PENGANTAR BISNIS

1. Course : Pengantar Bisnis PENGANTAR BISNIS

2. Course : Pengantar Bisnis MANAGING SERVICE & MANUFACTURING OPERATIONSIntroduction to Operations Management

3. Fungsi Esensial

4. Essential Functions in Organization • Marketing – generates demand • Production/operations – creates the product • Finance – tracks how well the organization is doing, pays bills, collects the money Heizer & Render

5. Definition Production is the creation of goods and services Operations management (OM) is the set of activities that creates value in the form of goods and services by transforming inputs into outputs

6. OM in Sectors Transformation, • Phisically, like manufacturing • Location, like transporation • Exchange, like retail • Physiological, like hospital • Pschycological, like entertainment • Information, like telecommunication

7. Source: Heizer & Render

8. Why Study OM? • OM is one of three major functions (marketing, finance, and operations) of any organization • We want (and need) to know how goods and services are produced • We want to understand what operations managers do • OM is such a costly part of an organization Source: Heizer & Render

9. Design of goods and services • Managing quality • Process and capacity design • Location strategy • Layout strategy • Human resources and jobdesign • Supply chain management • Inventory management • Scheduling • Maintenance Operations Manager Do? Source: Heizer & Render

10. Trend in OM • SCM • Project Management • ERP • Environment • Ethics

11. Characteristics of Goods • Tangible product • Consistent product definition • Production usually separate from consumption • Can be inventoried • Low customer interaction Source: Heizer & Render

12. Characteristics of Service • Intangible product • Produced and consumed at same time • Often unique • High customer interaction • Inconsistent product definition • Often knowledge-based • Frequently dispersed Source: Heizer & Render