1 / 7

Management of IT Environment (1) Riadenie IT prostredia

Management of IT Environment (1) Riadenie IT prostredia. Introductory lesson. Karol Furdík , Martin Sarnovský Department of Cybernetics and AI, FEI TU Košice. Basic information on the subject. Scope: lessons / exercises / project task - assignment Teaching:

dyre
Download Presentation

Management of IT Environment (1) Riadenie IT prostredia

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Managementof IT Environment (1) Riadenie IT prostredia Introductorylesson Karol Furdík, Martin Sarnovský Department of Cybernetics and AI, FEI TU Košice

  2. Basicinformationon thesubject • Scope: lessons / exercises / project task - assignment • Teaching: • Ing. Martin Sarnovský, PhD., martin.sarnovsky@tuke.sk, http://web.tuke.sk/fei-cit/sarnovsky/ • Ing. Karol Furdík, PhD.,karol.furdik@tuke.sk, http://web.tuke.sk/fei-cit/furdik/ • Credit: Max. 40 p. • 5 p. process model of an ITSM/ITIL process • 10 p. written exam - test • 25 p. assignment – essay (5-10 pages) on a topic of ITIL books, case study, software app. + presentations, references to literature, background materials, ... • ...in weeks 3 / 9 / 11

  3. Schedule oflessons& exercises – HI (SK) Basic schedule: http://web.tuke.sk/fei-cit/sarnovsky/RIP/

  4. Schedule oflessons& exercises – AI (EN) Basic schedule: http://web.tuke.sk/fei-cit/sarnovsky/RIP/ lesson :: exercise 1. (15.2.) Introductory lesson [KF] 2. (22.2.) Intro to ITIL and ITSM :: Business process modeling [MS] 3. (1.3.) Standardization in IT environment :: Business process modeling [KF] 4. (8.3.) ITIL: Service Strategy :: Intro to OTRS [MS] 5. (15.3.) ITIL: Service Design :: OTRS – service catalog [KF] • 6. (22.3.) ITIL: Service Transition :: OTRS – service catalog [KF] • (29.3.) - • 7. (5.4.) ITIL: Service Operation :: Configuration management [MS] • 8. (12.4.) Service Desk :: Incident & Problem management [MS] • 9. (19.4.) ITIL: Continuous Service Improvement :: written exam - test [KF] • 10. (26.4.) Measuring and improving IT processes :: work on assignments [KF] • 11. (3.5.) Security of IT services, IT Governance :: assignments submission [MS]

  5. Learning materials(1) Lecture notes: http://web.tuke.sk/fei-cit/sarnovsky/RiadenieITProstredia/RIP.htm Contents: • ITIL & ITSM Model • Intro: History of ITIL,characteristics, features,ITIL V2 vs. ITIL V3, ... • Service Strategy • Service Design • Service Transition • Service Operation • Continual Service Improvement • Standardization in IT Environment

  6. Learning materials(2) TSEA portal,http://www.tsea.sk Instructions: • To create (refresh?) an account • follow the published resources – materials for lessons / exercises, discussions, ... • a questionnaire, evaluation of the subject – cca in 10-12 week? Other resources: • lessons (PPT/PDF), linkathttp://web.tuke.sk/fei-cit/sarnovsky/RIP/ • IT Service Management, www.itsm.sk • itSMF SK, www.itsmf.sk • ...

  7. Questions?

More Related