IT Management made simple with Ipswitch WhatsUp Gold

1. IT Management made simple with Ipswitch WhatsUp Gold Graz September 21st - 22nd 2010 Paolo Ferrari - EMEA Sales Engineer pferrari@ipswitch.com Yannick Hello - Regional EMEA Sales Manager yhello@ipswitch.com

2. Ipswitch Corporate Overview WhatsUp Gold Foundation Platform Discovery Topology Mapping Monitoring Alerting Reporting (also Mobile) Centralized vs. Distributed Monitoring WhatsUp Gold Plug-ins FlowMonitor & FlowPublisher WhatsConnected WhatsConfigured WhatsVirtual VoIP Monitor Failover Manager WhatsUp Companion Latest Addition: WhatsUp Gold Event Log Management Suite Strategic Partnerships Licensing and Pricing Q&A Agenda

3. About Ipswitch • Develop easy to use software for: • Network Management • Secure File Transfer • Messaging & Collaboration • 100 Million users in over 60 countries • Private U.S. company • Founded in 1991 by Roger Greene • Profitable since 1991 • 260 employees worldwide • One of a few, non Venture Capital funded companies • Over $1.5M to Children’s Charities

4. Network Management Division • 19 years in the network management market • 100,000+ networks monitored • Tens of millions+ devices monitored • Completed 2 acquisitions in 2009 • Record sales, profitability and profits in 2009 • 40% CAGR over last 4 years • Headquartered in Lexington, MA • Offices in Atlanta, GA; Salt Lake City, UT; San Francisco, CA • International presence: Germany, England, France, Netherlands, Italy & Japan The Makers of WhatsUp Gold Solutions

5. Our goal • Develop easy to use, economically accessible and comprehensive IT Management software • Easy to use • Download, installation and configuration are really intuitive • Complete monitoring deployment in less than 1 hour • Accessible • Unbeatable Quality/Price ratio • Licensing model based on device number (and NOT on monitor number): unlimited monitors per device • Requires little time, costs and work in order to be deployed and maintained • Comprehensive • A single platform for the monitoring of whatever device and technology: network devices and servers, centralized or distributed, physical and/or virtualized devices, traffic analysis on whatever network infrastructure, etc.

6. WhatsUp Gold Solution Benefits • Rapid time to value, extensible architecture, easy to use & install • Discover everything deployed in your network • Receive real-time alerts to ensure rapid response to a network outage, network traffic bottleneck or a security threat • Simplify troubleshooting tasks thought a unified view and a single console • Automate administration tasks, from corrective actions to configuration changes • Custom reports including detailed hardware inventory, performance, policy compliance, bandwidth usage or audit trails • For you: • Scale up or down to fit your customer needs and budgets • Ensure customer satisfaction => more business for your organization

7. WhatsUp Gold Differentiators IT Mgmt Made Simple • Deploys in a matter of minutes versus days or weeks • Frees up IT personnel time that can be used for critical tasks • Extensible and complete solution • Organizations can buy the right components to support their business goals • Monitor network devices, servers and applications with WhatsUp Gold • Discover (layer 2/3) and document a network with WhatsConnected • Automate configuration & change management with WhatsConfigured • Integrated monitoring across physical & virtual resources with WhatsVirtual • Monitor and analyze network traffic with Flow Monitor & Flow Publisher • Failover & High Availability Assurance with WhatsUp Failover Manager • One pane of glass, one integrated discovery • Track and resolve problems anywhere in your infrastructure • Web and Mobile Access for flexible monitoring on the go • Flexible licensing model • Based on monitored devices number – simple, no hidden tech support costs • 19 years of experience, proven products & competitive pricing

8. WhatsUp Gold Product Family

9. WhatsUp Gold: Foundation Platform Standard: entry level management Premium: adds system and application management Distributed: for larger customers with multiple locations MSP: for Managed Service Providers COREPRODUCT IT Management Platform: WhatsUp Gold

10. WhatsUp Gold product family IP-SLA 50000 (multiple servers) NetFlow WhatsUp Gold Distributed & MSP 5000 Whats-Connected 2500 Whats-Configured WhatsUp Gold Premium WhatsUp Gold Standard Whats- Virtual Monitored devices Failover 25 Market segment Small & medium Business (SMB) SMB to Enterprise Large Business to Enterprise Single Site Multi Site MSP Plug-ins Standard monitoring Premium monitoring

