Management (CRM) Business Use Cases Portals Subscriber Self-Serve Agent Self-Serve Franchisee / Partner Self-Serve Vendor / Supplier Self-Serve Customer Service Representative Administrator Interfaces Web based SMS based IVR based Captive Portals Web based captive portals IVR based captive portals Alerts and Notifications Multiple Transport Methods Email Alerts SMS Alerts IVR Alerts
12. Converged Billing Modules Account Balance Management Subscription Charges Balance Transfer Charges Limitations Credit Reservation and Refund Rated Service Charge Balance Adjustment Payments Credit Limit Management Balance Expiry Management Services Create as many services and their offerings Corporate Billing and Enterprise Accounts Multiple using parties under a single paying party
13. Converged Billing Modules Payment Processing Voucher Redemption Support for multiple voucher systems Subscriber wise failed recharge attempt count Plan Selection based on PIN Maximum Balance Check Service Credit Redemption Interface with Franchisee Self-Care portal Interfaces with SMS and IVR gateways Open API for integration of payment kiosks Offline Payment PoS Integration CSR portal integration Online Payment Payment gateway integration Paypal / Money Booker other such gateways support Extensible online payment gateway integration Automatic payment triggers in real-time Interface with service management systems for automatic resumption of services
14. Converged Billing Modules Billing Cycles Flexible management of billing cycles Daily Cycle Weekly Cycle (Any of the seven days) Monthly Cycle (Any of the 31 days) Quarterly Cycle Yearly Cycle Others Support for perpetual services Subscription Model Support for base subscription of each using party for each service Bundled services with Plan level subscription charges Support for Service add-ons Extra features Higher QoS Support for Resource add-ons Extra Resources Support for Counter add-ons Extra Duration Extra Usage Extra Events
15. Converged Billing Modules Subscription Charges Automatic billing cycle processing Base service subscriptions Subscribed Add-Ons Service Add-Ons Value Added Services Resource Add-Ons Counter Add-Ons Line Rents Amortized charges (charges that stop after amount has been debited) Counter instances refresh on charging system Prorated charges for mid-cycle subscriptions and changes Activation charges Non-default charges for individual subscribers Approval workflows for non-default charge authorization Rule based deduction based on Subscriber’s life cycle Charging Priority Charging Retries Late Payment Charges Cancellation Charges
16. Converged Billing Modules Rated Service Charges Interface with Charging and Rating engine for real-time rated service charges Detailed Sub-Invoicing for each CDR Service Management events upon balance depletion CBS-009 Invoicing and Financials Separation of pre-paid and postpaid subscribers Automatic Invoice generation Sending of invoice as per customer preference Email Printing Flexible skin based interface for invoice formatting Flexible rules to club CDRs into sub-invoices to show as a single line item in main invoice Detailed reporting for aging and dunning etc. Detailed interface for export to external accounting and financial systems
17. Converged Billing Modules Miscellaneous Adjustments Interface in CSR portal to post adjustments Support for work flow definition for approval process Detailed classification of all adjustments into charge heads Service Management interfaces for blocking / resuming services Non-Usage Charges Detailed definition of non-usage charges Flexible deduction frequency (Daily, Weekly, Monthly, other variations) Consolidated reporting on invoices Subscriber State Management Rule based life cycle for Subscribers Voluntary blocked subscribers Unsubscribed users and pay as you go plans Unsubscribed user authentication PIN based signup Partner Subscriber Manager Subscription based plans (hour pass, day pass, week pass and so on)
18. Converged Billing Modules Promotions Campaign Management Support for most complex rule definition using work flow languages for passing on bonuses to matching customers Promo-code management Published and individual promo-code support Integration with Customer self-serve portal Multiple possible bonuses and benefits Extra cash bonus Extra counter bonus Extra duration Extra usage Extra events Higher sub-totals Extra Item Bonus (To be manually shipped) Lower or zero subscription charges for a defined period Cross service bonuses Detailed tracking of issues bonuses Cost of sales analysis for issued bonuses Detailed tracking of each issued bonus to applicable campaign
19. Converged Billing Modules Virtual Operators Management Manage Virtual Operators Account Balance Management for Virtual Operators Invoicing and Payments Self-Serve Portal Product Management Rate Management Subscriber Management Subscription Management Reporting Multiple Currencies
