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CASE STUDY FIRESTONE’S TIRE RECALL . MNGT 5910 7 May 2012 PRESENTED BY Cody Lewis Josh Palmer Brian Riley. OVERVIEW. Case Study Background Regulations and Laws Involved Issue at Hand Case Analysis. CASE STUDY BACKGROUND. Firestone Tire and Rubber Company and the Ford Motor Company
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CASE STUDYFIRESTONE’S TIRE RECALL MNGT 5910 7 May 2012 PRESENTED BY Cody Lewis Josh Palmer Brian Riley
OVERVIEW Case Study Background Regulations and Laws Involved Issue at Hand Case Analysis
CASE STUDY BACKGROUND • Firestone Tire and Rubber Company and the Ford Motor Company • Harvey Firestone and Henry Ford • The Millionaire Club • Partnership formed in 1906 • The Tire Industry • Plagued by recalls to include • Tread separation • Improper inflation and installation • Bead flaw • Exposed belt wire
CASE STUDY BACKGROUND • Attention on Firestone • Turbulent times • Tread separation leads to death • In 1978, largest tire recall in history • The Case Study • Firestone tires • Ford Explorer • In 2001, the Partnership Ends • http://www.youtube.com/watch?v=wdxiglfVpKQ • OR • http://www.youtube.com/watch?v=BhFTw5QvyvY VS
REGULATIONS AND LAWS INVOLVED • Tort Case • Definition: A civil wrong other than a breach of contract • Criminally liable for negligence • Damages • Settlements for those injured
ISSUE AT HAND • Who’s at Fault • Firestone with their tires? • Ford with their Explorers? • Both? • Civil Lawsuits • Who pays damages • What is the appropriate punishment
ISSUE AT HAND • Who’s at Fault • Question 1: Does the company owe a duty to it’s customer? • Firestone • Ford • Question 2: Did the company violate that duty? • Firestone • Ford • Question 3: Did that violation cause harm to the customer? • Firestone • Ford • Question 4: Was the harm foreseeable? • Firestone • Ford
ISSUE AT HAND • Firestone • Does the company owe a duty to it’s customers • Supply a quality tire that is safe • Manufacturing processes meet standards • Duty to bring up issues that are in violation • Did the company violate the duty • Covered up tire quality issues • Decatur Plant • Covered up tire tests • Did the violation cause harm • Blowouts caused around 250 reported deaths • Was the harm foreseeable • Industry records verify that tread belt separations
ISSUE AT HAND • Ford • Does the company owe a duty to it’s customers • Supply quality automobiles that are safe • Manufacturing processes meet standards • Did the company violate the duty • Failed to verify their suppliers products (i.e. Firestone) are safe • Did the violation cause harm • Rollovers played a role in the reported deaths • Was the harm foreseeable • Ford had data that indicated, “… little to no margin for safety in top-speed driving at 26 psi.”
CASE ANALYSIS Do what extent do companies need to make a proactive effort to evaluate safety concerns? What mistakes did Ford, Firestone, and NHTSA each make early on in the crises? What possible ethical implications when accepting responsibility versus blaming others? Suggest measures that Firestone could take to improve tire quality in the future