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Home Worker Solutions

Home Worker Solutions. June, 2009. Introduction. Increasing demand for home worker solutions In France, 22% of enterprises in 2008 (vs 16% in 2007) have adopted home working (source INSEE)

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Home Worker Solutions

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  1. Home Worker Solutions June, 2009

  2. Introduction • Increasing demand for home worker solutions • In France, 22% of enterprises in 2008 (vs 16% in 2007) have adopted home working (source INSEE) • « In North America, the number of mobile workers, telecommuters (*) and day extenders grows in double-digit percentages » (Source Infonetics Research) • « Worldwide telecommuting (*) penetration in SMB has gone up from 1% in 2000 to 12% in 2009, and is expected to reach 16% in 2010 » (Source Techaisle) • Telecommuting is defined as an arrangement by which an employer allows its employees to work from home at least 4-5 days a month. Satellite offices are excluded from the definition

  3. Benefits For the employee • Flexibility in managing his agenda & more focus on productive meetings • Reduce travel costs to the office & stress on the road and in traffic jams • Keep a balance between work and family life HIGHER PRODUCTIVITY & PERFORMANCE For the company • Save on real estate costs (square meters, heating, water, furniture, …) • Green IT and carbon reductions in the environment • Reduce communication costs by leveraging IP-based communication • Higher productivity and efficiency of employees HIGHER COMPANY PROFITABILITY

  4. Remote PIMphony

  5. Home Worker Topology • Standard Internet connection for PIMphony application • Voice communication on cellular phone (or home phone) • PIMphony IP media not supported in https remote connection OmniPCX Office Home phone (or cellular) https https https Access Router (FW, Proxy, NAT, …) Residential « Box » PIMphony client

  6. Specific Configurations Supported • Router / NAT traversal • Solution 1 • Activate Reverse Proxy in access Router (if supported by router) Solution 2 • Configure in PIMphony a non-standard port for https • ex. 30443 instead of 443 • Configure port forwarding in access router • ex. 30443 (router) -> 443 (OXO) Public IP @ https https https PIMphony client (with public IP @) Reverse proxy or port forwarding

  7. Services Available • Voice communication • With One Number Service on Cellular phone or residential phone • Incoming & outgoing calls in nomadic mode • Improved user interface on cellular phone with ACE client • Presence / monitoring • Of remote phone in OXO • Of company users in PIMphony • Large set of features on the remote phone (ex. CLI, diversion, voice mail consultation, …) • Features in conversation (with PIMphony) • Full set of PIMphony services • Dial by name, Call log, pop-up of contact card • Unified messaging with any email client & Visual mailbox in PIMphony • No access to the data network of the company

  8. Benefits • Secure • Connection between OXO and PIMphony is encrypted • Free of charge • No VPN required • No additional server required • No additional software license required • Easy to deploy • No VPN client to install/activate • Flexible access to voice with Nomadic mode • aka One Number service • Cost of communications supported by the company through mobile fleet contracts

  9. Remote Virtual Desktop

  10. Home Worker Topology • Standard Internet connection for Virtual Desktop • Voice communication on cellular phone (or home phone) OmniPCX Office Home phone (or cellular) https https https ECS Residential « Box » Virtual Desktop client

  11. Services available • Voice communication • With One Number Service on Cellular phone or residential phone • Incoming & outgoing calls in nomadic mode • Improved user interface on cellular phone with ACE client • Presence / monitoring • Of remote phone in OXO • Of company users in Virtual Desktop • Large set of features on the remote phone (ex. CLI, diversion, voice mail consultation, …) • No features in conversation • Full set of Virtual Desktop services • Click-to-call, call log, email, agenda, tasks, contacts, chat • Unified messaging • Access to the data of the company hosted on ECS • File server • Web / Applications hosting

  12. Benefits • Secure • Connection between OXO and Virtual Desktop is encrypted • Free of charge • No VPN required • No additional server and software licenses on top of ECS eco-system • Easy to deploy • No VPN client to install/activate • Flexible access to voice with Nomadic mode • Cost of communications supported by the company through mobile fleet contracts

