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Local Account 2012/13

Local Account 2012/13. Delivery Plan. What is a Local Account?. As part of the overarching localism agenda, Councils are responsible for their own improvement. The Local Account is a key component of Adult Social Care (ASC) sector-led improvement.

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Local Account 2012/13

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  1. Local Account 2012/13 Delivery Plan

  2. What is a Local Account? • As part of the overarching localism agenda, Councils are responsible for their own improvement. • The Local Account is a key component of Adult Social Care (ASC) sector-led improvement. • Local Accounts are designed to be a meaningful way of reporting back to citizens and consumers about ASC performance and engaging them in priorities and outcomes.

  3. Our approach • Provide a honest story of adult social care • Show that we have used real evidence to underpin that story • Show that we have involved and engaged with local people in informing the Account. • Be open and transparent about what we need to improve, this is a self-assessment and not a promotional guide. • Ensure it is outward-facing; to the point and easy to read.

  4. Dudley Local Account – timeline for delivery Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Evaluation of 2011/12 LA - Survey Evaluation of 2011/12 LA – Analyse data Develop and finalise project plan with Healthwatch Dudley Commission Healthwatch Dudley to steer and lead reference group and LA development Reference group to support 3 LA workshops 24 22 31 Local Account Produce first draft 31 14 Consult on draft with stakeholders, local people, members Identify performance – source response to the we wills Identify performance - source evidence 10 4 28 30 11 6

  5. Outward-facing • Healthwatch Dudley (HWD) to steer and challenge Adult Social Care performance and achievements through 3 workshops • HWD to facilitate 3 workshops with local people and stakeholders as a reference group: July – reviewing the previous Local Account; setting the scene; understanding the evidence; recommending key areas of content. September- considering 1st draft October- revising and inputting into final draft.

  6. Our evidence • User satisfaction- Adult social care survey; Carers Survey; Take Control Get Involved findings; MIR engagement feedback. • Performance information- strategic data; performance from bench-marked information- Towards Excellence and Social Care/ Adult Social Care Outcomes Framework • Surveys- Personalisation survey • Complaints and compliments • Demand model • Case studies • MIR highlights reports • You said/ we did

  7. Involvement and Engagement

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