11. WhatsVirtual Virtual Server Management Plug-in Flow Monitor & Publisher Network Behavior Analysis Plug-in WhatsConfigured Change & Config Management Plug-in VoIP Monitor Network QoS Measurement Plug-in WhatsConnected Layer 2/3 Discovery & Mapping Plug-in WhatsUp Gold: Application, Fault and Performance Monitoring Core Products WhatsUp Plug-ins: Extensible Architecture Customer pay only what he/she needs and uses Dynamically manages both VMWare Servers and their Virtual Machines Monitors interface bandwidth utilization details (hosts, applications, conversations, etc.) Automates network devices change and configuration management Failover Manager with bi-directional High Availability Ensures the network supports IP Telephony and provides the expected voice call quality Performs discovery and topological mapping of devices and their interconnections

12. Core Product WhatsUp Gold

13. WUG: Discover - Map - Monitor - Alert - Report Monitoring Alerts Reporting Mapping Discovery Real-time monitoring

14. Discovery and Topological Mapping • Intelligent Discovery (layer 3) of the network and its assets, based on roles, assigned to the devices because of collected attributes • Automatic configuration of active, passive, performance monitors and Alerts based on assigned role • Roles and their monitoring profiles can be easily customized

15. Advanced Monitoring Proactive Monitoring of network infrastructure and servers • Preconfigured Monitors • Cover all of the most common devices, systems and applications: from hardware (fan, power supply, temperature), to processes and services • Use SNMP, WMI, SSH, syslog, active script • Easy import of proprietary MIBs • Active Monitors • Synthetic transaction generation to check application integrity and performance (HTTP, HTTPS, FTP...) • Specific detailed monitors forMS Exchange 2007/2010, SQL, MySQL, Mail Servers, APC UPS, etc.

16. Alerting Centralized alerting configuration and reporting • Many notification types: mail, SMS, text file log, etc. • Alerts are based on check of whatever status or performance parameter or threshold • Alert on Trap, syslog or Windows Event • Notification Escalation policy can be easily created and customized • With FlowMonitor, alerts on traffic levels are available • No false alarms, thanks to intra and inter device dependencies

17. Reporting • More than 200 preconfigured reports on network, application, system and hardware monitoring • Customizable Workspaces • Historic and real-time monitoring • Top N reports • Mobile access from PDAs with more than 35 performance and status reports

18. Network management, in real time, on many geographically distributed sites • Highly efficient distributed architecture, since monitoring activities and load (in terms of management traffic and collected data processing) are locally and independently managed at each remote site, reducing central site overhead • Visualization of the state of each remote site from the central NOC • Highly scalable (easy addition of new remote sites) • Secure encrypted communications between each remote site and the central one

19. WhatsUp Gold Plug-ins

20. NetFlow Router NetFlow Router Ethernet Switch NetFlow Router NetFlow Router FlowMonitor: qualitative traffic analysis Internet • Supports all of the Flow Management formats: NetFlow (v1, v5 e v9), sFlow, jFlow, IPFIX, Cisco ASA NSEL and Cisco NBAR (Network Based Application Recognition) • Shows exactly which users, servers and applications are consuming available bandwidth • Help in detecting and fixing traffic issues and network congestions • Allows to easily detect not authrized application usage, virus/worms activity, audio or video streaming traffic, file sharing and Peer to Peer, and therefeore to guarantee that business critical applications always have necessary available bandwidth • Reporting and Alerting • Supports 1 Million flows per minute (1 Mfpm) !!! End User Firewall Private Network NetFlow Collector Firewall Private Network Netflow Database WhatsUp Gold Server

21. Server based agent forwards NetFlow records to Flow Monitor collector TAP forwards bi-directional traffic to Flow Publisher agent WhatsUp Gold and Flow Monitor collector Agent forwards NetFlow records to Flow Monitor collector Flow Publisher agent on PC Switch forwards mirrored traffic to Flow Publisher agent Flow Publisher: flow monitoring on any Network • Extend traffic flows analysis to the entire network, whatever is its topology, and even if it doesn’t support NetFlow Data Export. • Supports Port Mirroring/SPAN, network Test Access Point (TAP) or direct installation on a Windows server (physical or virtualized) • Converts raw traffic into standard NetFlow records • Flexible and cheap model: doesn’t require network upgrades, downtimes or extremely expensive RMON probes or packet analysis solutions

22. WhatsConnected Physical topology and Inventory • Discovers and maps the network at layer 2, therefore displays devices connectivity details • Natively supports Cisco/Linksys, Foundry, Juniper, Nortel, 3Com, Extreme, Dell, Alcatel, DLink, SMC and other devices • Provides detailed inventory information (with hardware and software configuration) • Integrates with WUG and allows the export of topology map with automatic monitors and dependencies

23. WhatsConnected discovery vs. WUG discovery • WUG performs a Layer 3 discovery (like other NM products, like HP OV NNM or IBM Tivoli NetView). • WhatsConnected performs a Layer 2 discovery and therefore shows the real, physical network topology