  13. VPN and PIMphony IP

  14. Topology • Standard Internet connection for voice and data connection • OmniPCX Office Premium Edition with VPN software license • VPN between OmniPCX Office and the Home Worker’s PC • Voice connection over Internet using PIMphony IP • Secure access to the company network OmniPCX Office Premium Edition VPN Residential « Box » Multimedia PC with PIMphony IP

  15. Pre-requisites • VPN • Client-Server VPN • Supported protocols on OXO • IPSec with NAT traversal • PPTP • Alternative solution : OmniPCX Office Advanced Edition + External VPN router OmniPCX Office Advanced Edition VPN Residential « Box » Multimedia PC with PIMphony IP VPN Router

  16. Services available • Voice communication with PIMphony IP softphone on PC • Internal/Outgoing/Incoming calls • All PIMphony features • CLI, dial by name, short dial keys, • Features in conversation (enquiry, conference, call waiting, …) • Call log, pop-up of contact cards, etc… Unified messaging with any email client & Visual mailbox in PIMphony • Secured access to the company network & resources • Files, documents, databases, applications, intranet, …

  17. Benefits • A complete home worker solution providing both remote voice and data connection • The home worker retrieves his complete desktop environment at home, including full telephony • Secured solution • Authenticated connection • Encrypted data and voice commnications • Integrated and cost effective solution • Free voice communications over Internet • No need for an external VPN router in the company • No need for specific equipment at home • Standard ISP boxes, standard VPN client, no physical phone

  18. Remote Access Point

  19. Home Worker / Small Branch Office Topology with Standard Access Point OmniPCX Office OAW VPN - RAP Router or Router FW/NAT Router FW/NAT Connection : • Standard Internet connection • VPN for Wireless traffic (Voice & Data) set-up by Access Point • Router must support VPN pass-through

  20. Home Worker / Small Branch Office Topology with OAW-AP70 Access Point OmniPCX Office OAW-AP-70 OAW VPN - RAP Router or Router FW/NAT Router FW/NAT Using OAW-AP-70 (2 ports) : 1 port to Router / 1 port to IP Touch phone Connection : • Standard Internet connection for Wired traffic (Voice & Data) set-up by Router • PC connected behind IP Touch Ethernet port • QoS and NOE NAT managed by IP Touch • VPN for Wireless traffic (Voice & Data) set-up by Access Point • Router must support VPN pass-through

  21. Pre-Requisites • OAW switch • Must support Remote Access Point function (R3.3.2 minimum) • VSM license required for QoS purposes • RAP license for Remote Access Point feature • PEF license not mandatory

  22. Restrictions • Bandwidth • Bandwidth not guaranteed by ISP on public Internet connection • Minimum bandwidth required (upload) • 200 kbps with G711 • 100 kbps with G729 • Limited number of terminals • POE • No POE for remote Access Point from OAW switch Catalogue restrictions • OAW-AP-70 not in OCS catalogue • OAW-AP-RAP license not in OCS catalogue

  23. Services Available • Voice communication • Full OmniPCX Office features list • Either on Wireless Mobile IP Touch 300/600 terminals • Or Wired IP Touch 8-Series terminals (with OAW-AP-70) • Can be combined with OXO applications/options • Ex. PIMphony • Unified Messaging • With any email client • Secured access to the company network & resources • Files, documents, databases, applications, intranet, …

  24. Benefits • A complete small branch office solution providing both remote voice and data connection • Same level of features and services as in main office • Same mobility solution as in main office with seamless roaming between main and branch office • Secured solution • Encrypted data and voice commnications • Best-of-class QoS for high quality for voice calls • Cost savings • Free voice communications over Internet • Same devices (laptop + wireless phone) in the office and at home • No need for an external VPN router in the company

  25. www.alcatel-lucent.com

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