The eG4M Italian Project: A Melting Point of Economic, Organizational, Technological Issues

1. The eG4M Italian projecteGovernment as a melting point of economic, organziational, technological isssues Carlo Batini University of Milano Bicocca – Italy batini@disco.unimib.it

2. Goals A complex problem eGov/eProcurement Projects Technologies Effective services Agencies organization

3. Information and Communication technologies(open ended list) • Internet, World wide web • E-mail • Telecommunication technologies • Shared databases • Information management • Cooperative and service oriented architectures • Security • Interoperability protocols • Information retrieval and semantic web • Markup languages • Multimodality and multichannel access and delivery of services

4. We focus on • Information quality • Service oriented architectures

5. The general vision • Technologies are a means, not an end • Technologies should be chosen considering: • Legal frameworks • Social and territorial peculiarities • Economic sustainability • Organiziational issues

6. Cooperative Service-oriented Evolution of information systems Distribution Monolithic User orientation no High Heterogeneity

7. Common front office layer Front office SocSecurity Front office AssInsurance Front office ChCommerce Back office SocSecurity Back office SocInsurance Back office ChCommerce Internal information flows Common back office layer b. Technological architecture in the new interaction New interactions and technological layers in G2B relationships Front office SocSecurity Front office AssInsurance Front office ChCommerce Back office SocSecurity Back office SocInsurance Back office ChCommerce • Technological architecture • in the traditional interaction

8. Front office SocSecurity Front office AssInsurance Front office ChCommerce Back office SocSecurity Back office SocInsurance Back office ChCommerce Internal information flows New interactions and technological layers in G2B relationships Common front office service oriented layer Front office SocSecurity Front office AssInsurance Front office ChCommerce Back office SocSecurity Back office SocInsurance Back office ChCommerce Common back office cooperative layer • Technological architecture • in the traditional interaction b. Technological architecture in the new interaction

9. Local Document bases Technological issues Socio economic Issues Legan issues Central Document bases Local Data bases Central Data bases Organizational issues Internal information flows Drivers in the design of the reference architecture Users Seamless, secure interface Front office Central PA Front office Local PA1 Front office Local PA2 Back office Central PA Back office Local PA1 Back office Local PA2 Cooperative Technological infrastructure

10. Local Document bases Technological issues Central Document bases Local Data bases Central Data bases Internal information flows In this presentation we focus on technologies Users Seamless, secure interface Front office Central PA Front office Local PA1 Front office Local PA2 Back office Central PA Back office Local PA1 Back office Local PA2 Cooperative Technological infrastructure

11. Local Document bases Information quality Service oriented computing Central Document bases Local Data bases Central Data bases Internal information flows And specifically on SOC and IQ Users Seamless, secure interface Front office Central PA Front office Local PA1 Front office Local PA2 Back office Central PA Back office Local PA1 Back office Local PA2 Cooperative Technological infrastructure

12. An eProcurement Example eProcurement Outsourcer Administration Supplier Contracting + t7 t8 t7 t1 t3 t2 Supplying Invoicing t6 t4 t5 Demand estimation Budget definition Needs specification Tender Supplier scouting Supplier qualification

13. Multichannel character of SOC Demand Offer $ WWW Auction Platform

14. Pros/Cons of SOC • Pros • Web Services and Process Manager are developed in standard technologies • Cons • Skills are needed for planning, managing and implementing the development paradigm introduced by new life-cycle

15. IQ is crucial in business • Information Quality affects business processes • accuracy • completeness • currency

16. Information Quality in practice A Public Administration needs to contact a business The same business or different businesses ?

17. Balance Assets CRM Logistics Transactions History Invoices Accounts An eProcurement Example eProcurement Outsourcer Administration Supplier Contracting + t7 t8 t7 t1 t2 Supplying Invoicing t6 t3 t4 t5 Demand estimation Budget definition Tender Needs specification Supplier scouting Supplier qualification

18. Process Driven Methods Data Driven Methods Improvement High Cost High Low Very High Low How to manage IQ Assessment Improvement PD Process control DD compare to real world PD Process re-design DD Record matching and comparison DD Use of integrity constraints Do nothing

19. Appendixes

20. Balance Assets Assets CRM Logistics Invoices Accounts Transactions History Data and flows in eProcurement Demand estimation Budget definition Needs specification Requestfor proposal Supplier scouting Supplier qualification Tendering Awarding Contracting Ordering Supplying Invoicing Accounting