24. WhatsConfigured Configuration & Change Management • Automates configurations backup, restore and archival operations and change management process eliminating manual repetitive configuration management activities • Allows to deploy configuration scripts to many devices simultaneously • Allows to keep track of configuration changes and so to track their evolution • Allows to perfrom conformity (policy) checks and configuration validation

25. VoIP Monitor: network performance monitoring • Monitors network performance and its capability of supporting Voice over IP (VoIP) traffic maintaining adequate voice quality • Based on Cisco IP SLA technology • Network Performance monitoring in terms of Jitter, Latency, Packet Loss, ICPIF (Calculated Planning Impairment Factor) and MOS (Mean Opinion Score) • Monitoring and alerting on voice quality (MOS) IP Wide Area Network VoIP Enabled Router VoIP Enabled Router H.323 or SIP Signaling VoIP Server VoIP Enabled Router Firewall

26. WhatsVirtual • Monitors and manages virtual VMware ESX/ESXi servers • Discovers and maps both hosts and associated Virtual Machines • From a single console now WUG can monitor both physical and virtual systems • Supports VMware API for monitoring data collection and administrative and management operations execution • VMware Performance Monitors • VMware Host CPU/Disk/Memory/Interface • VirtualMachine CPU/Disk/Memory/Interface • VMware Actions for VMs management: Power On, Power Off, Suspend, Reset, Shutdown Guest, Reset Guest, Take Snapshot • WUG 14.3 supports VMware Center, vMotion, VMWare High Availability and Virtual Clusters • Microsoft Hyper-V and Citrix XenServer support is in roadmap

27. WhatsVirtual 1

28. WhatsUp Gold Failover Manager • Redundant architecture with a Primary and a Secondary WhatsUp Gold for High Availability. Automatic failover capability ensures that the secondary system is always ready to take over if the Primary WhatsUp Gold system in impaired • Intelligent bidirectional customizable failover mechanism

29. WhatsUp Companion1 plug-in with 14 Additional Monitorsfrom Orsenna, French WUG Integrator Mailer SFTP Telnet Zabbix SSH DNS NTP

30. New Addition to the WUG family:WhatsUp Gold Event Log Management Suite

31. WUG Event Log Management Suite 4 products are part of the WhatsUp Event Management Suite: Event Archiver performs automatic collection and secure and centralized archiving of remote machines’ Windows Event logs Event Analyst performs event analysis, correlation and reporting for auditing and conformity assessment. Search for specific event logs in order to display, export or report on them Event Alarm monitors Windows events and syslog messages and allows to alert and notify on them Event Rover performs data mining and forensics analysis

32. WUG Event Log Management Suite Monitor log files & receive real-time notifications on key events View and mine log data for on-the-fly forensics. Automatically collect and store Windows log files for compliance reporting and forensics. Analyze log data and trends. Automatically distribute reports to management, security officers, auditors and…...

33. WhatsUp Event Archiver • Automatically collects and stores log files for compliance reporting and forensics • Eliminates the process of manually “clearing” and moving log files • Automatically archives log files and backup to comply with regulatory requirements • Flexible Remote and Agent-Based Collection of Windows Event Log Data • Automatic Database Maintenance

34. WhatsUp Event Alarm • Monitor Windows event & Syslog data and notify in real-time • Compatibility with Both EVT and EVTX Windows Event Logs • Combined Windows Event and Syslog support • Dual Modes of Remote and Agent-Based Monitoring of Log Files 34

35. WhatsUp Event Analyst • Prepackaged and Custom Event Log Reporting • Ensures compliance with internal policies and regulatory requirements • Tracking of the file and folder access and deletion • Ready to run and Custom reports for IT personnel, compliance officers and law enforcement agencies • Gain insight into the effectiveness of network security, user access management & data protection policies 35

36. Sample Event Analyst Reports • Logon Failures - Active Directory (Kerberos) • Logon Failures - Local Workstations and Servers • Successful Logons - Workstations and Servers • Reports for tracking file and folder access and deletion • Potential Spyware or Unwanted Software Detected By Windows Defender • Password Change Attempts By Users • Password Reset Attempts By Administrators or Account Operators • Successful Network Logons - Workstations and Servers • Logon Failures - Active Directory (Kerberos) • Logon Failures - Local Logons on Workstations and Servers • Computer Account Management • etc. etc. 1

37. WhatsUp Event Rover • Export of event data log • Maintains log file integrity during review • ETVX log handling capabilities • Critical security incident discovery 37