20. Converged Billing Modules Taxation Payment based taxes Unlimited payment taxes supported Tax exemptions record for individual subscribers Usage based taxes Tax deduction on subscription charges Tax deduction on rated service charges Charge head based flexible taxation policy Allowing tax exemption on some services Interface for Charging and other engines to pull taxation rates Multiple Service Billing Charge Head Management Charge Head Group Management Charge Head Management Administration GUI
21. Converged Billing Business Use Cases Multiple Services Create as many services and their offerings Corporate Billing and Enterprise Accounts Multiple using parties under a single paying party Account Balance Management Subscription Charges Balance Transfer Credit Reservation and Refund Rated Service Charge Balance Adjustment Payments Credit Limit Management Automatic Payment processing triggers Payment Processing Voucher Redemption Support for multiple voucher systems Service Credit Redemption Interface with Franchisee Self-Care portal Interfaces with SMS and IVR gateways Open API for integration of payment kiosks Offline Payment PoS Integration CSR portal integration Online Payment Payment gateway integration Paypal / Money Booker other such gateways support Extensible online payment gateway integration Automatic payment triggers in real-time Interface with service management systems for automatic resumption of services
22. Converged Billing Business Use Cases Billing Cycles Flexible management of billing cycles Support for perpetual services Subscription Model Support for base subscription of each using party for each service Bundled services with Plan level subscription charges Support for Service add-ons Extra features Higher QoS Support for Resource add-ons Extra Resources Support for Counter add-ons Extra Duration Extra Usage Extra Events Subscription Charges Automatic billing cycle processing Base service subscriptions Subscribed Add-Ons Service Add-Ons Value Added Services Resource Add-Ons Counter Add-Ons Line Rents Amortized charges (charges that stop after amount has been debited) Interface with service management elements to block services if needed Counter instances refresh on charging system. Prorated charges for mid-cycle subscriptions and changes Activation charges Non-default charges for individual subscribers Approval workflows for non-default charge authorization Rule based deduction based on Subscriber's life cycle
23. Converged Billing Business Use Cases Rated Service Charges Interface with Charging and Rating engine for real-time rated service charges Detailed Sub-Invoicing for each CDR Service Management events upon balance depletion Invoicing and Financials Separation of pre-paid and postpaid subscribers Automatic Invoice generation Sending of invoice as per customer preference Email Printing Flexible skin based interface for invoice formatting Flexible rules to club CDRs into sub-invoices to show as a single line item in main invoice Detailed reporting for aging and dunning etc. Detailed interface for export to external accounting and financial systems Miscellaneous Adjustments Interface in CSR portal to post adjustments Support for work flow definition for approval process Detailed classification of all adjustments into charge heads Service Management interfaces for blocking / resuming services
24. Converged Billing Business Use Cases Non-Usage Charges Detailed definition of non-usage charges Flexible deduction frequency (Daily, Weekly, Monthly, other variations) Consolidated reporting on invoices Subscriber Life Cycle Management Rule based life cycle for Subscribers Voluntary blocked subscribers and subscriptions Interface to service management systems for suspension / resumption of services Unsubscribed users and pay as you go plans Unsubscribed user authentication PIN based signup Partner Subscriber Manager Subscription based plans (hour pass, day pass, week pass and so on) Duration caps Usage caps Event caps Bandwidth and other service profile settings
25. Converged Billing Business Use Cases Promotions Campaign Management Support for most complex rule definition using work flow languages for passing on bonuses to matching customers Promo-code management Published and individual promo-code support Integration with Customer self-serve portal Multiple possible bonuses and benefits Extra cash bonus Extra counter bonus Extra duration Extra usage Extra events Higher sub-totals Lower or zero subscription charges for a defined period Cross service bonuses Detailed tracking of issues bonuses Cost of sales analysis for issued bonuses Detailed tracking of each issued bonus to applicable campaign Virtual Operators Management Manage Virtual Operators Account Balance Management for Virtual Operators Invoicing and Payments Self-Serve Portal Product Management Rate Management Subscriber Management Subscription Management Reporting Multiple Currencies Manage customer balances, subscription charges, rated service charges in multiple currencies.
