Healthy Communities Strategy 2015-2019: Safety & Engagement Progress Report

1. Vision: Healthy people, families and communities. VP Quarterly Report on Strategies Q3 – 2015/16 VP: JP Cullen (Mike Higgins) Human Resources & Communications Multi-year Plans: - Workplace Safety Multi-year Plan - Employee Engagement Multi-year Plan

2. Portfolio Overview • Workforce Strategy, Safety & Wellness • Employment Services • Workplace Health & Safety • Attendance Support • Volunteer Services • Workforce Planning • Employee Relations & Development • Labour Relations • Employee Relations • Learning and Mentorship

3. Portfolio Overview • Security & Parking Services • Security • Parking • Communications • Corporate Communications • Medical Media

4. Multi-year Strategic Plan VP is Leading on: • Culture of Safety – Injury Reduction • Employee Engagement

5. Workplace Safety 2015-16 Provincial Health System Outcome To achieve a culture of safety, by March 31, 2020, there will be no harm to patients or staff. • By March 2018, fully implement a provincial Safety Alert/Stop the Line (SA/STL) process throughout Saskatchewan • By March 31, 2018, all regions and the Cancer Agency will implement the six elements of the Safety Management System. (SMS) • By March 31, 2019, all regions and the Cancer Agency receive a 75% evaluation score on the implementation of the elements of the Safety Management System • By March 2019 there will be zero shoulder and back injuries.

6. Workforce Safety Outcome Measure

7. Workplace Safety Outcome Measure • Why are we red?

8. Shoulder / Back InjuriesInvestigated to Root Cause 55% of S/B Injuries Investigated to Root Cause

9. Why Are We Red? • Root Causes: • 45% of Shoulder / Back Injuries Not Investigated to Root Cause – • Decline from Q2 (35%) • Target is 75% • Not meeting fundamental safety requirements: • Supervision • Training • Equipment • Contravened by MLRWS on these fundamentals

10. Corrective Actions / What’s Next? • Stick to the Strategy – Focus on Basics • TLR Audits (Unit Level Support) – need to adopt more broadly • Violence Prevention Policy / Programme – manage scale • Stop the Line (Collaboration w Patient Safety) – stay the course • SMS / Hazard Assessment (Unit 2-5; Environmental Services) – stay the course

11. Corrective Actions / What’s Next? • Consider Mandatory Training for All New Leaders: • SMS Basics • Root Cause Analysis • Safety & Supervision • Portfolio Presentations to Build Accountability • What are your barriers? • How can we help you to deliver on fundamentals? • Improvement Work: • RPIW – PPE Training • Equipment

12. Employee Engagement RQHR Outcome By 2017, RQHR will reach an average employee and physician engagement score of 80% • Leading measure: 90% of leaders receive training around engagement

13. Employee Engagement Outcome Measures Engagement Score: ~35 Region-Wide Leader Training: 70% Why Are We Red?

14. Why Are We Red? • Root Causes: • Have not assessed engagement since 2014 • Leader Training – 70% - almost there! • Significant Challenges • This is an organization-wide issue – requires and organization-wide response • Manager Capacity • Structural issues that are hard to fix • Resources • Span of Control

15. Corrective Actions / What’s Next? • Completed Survey & Leader Interviews to identify Barriers & Opportunities – What are next steps? • Tools for assessing engagement • Finish Leader Training Sessions • Manager Capacity • Roles & Expectations • Onboarding / Orientation • Continue to work on Span of Control • Identify Drivers / Priorities • Costing • Business Case / Recommendations – March