38. Alerts the administrator to a potentially corrupt EVTX file at load and allows them to make repairs to a copy of the file, leaving the master unchanged. The repaired copy is then loaded for review and analysis. Enables EVTX files to be managed more smoothly alongside older EVT files and helps IT organizations transition from older EVT logs to the newer format. Industry Leading Technology *patent pending technology

39. WUG Event Log Management Benefits • Rapid time to value modular approach, easy to use & install • Discover potential security incidents during routine review • Receive real-time alerts to ensure rapid response to a newtork outage or a security threat • Automatically collect, store and archive log files to simplify IT management • Custom reports for IT personnel, compliance officers and even law enforcement agencies • On-the-fly forensics, comprehensive analysis and reports • For you: • Offer a modular security log management solution to perfectly fit your customer needs and budgets • Penetrate new markets or new departments • Your customers can manage and secure their infrastructure with WUG

40. Why Log Management Matters to You Is Regulatory Compliance important to you? Sarbanes Oxley, Basel II, HIPAA, GLB, FISMA, PCI DSS, NISPOM • Do you take security seriously? • Do you have the tools for a system forensic analysis?

41. WhatsUp Event Log Management Selling Features • Modular and complete solutions • Organizations can select and buy the right components to support their business goals • Easily collect, store, zero-in, analyze and report on log data • Windows EVT and EVTX formats supported • Allows customers to work with both newer & legacy data • Solutions can be used by IT & non-technical staff • Including auditors and compliance officers • Offers rich out-of-the box reports • Flexible licensing model • Based on servers & workstations - no hidden technical support costs • Site licensing available for larger accounts 41

42. Strategic Partnerships

43. Strategic Partnerships • WhatsUp Gold is Cisco Network Management partner for Smart Business Architecture (SBA) management solution http://www.whatsupgold.com/partners/cisco.aspx • Starting from 2001, WhatsUp have been the only 3rd party product embedded in CiscoWorks bundles: • CiscoWorks for Windows • CiscoWorks SNMS • Cisco netManager IP Infrastructure • Cisco netManager Unified Communications • Microsoft • VMWareNative integration with VMware API

44. Integration with Cisco Managing Smart Business Architecture for Mid-sized Networks using Ipswitch WhatsUp Gold http://www.cisco.com/en/US/solutions/collateral/ns340/ns414/ns742/ns982/sba_netMgmt_Ipswitch.pdf Network design, deployment and management best practices

45. What customers say… Summary: Now we have a proactive approach to any kind of event that can affect our network.From a single product we monitor each and every equipment, from routers, switches, firewalls and other network devices, to UPSs, printers, clocking in machines, etc… We have full visibility and proactive control of network structure, device configurations, device and network performance, resources utilization and traffic details. Operational and Financial benefits:The most significant benefits are: reduced down time, reduced amount of time between failure, improved network productivity and proactive take in charge of problems by field technicians: now we notify our help desk even on minor problem, before they have been contacted by users and often can correct issues and performance degradations before users are impacted. Moreover we have a real estimation of the used resources of any equipments and links, and increase them when and where is really needed, not based on demand:we now do focus our investments based on the real consumption of the resources (network bandwidth, disk space, memory usage, etc.). Reasons why you chose WUG: • Easy to administer, with a very intuitive graphical interface – configuration is indeed very easy, • Fully customizable and really full featured • Great plug-ins and licensing flexibility: we added (and paid) modules only when we needed them • And also really cost effective Valerio Raggi Network Engineer, Campus Network Administrator European University Institute, Computing Service

46. Licensing & Pricing

47. WhatsUp Gold Licensing & Pricing • WhatsUp Gold & WhatsUp Gold plug-ins functionality are controlled by license • When upgrading, or after purchasing an additional plug-in, simply refresh the license to immediately access all additional functionality No need to re-install or install anything new • Our per device (and NOT monitor) pricing model is fair, simple, easy to explain, and easy to budget for! • Pricing is tiered-base across all editions & for all plug-ins • Up to 25 - 100 - 300 - 500 - 1,000 - 2,500 devices • 2 exceptions • WhatsUp Flow Publisher • WhatsUp Flow Monitor priceisbased on the number of sources (devicesthat export Flow information to FlowMonitor)

48. Next Steps Learn more about WhatsUp Goldhttp://www.whatsupgold.com/whatsnew Take advantage of WhatsUp Gold free 30-day evaluation!http://www.whatsupgold.com/download For additional marketing/pre-sales support & resourceshttp://wugpartner.ipswitch.com/ • User manuals, release notes, white papers, webinars, MIB libraryhttp://www.whatsupgold.com/support/http://www.whatsupgold.com/resources/ • Community site: self help, Knowledge Base, user forum, script repository, blog, ideas, feedbackhttp://ipswitch.hivelive.com/pages/home

49. Thank You!