26. Converged Billing Business Use Cases Taxation Payment based taxes Unlimited payment taxes supported Tax exemptions record for individual subscribers Usage based taxes Tax deduction on subscription charges Tax deduction on rated service charges Charge head based flexible taxation policy Allowing tax exemption on some services Interface for Charging and other engines to pull taxation rates Operational Support Monitoring Bulk Operations Flexible Transactional API Work Flows Reporting Text files based activity feeds
27. Charging & Rating Engine Modules Quota Manager Counter Type Management Screen Units and Multiplier Destination Matching Criteria Service Level Customer Specific Counter Management Matching Criteria Management Matching Criteria is a powerful tool that allows to set parameters and rules for matching the counters with input as received from the network Absolute Time Calling Station Framed IP Realm Application Device Others extensible Counter Units Basis Counter Priority Management Proration Policy Management Sub-Unit Management Reset Interval Enforcement Type Subscription State Customer Destination Management Counter Matching
28. Charging & Rating Engine Modules Counter Instance Management Create Charge Reset Sub-Unit Reset All Quota Transfer Friend & Family Counters Charging Function Counter Charging Monetary Charging Connection Charges Duration based charging Usage based charging Event based charging Multiple rounding schemes for used units Re-Rating application Rate Sheet Management Add Rate Sheet Bulk Import Rate Sheet Update Rate Sheet
29. Charging & Rating Engine Modules Rating Function Flat Rates Time varying rates for duration, usage and events Time of Day (Peak / Off-Peak) rates Day of Week (Weekday / Weekend) rates Day of Week / Time of Day Holiday Custom Progressive rates for duration, usage and events Authorization Function Counter Matching Rate Matching Balance verification Return of total allowed units of Duration, Usage or Events to enforcement point
30. Charging & Rating Engine Modules Online Charging System Multiple Charging Basis Duration Usage Events Multiple simultaneous charging for single session based on Duration and Usage Reservation of Counter Units or monetary credit Use of single customer balance for multiple concurrent sessions without credit risk Change of tariff and change of counter support Support for Radius or Diameter server Service Denial based on time of day through rating engine
31. Charging & Rating Engine Modules Interim Accounting Function Real-Time charging of session on every interim on multiple basis Duration Usage Functioning with or without unit reservation Detailed sub-records for each session for counter and rating changes Stop Accounting Function Charging of Counters Charging of Credit Account Refund of unused counter and credit units
32. Charging & Rating Engine Modules Special Numbers Management Emergency Numbers Calls to Emergency numbers succeed in all cases without user authentication or any other type of authorization Assistance Numbers Calls to special numbers like directory assistance numbers succeed after user authentication but without any credit checks Forbidden Numbers A list of numbers and prefixes that are specially forbidden system wide. Over rides any permission that may be available in the rate sheets Hot-lining Numbers
33. Charging & Rating Engine Modules A list of access numbers to which calls are always allowed even for unidentified subscribers and are not charged Free Numbers / URIs A list of numbers / URIs to which calls are allowed for free without charging but only available to identified subscribers Toll Free Numbers A list of incoming numbers with a Rate Adjustment to the standard per minute rate on the call
34. Charging & Rating Engine Modules Charging Policy Management Minimum Chargeable Duration Rounding Intervals Rate Multipliers Default Rates Usage Blocks (MB, GB) Minimum Balance Reconciliation Lite Reconciliation with secondary CDR sources Mediation LiteA CDR Mediation application that parses text based CDRs and gives to Charging Applications for Accounting Administration GUI
35. Charging & Rating Engine Business Use Cases Bundled Quotas Fair-Usage Policies Sub-Interval Restrictions Progressive Rates Bill Shock Prevention
36. Charging & Rating Engine Business Use Cases Charging Counter Charging Counters for specific destinations Counters for specific time slots Fair-usage thresholds for counters Higher frequency sub-units like daily or weekly limits within a monthly counter Friend n Family and other user specific counters Work flows for arbitrary business logic to allow setting such counters Interface with subscriber self-serve Monetary Charging Connection Charges Duration based charging Usage based charging Event based charging Multiple rounding schemes for used units Re-Rating application Rating Time varying rates for duration, usage and events Progressive rates for duration, usage and events Hooks for arbitrary rating schemes Rating Classes Hooks for arbitrary rules definition for rating classes
