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BILBOROUGH AND ASSARTS FARM MEDICAL CENTRE

BILBOROUGH AND ASSARTS FARM MEDICAL CENTRE. PATIENT SURVEY 2013/14. PRACTICE QUESTIONAIRRE. 500 APPROX DISTRIBUTED AT BOTH SITES AND THE WEBSITE 71 COMPLETED AND RETURNED FORMS AT BMC AND 20 AT AFMC 1 INCOMPLETE FORM RECEIVED. Question 1.

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BILBOROUGH AND ASSARTS FARM MEDICAL CENTRE

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  1. BILBOROUGH AND ASSARTS FARM MEDICAL CENTRE PATIENT SURVEY 2013/14

  2. PRACTICEQUESTIONAIRRE 500 APPROX DISTRIBUTED AT BOTH SITES AND THE WEBSITE 71 COMPLETED AND RETURNED FORMS AT BMC AND 20 AT AFMC 1 INCOMPLETE FORM RECEIVED

  3. Question 1 • When telephoning what greeting options would you find useful to have available for you to choose?

  4. Question 2 • If you are registered at Assarts Farm Medical Centre would you like to have the option of a late evening surgery? Please indicate which…

  5. Question 3 • Are you are carer or know a carer that would like to attend a coffee morning and have an opportunity to meet other carers?

  6. Question 3 Continued… • Which site are you registered at?

  7. Question 4 • If you have children under 5 would you like a drop in clinic led by the Health Visiting team at Assarts Farm?

  8. Question 5 • The practice is looking to get the following services at the practice. Would this be of interest to you?

  9. Question 6 • Would you consider using local Wellbeing for mental health class within the community? e.g. local church?

  10. Question 7 • When you visit the practice do you use the car park?

  11. Question 7 Continued… • If the answer is yes are you generally able to find a parking space?

  12. GENERAL COMMENTS • Automated telephone choices ‘saves time bothering the reception staff. • ‘Appt line only’ • Consider ‘massage and chiropractor’ • ‘Dr Khalique is very good’, ‘reception staff are lovely’ AF patient • ‘I would like a doctor to stay permanently so there would be continuity of service’

  13. GENERAL COMMENTS CONTINUED.. • ‘would like an answer phone and return call’ • ‘need more receptionists like (JO), very nice and helpful’ • ‘at present the telephones can be very busy and it can be difficult to get a reply’ • ‘generally we find the service from everyone at Bilborough very good and helpful under sometimes very difficult circumstances’

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