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Kerri Peschock , BSN, RN, SRNA Verna Thomas, BSN, RN, SRNA

Kerri Peschock , BSN, RN, SRNA Verna Thomas, BSN, RN, SRNA. Scrubs 2:15-2:53. Objectives. Define the disruptive provider Describe disruptive behaviors affecting CRNA’s Explain the effects disruptive behavior has on an organization List strategies to reduce disruptive behaviors.

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Kerri Peschock , BSN, RN, SRNA Verna Thomas, BSN, RN, SRNA

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Presentation Transcript

  1. Kerri Peschock, BSN, RN, SRNA • Verna Thomas, BSN, RN, SRNA

  2. Scrubs2:15-2:53

  3. Objectives • Define the disruptive provider • Describe disruptive behaviors affecting CRNA’s • Explain the effects disruptive behavior has on an organization • List strategies to reduce disruptive behaviors

  4. JCAHO Sentinel Event Alert SENTINEL EVENT ALERT #40 • The Joint Commission, 2008

  5. What does the disruptive provider look like?

  6. Behavioral Contributors

  7. Disruptive Behavior & the CRNA

  8. Reflection • The Replacements • 1:41-2:15

  9. Absenteeism & Turnover Staff Shortages Staff Dissatisfaction

  10. Financial Costs

  11. Patient Safety

  12. Organizational Commitment VS

  13. Strategies Kicking and screaming not required

  14. Facility Standards • Studer Group, Vanderbilt CPPA, 2009

  15. Facility Interventions Studer Group, Vanderbilt CPPA, 2009

  16. Effective Communication

  17. Final Thoughts & Questions

  18. References

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