37. Charging & Rating Engine Business Use Cases Prefix Matching for counters or rating Longest Prefix matching Exact Prefix matching Substring matching Start string matching Others definable through hooks Authorization Application Counter Matching Rate Matching Balance verification Return of total allowed units of Duration, Usage or Events to enforcement point Unit Reservation or Online Charging (OCS) Application Multiple Charging Basis Duration Usage Events Multiple simultaneous charging for single session based on Duration and Usage Reservation of Counter Units or monetary credit Use of single customer balance for multiple concurrent sessions without credit risk Change of tarriff and change of counter support Support for Radius or Diameter server Service Denial based on time of day through rating engine
38. Charging & Rating Engine Business Use Cases Interim Accounting Application Real-Time charging of session on every interim on multiple basis Duration Usage Functioning with or without unit reservation Detailed sub-records for each session for counter and rating changes Stop Accounting Application Refund of unused counter and credit units Revenue Assurance Reconciliation with secondary CDR sources Credit Control Real-Time interface to account balance management Real-Time interface to taxation Comprehensive alerting
39. Voucher Management System Modules Voucher Generation Franchisee PIN Dispensation Sell PINs to Franchisee Redeem PINs PIN Life Cycle Management Mark as Lost/Stolen Cost of Sales Module Abuse protection
40. Voucher Management System Business Use Cases Generate new PINs Transfer encrypted PINs to live server Generate secure files with plain text PINs for printing Allocate PINs to Franchisees Sell PINs to Franchisees Activate individual PINs Redeem PINs Purge PINs Mark as Lost/Stolen Abuse protection
41. Franchisee Management System Modules Manage Franchisees Contact Info Credit Limits Discount Percentages Portal Access Sell Vouchers Sales Returns Allocate Vouchers Allocate Vouchers Activate Vouchers Allocate Inventory Service Credit Franchisee Reseller Network Enables a Franchisee to act as a distributor and create other reseller franchisees under its own tree. Can be used for Service Credit distribution or new account activation
42. Franchisee Management System Modules Account Balance Management Multiple Administrator Commission Calculation Real-Time Cost Accounting Region Management Franchisee Self-Serve GUI Redeem Service Credit into Subscriber Account Transfer Service Credit to other Franchisees Create New Subscribers Sell Inventory to Subscriber Administration GUI
43. Franchisee Management System Business Use Cases Manage Franchisees Contact Info Credit Limits Discount Percentages Portal Access Sell Vouchers Sales Returns Allocate Vouchers Allocate Inventory Sell Service Credit Receive Payments Franchisee Self-Serve Redeem Service Credit into Subscriber Account Transfer Service Credit to other Franchisees Create New Subscribers Sell Inventory to Subscribers
44. Mediation System Modules Data Collection FTP Application Format Conversion Text Files Supported CDR formats for variety of industry leading Gateways & Switches including Nortel Siemens Huawei Clarent Nextone Cisco MERA Alcatel-Lucent Ericsson Avaya Vocaltech SNOM Sonus Teles Other NGN Switches Customized Parser (For generic customization/parsing of text based CDRs)
45. Mediation System Modules CDR Correlation & Merging Based on different Charging Identifiers (ICIDs) Rules Based Filtration Rules Garbage CDRs removal Out of bound values Incomplete records Auto Correction Rules Date Time format conversion Time zone conversion Mappings from one list to other Number Rewriting Dialed Prefixes International Prefixes Premium Numbers On-Net calls
46. Mediation System Modules Per Source Rules Source Identifiers Filtration, Correction and Rewriting rules Dispatching mechanisms Text Files based CSV XML JSON Web Service http https Multiple database system calls Oracle MySQL MS-SQL Server Database Streams Oracle Streams Reconciliation Missing on origin Missing on destination Different Duration Different Time of Call Different QoSparameters
47. Interconnect Billing Modules Vendor Management Enables the operator to define all types of vendors including terminators Contact Management Contract Management Connectivity managementEnables an operator to define network connectivity related information for the vendors Trunk & Identity Management Capacity Management Capability Matching Function Customer ManagementEnables the operator to define its B2B customers which could be Service Providers, Enterprise or other wholesale providers Contact Management Contract Management Identity Management Currency Management Customer Accounting
48. Interconnect Billing Modules Vendor Accounting Payments Processing Re-Rating Invoicing, Payments and Netting CDR Reconciliation Dispute Management and Adjustments Trunk Charges
49. Interconnect Billing Modules Customer Self-Serve GUI Vendor Self-Serve GUI Vendor Concurrency Management Vendor Capability Management Customer Concurrency Management Customer Capability Management Administration GUI
50. Interconnect Billing Business Use Cases Vendor Management Contract Management Contact Management Trunk Group and Connectivity management Rate Sheets Management Charging and Rating Re-Rating Invoicing, Payments and Netting Reconciliation Dispute Management and Adjustments