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Helping Clients Get the Most Out of EG

Helping Clients Get the Most Out of EG. What We’ll Cover. A Day in the Life Issues that Emerge Improving the Experience What Future Might Hold The Search for the In-Between Spaces. A Day in the Life. Advance Prep Discovery Call Team Call Review Broad Approaches

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Helping Clients Get the Most Out of EG

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  1. Helping ClientsGet the Most Out of EG

  2. What We’ll Cover • A Day in the Life • Issues that Emerge • Improving the Experience • What Future Might Hold • The Search for the In-Between Spaces

  3. A Day in the Life • Advance Prep • Discovery Call • Team Call • Review Broad Approaches • Team Conversations & Assignments

  4. The Discovery Call • Quick Overview of EG Services • Get to Know the Customer and Their Business • Establish Rapport and Sense of Confidence • Steer Conversation towards Potential Tasks • Review Next Steps • Reassure Them about the Process

  5. And the Issues Are… • They Don’t Know Enough about Us • We Don’t Know Enough about Them • They Don’t Fit, or We Don’t Fit • Everything Goes Really Fast • We Sometimes Miss the Biggest Wins

  6. How We Get Better • Front End – more videos, more webinars about EG • More and Better Tools and Technologies • Archive “Standard” Results • Less “work” – more conversations • Hunt for the “In-Between Spaces”

  7. How Partners Can Help • Get to Know Clients and Their Issues • Connect Companies to EG Graduates • Build Local Resources • Localized Lists • Local Capital • Mine Local Companies for Exceptional Resources • Local Colleges and Universities

  8. What Future Holds • Not EG One Shots, but a Learning Community • Our Partners do More (Most?) of EG Work • National Team: • Education, Certification • EG R&D • Specialized Exec Education • Volume Purchases • National Outreach

  9. The In-Between Spaces • The issues that aren’t in our playbook • The Ones they don’t know we can help with • Second or Third or Fourth Conversation

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