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The future role of banks in the sales and supply chain

The future role of banks in the sales and supply chain. ARCO September 19 th of 2019 Wim Eraly Senior General Manager KBC Corporate Banking. The world is digitalising Similar challenges for the banks and their customers. 1. Being digital is a hygiene factor…

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The future role of banks in the sales and supply chain

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  1. The future role of banks in the sales and supply chain ARCO September 19th of 2019 Wim Eraly Senior General Manager KBC Corporate Banking

  2. The world is digitalising Similar challenges for the banks and their customers 1 Being digital is a hygiene factor… … digital transformation a necessity Digital opportunities* Digital challenges Lower costs Less errors Instant Automatisation of processes Integration of systems Insights via data * Focus on the administration domain 2

  3. What we observe Key trends 1 New PLAYERS AcceleratingTECHNOLOGY More demanding CUSTOMERS It is key to follow the trends towards automated human interaction anddigital advice.Underlying drivers likeartificial intelligence anddata analytics are accelerating. • PSD2regulationremoves the entry barriersto the financial market, enabling new players to enter the game • Bigger non-bank companies are entering the financial sector • The boundaries between sectors are blurring Customers are becoming more demanding, resulting in a need for financial services which are instant, morepersonalized and frictionless. 3

  4. Several parties are trying to get between us and the client 4

  5. Our digital transformation Omni-channel model to master the blend of physical and digital 1 Why? We want to win the battle for the front-end with our digital core channel, the Business Dashboard supported by our current strengths of our human branch network. Augmented Human Business Dashboard How? Further end-to-end digitise our product & service flows in the Business Dashboard Further augment human interactions in IRMA Master the blend of physical & digital with an omni-channel model M2M Active usage Business Dashboard - Status August ‘19 KBC touchpoints 72% 5

  6. Our digital transformation Strategic tracks 1 Augmented H2H 3th Party services H2M RPA 6

  7. The Business Dashboard is our all-in-one app Finance is the focus 1 HR Sales & marketing Finance … Logistics 7

  8. We want to be the reference The Business Dashboard should be in the centre of the Finance ecosystem 1 KBC products On the Business Dashboard our clients can find allKBC products and services, maximally integrated Finance Finance tools Our clients have access via the Business Dashboard to high-quality third party finance tools, being part of the ecosystem (i.e.: financial controlling tools, credit control tools, cashflow forecasting tools,... ). *SSO: Single Sign On 8

  9. Building an ecosystem We are exploring different kinds of models to enlarge our offering 1 Cooperation with fintech Networking Joint-venture 9

  10. Soluzio was born Joint Venture between KBC and Arco 10

  11. Why Soluzio? The world of invoices is a highly fragmented market opvolgen boeken opmaken betalen ontvangen verzenden goedkeuren 11

  12. The added value of our collaboration Giving direction to our customers in their digital transformation Why The competitive position of our customers will come under threat if they are not joining the digital transformation. 12

  13. The added value of our collaboration Capture client needs in an earlier stage 13

  14. Our vision 2025 Seamless blend of KBC and third party tools 1 • Customer journey: Sales order of 300k USD • WCS widget • “Increase your credit?” • E-invoice • Inventory • decreased • RM notified • “Contact the CFO” • Receivable • increased • New CF Forecast “Alert!” • KBC BACK-END • Financing adjusted Human interaction Digital interaction 14

  15. Thankyou

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