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VELG National Conference 10 August 2007 Dianne Orr (NQC Quality Indicators Working Group)

Quality Indicators. VELG National Conference 10 August 2007 Dianne Orr (NQC Quality Indicators Working Group) Hamish Coates (ACER). Why quality indicators? What are the quality indicators? How will the quality indictors be used?

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VELG National Conference 10 August 2007 Dianne Orr (NQC Quality Indicators Working Group)

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  1. Quality Indicators VELG National Conference 10 August 2007 Dianne Orr (NQC Quality Indicators Working Group) Hamish Coates (ACER)

  2. Why quality indicators? • What are the quality indicators? • How will the quality indictors be used? • Why information is to be collected against these quality indicators • What’s happening now? • Workshop – How you can assist In this session…

  3. Standards focus - quality of services and outcomes being achieved for clients Each standard describes an outcome. For example: The RTO provides quality training and assessment across all of its operations The elements in the standards further describe the outcome. For example: Staff, facilities, equipment and training and assessment materials are consistent with the requirements of the training package The quality indicators support this outcomes focus Why do the Essential Standards include Quality Indicators?

  4. How do the Quality Indicators support the outcomes focus of the standards? The quality indicators help give an overall picture of the outcomes being achieved by the RTO and how well it is meeting client needs

  5. Three Quality Indicators What are the Quality Indicators? • Employer satisfaction (competency development, and training and assessment quality) • Learner satisfaction (learner engagement and competency development) • Competency completion rate

  6. Employer satisfaction (competency development and training and assessment quality) This indicator will captures employers’ perceptions of aspects of quality such as: learner competency development the relevance of learner competency to work and further training overall quality of training and assessment. Quality indicators in more detail 1   

  7. Learner satisfaction (learner engagement and competency development) This indicator will tap learners’ perceptions on areas such as: learners’ engagement in activities likely to promote high quality skill outcomes learner perceptions of competency development learner perceptions of the support from the RTO Quality indicators in more detail 2   

  8. Quality indicators in more detail Competency completion rate This indicator will be derived from information about: the number of enrolments and qualifications completed and/or the number of enrolments and units of competency or modules completed in the previous calendar year by each RTO  3 

  9. For Quality Indicators 1 and 2 local and central employer survey local survey and combination collection The collections systems are being developed and validated between July and November 2007 with a pilot planned for October and November. How will the data against each of these quality indicators be collected?  

  10. For Quality Indicator 3 • RTOs will be asked to provide data about the following 5 activities for the previous 12 months: • For each qualification code, the number of enrolments • For each qualification code, the number of qualifications awarded • For each unit of competency code, the number of enrolments • For each unit of competency code, the number of units of competency completed • Whether the RTO operated offshore How will the data against each of these quality indicators be collected?

  11. How will quality indicator data be useful? • Valuable source of data for RTOs: • How well RTO is meeting client needs • To supplement information already collected to inform internal improvement activities • To identify areas for improvement in their training and assessment services The data (along with audit history and any verified complaints) will contribute to risk assessment by the registering body and inform decisions concerning the frequency and targeting of audits

  12. When does all this start? Final decision by National Quality Council Dec 07 Sector wide implementation in 2008 ACER and NCVER are developing the instruments and systems and leading consultations with RTOs

  13. Workshop

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