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VUI Dialogue Diagrams

This project focuses on designing interactive dialogue diagrams for Voice User Interface (VUI) systems, detailing exchanges between users and agents to improve user experience. It covers VUI requirement analysis, specification, and design phases with examples and hybrid approaches for effective communication.

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VUI Dialogue Diagrams

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  1. VUI Dialogue Diagrams

  2. Dialogue • Exchange of verbal communication between the user and the agent. • Note: agent refers to the system • Written Dialogue Example: • System: “Say the departure date.” • User: “Tomorrow.” • System: “I don’t understand that date. Say the month, date and year. For example, say October 13th, 2003.” • User: “July 1st, 2003.”

  3. VUI Requirement Analysis & Specification Phase • Interact with the client to gather • Requirements, i.e. what the user needs • Analysis, i.e. data, users • Environment, i.e. work, car, home, cell phone • Just like Systems Analysis, but for an VUI.

  4. VUI Design Phase • During the design phase: • Design the dialogue • Prompts, Responses … Interactions • Design the voice (Voice Talent, $500/hour) • Design Documents • Requirement Specification • Dialogue Diagram

  5. Start Dialogue Diagram Say the departure date • Flowchart of a dialogue • Unlike most flowcharts, dialogue diagrams are mostly composed of input-output boxes. Tomorrow A

  6. Dialogue Diagram A I don’t understand That date. Say the month, date and year. For example, June 2nd 2003. July 1st, 2003 Process Departure Date

  7. Dialogue Diagrams • Written Text with alternating colors. • Flow charts with colored text. • Hybrid approach between flow charts and written text.

  8. Example • Design a dialogue diagram for a system that looks up your classes?

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