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Effective Teamwork Strategies in Global Technical Communication

Learn key techniques for managing collaborative projects, conducting productive meetings, and resolving conflicts in team settings, with an emphasis on global considerations in technical communication.

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Effective Teamwork Strategies in Global Technical Communication

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  1. Chapter 5 Teamwork and Global Considerations Technical Communication, 12th Edition John M. Lannon Laura Gurak

  2. Managing a Collaborative Project • Appoint a group manager. • Define a clear and definite goal. • Decide on the type of document required. • Divide the tasks. • Establish a timetable. • Decide on a meeting schedule. • Establish a procedure for responding to the work of other members. • (continued on next slide)

  3. Managing a Collaborative Project • Develop a file-naming system for drafts. • Establish a procedure for dealing with interpersonal problems • Select a group decision-making style. • Decide how to evaluate each member's contribution. • Prepare a project management plan. • Submit progress reports regularly.

  4. Conducting Meetings • Set an agenda. • Ask each person to prepare as needed. • Appoint a different “observer” for each meeting. • Begin by summarizing the minutes of the last meeting. • Give all members a chance to speak. • Stick to the issue and keep things moving. • Observe, guide, and listen. • Summarize major points before calling for a vote. • End the meeting on schedule.

  5. Sources of Conflict • Interpersonal differences • Gender differences • Cultural differences

  6. Managing Group Conflict • Collaboration requires compromise and consensus • Give everyone a chance to be heard • Take everyone’s feelings and opinions seriously • Don’t be afraid to disagree • Offer and accept constructive criticism • Find points of agreement with others who hold different views • When the group does make a decision, support it fully

  7. Don’t dictate. Be receptive. Keep an open mind. Be courteous. Show interest. Hear the speaker out. Focus on the message. Ask for clarification. Be agreeable Observe the 90/10 rule. Guidelines for Active Listening

  8. Thinking Creatively • Explore each of the following ways of “thinking outside the box.” • Brainstorming • Brainwriting • Mind-mapping • Storyboarding

  9. Reviewing and Editing the Work of Others • When reviewing, inform the writer how you responded as a reader, pointing out what works and what doesn’t • When editing, actually ‘fix’ the piece by making it more precise and readable.

  10. Ethical Abuses • Intimidating one’s peers • Claiming credit for others’ work • Hoarding information Activity:Go to http://www.business-ethics.com and see what it takes to be nominated for the top 100 corporate citizens.

  11. Tools for Electronic Collaboration • Basic e-mail • Instant messaging • Groupware • Digital whiteboard • Project management software • Blogs • Teleconferencing • Videoconferencing

  12. Interpersonal Issues in Global Teams • Omitting social cues • Misunderstanding cultural codes • Misusing humor, slang, and idioms • Misusing culturally specific references • Failing to allow for easy translation • Failing to listen

  13. Any Questions? For additional help reviewing this chapter, please visit the Companion Website for your text at http://www.pearsonhighered.com/lannon.

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