Auditing CRB Competency

1. Auditing CRB Competency IIOC

2. CRB Competency • CRB Competency should be considered a “Special Process”. It can not be tested, audited directly or in isolation. • The results of the “CRB Competency” process can however be audited to determine if it is effective • Competency can be considered at many levels: • Individual • Department • Team • Organisational

3. INPUTS Job Description Task allocation Responsibilities Organisational Objective OUPUTS Decisions Contracts Certificates Procedures Business Results Organisational objective results Strategy Task completion Influences (Static / Variable) • ISO Guides / Standards (Static) • Design process (Static) • IAF Guidance (Static) • Market (Variable) • Activity • Sectors • Countries • Customers (Variable) Management individual competency model Variables are intangible and not auditable, static influences are auditable. Auditable Competence FOUNDATION • Training • Experience • Qualifications Auditable Auditable NOTE: All the parameters in the slide vary depending on what part of the CRB process / who is being audited for competency

4. CRB Organisational Competency Model Department Individual

5. Conclusion • CRB can be considered as competent if outputs are positive • Consistent failure (nonconformities) could be an indication of lack of competence • AB’s should not specify competency requirements i.e. Inputs or Foundations except as previously defined by relevant ISO guides, and IAF guidance – AB’s should review outputs to determine if the “process” is effective and therefore that the CRB is competent