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ReliaTel Capability Quick Reference 2013

ReliaTel Capability Quick Reference 2013. Integration with Business Processes. Trouble Ticketing. Help Desk. 3rd Party Systems. ReliaTel Fault Management – Device Metrics Monitored. Routers/ Switches. Session Border Controllers. IP PBX. Softswitch. SoftPhones. SIP Handsets.

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ReliaTel Capability Quick Reference 2013

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  1. ReliaTel Capability Quick Reference 2013

  2. Integration with Business Processes Trouble Ticketing Help Desk 3rd Party Systems

  3. ReliaTel Fault Management – Device Metrics Monitored Routers/ Switches Session Border Controllers IP PBX Softswitch SoftPhones SIP Handsets UC Applications • Hardware Status/ Avail. • Registration Status • Configuration • Hardware Status/ Avail. • Registration Status • Configuration • Hardware Status/ Avail. • SW/OS Performance • System Resources • Application Events • DB Events • Hardware Status/Avail. • Link Status Avail./ Perf. • Traffic Usage • System Resources • Hardware Status/ Avail. • System Resources • Links Status Avail./ Perf. • Trunk / Channel Avail. and Capacity • Hardware Status/Avail. • SIP Trunk Status/Avail. • Device Status/Avail. • SIP Trunk VoIP QoS Degradations • PBX HW/SW Status/Avail. • Line Card Status/Avail. • Devices Avail. • System Resources • License/Traffic Usage 4

  4. ReliaTel for Microsoft Lync – Metrics Monitored and Managed Standard Edition Front End Back End A/V Conferencing Edge Server Mediation Server Archiving Server Director Monitoring Server Exchange P2P Voice Call Session Summary P2P Media Type P2P Response Codes P2P Raw CDRs Conference Call Session Summary Conference Response Codes Conference Call Raw CDRs Audio QoE Raw Records Video QoE Raw Records Aggregated Summaries QoS Metric Histograms Packet Loss Jitter Latency Conversational MOS Listening MOS Burst and Gap Degradation Factors Hardware Faults Network Interface Faults Bandwidth Usage Application Service Usage Operating System Usage VoIP QoS Thresholds Server Performance Network Interface Performance Bandwidth Usage Application Services Performance Operating System Performance 5

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