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High Performance Low Fulfillment

Culturetopia High Performance High Fulfillment. High Performance Low Fulfillment. Low Performance Low Fulfillment. Low Performance High Fulfillment. What Drives Performance?. Performance. Teamwork. Relational Coordination. Relational Coordination. Performance. People Tension. 50%.

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High Performance Low Fulfillment

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  1. Culturetopia High Performance High Fulfillment High Performance Low Fulfillment Low Performance Low Fulfillment Low Performance High Fulfillment

  2. What Drives Performance? Performance Teamwork

  3. Relational Coordination

  4. Relational Coordination Performance People Tension 50%

  5. Relational Coordination Performance People Tension 95%

  6. What Drives Performance? Performance Culture Teamwork

  7. Culture Cycles Change Culture Risk-Taking Startup Growth Maturity Decline Change Startup Culture Risk-Taking Innovation Culture Heated Competition New products? New strategy? What’s next? Learning Culture Let’s not lose our edge! Can we learn our way to the next level? Growth Culture Building Recruiting Managing

  8. What Drives Performance? Values Performance Culture Teamwork

  9. Southwest Airlines Vision The vision of Southwest Airlines …is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. To Our Employees We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

  10. Employee Engagement Research by Marcus Buckingham 19% 55% 26% Desired Behavior

  11. Leadership “Best Practices” • Clearly define expectations. • Provide the tools and training to ensure success. • Get people using their talents and strengths.

  12. “Soar with your Strengths” by Don Clifton 300 wpm 90 wpm 6 week speed reading course 130 wpm 1500 wpm $$

  13. Leadership “Best Practices” • Clearly define expectations. • Provide the tools and training to ensure success. • Get people using their talents and strengths. • Give frequent recognition and praise. • Show care and concern for everyone. • Encourage continuous learning and development.

  14. Accountability Responsibility 0% 100% Empowerment/Influence 0% 100% Victim/Blame

  15. Victim Mentality at Work

  16. Accountability Responsibility 0% 100% Empowerment/Influence 0% 100% Owner/Control Victim/Blame Freedom/Success

  17. “TEAM” Model T E A M rust (Rely on) xpertise (Strengths & Abilities) lignment (Commitment) easurement (Accountability)

  18. Team Motivation Team Motivation Motivation Measurement Accountability Buy-in Alignment Commitment Relationship Expertise Trust Performance People

  19. Team Alignment

  20. Thank You! Connect with Jason Young Phone: (877) 995-2273 Email: jason@culturetopia.com Web: www.culturetopia.com Twitter: @Culturetopia

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