Presentation Transcript

1. Welcome to your new job:

   Rebuilding A City’s Damaged Reputation Frances Lois Robinson
2. Overview Situation What Is Employee Morale? High Morale vs. Low Morale Employee Morale Boosters Establish Good Working Relations Using RACE Strategy How I Would Build Employee Morale Sum It Up
3. Background News releases written by dept. secretaries Small crises with city services led to embarrassing stories in the local media Bad publicity demoralized a dedicated, hard-working city hall staff and infuriated business leaders and concerned residents
4. What can you do to increase employee morale and fix the city’s reputation?
5. Employee Morale Definition: Employee morale is the spirit, or tone, of an organization. Morale is an effect, or end result, of workplace conditions, relationships, changes or other relationships (definition of January 2005 article in Entrepreneur).
6. High Morale vs. Low Morale High Morale Low morale Function: Good employee morale means employees are generally happy with their jobs Effects: Breeds a more productive and efficient workforce Function: Low Morale is an indicator that something is awry Causes: Negative events (firings, layoffs), conflicts between co-workers and poor relationships with managers Effects: Leads to absenteeism, unproductive workers, indifference, increased motivation and poor work and performance quality
7. Employee Morale Boosters Show Respect Welcome Ideas Keep Score Inspect and Huddle Show Interest Open Up Create a pleasant work environment Have fun Avoid Layoffs and Cutbacks Measure It
8. R.A.C.E. Research Action Communication Evaluation
9. Establishing Good Working Relations with City Departments Research Be proactive: Constant scans about what is being said about each department Understand what each department does I.e. their responsibilities, duties, etc. Action Be the cushion between the city department employees and the media/public Communicate Get to know everyone in each department Build relationships with the head of each department I.e. monthly meetings, one-on-one meetings, or even just a visit Evaluation – Find out what works, what doesn’t and what could be improved
10. My Ideas to Build Employee Morale Employee Newsletters Department Competition Relationship-Building Seminars Bonuses Office Activities Positive environment Free food
11. Sum It Up Motivating employees isn’t just a one-time thing, it has to stay constantif you want to keep high employee morale. Quote: "People often say that motivation doesn't last. Well, neither does bathing -- that's why we recommend it daily." --ZigZiglar
12. Sources Bartolomei, Kyra (2010, July 22). The Definition of Employee Morale. Retrieved on 26 October, 2010, from http://www.ehow.com/facts_6754441_definition-employee-morale.html Gallup, Betsey (2010). Boosting Employee Morale: Management Tips To Motivate Employees. Retrieved on 26 October, 2010, from http://www.howtodothings.com/business/a1871-how-to-boost-employee-morale.html Heathfield, Susan M. (2010). Inspirational Quotes for Business and Work: Motivation. Retrieved on 26 October, 2010, from http://humanresources.about.com/od/inspirationalquotations/a/quotes_motivate.htm Zahorsky, Darrel (2010). 11 Low Cost Ways To Increase Employee Morale. Retrieved on 26 October, 2010, from http://sbinformation.about.com/od/businessmanagemen1/a/employee-morale.htm
13. THANK YOU!