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Transaction Launcher for beginners

Transaction Launcher for beginners. Joaquin Fornas SAP Active Global Support April 10, 2008. Agenda. Transaction Launcher Basic Processing Services Customizing Some useful tools. What is Transaction Launcher?.

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Transaction Launcher for beginners

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  1. Transaction Launcher for beginners Joaquin Fornas SAP Active Global Support April 10, 2008

  2. Agenda • Transaction Launcher Basic Processing • Services • Customizing • Some useful tools

  3. What is Transaction Launcher? • The transaction launcher is a tool that system administrators use to allow agent access to business transactions directly from the IC WebClient screen. It is essentially a collection of shortcuts to available functions or transactions within SAP CRM, Enterprise R/3 systems, and other external applications.

  4. Transaction Launcher Architecture

  5. Agenda • Transaction Launcher Basic Processing • Services • Customizing • Some useful tools

  6. What is a service?(I) • In order for you to log onto the SAP system and start a Web application, the Internet Transaction Server (ITS) requires a relevant Internet service. • A service is created as a development object in the Workbench and includes further components that represent components of an ITS-based Web application. • Transaction launcher used old ITS services CRM_CIC_RABOX and CCMP_RABOX • New transactions IC_LTX (for CRM), IC_LTXR (for R/3 system with PI Release Track from 2004_1_46C to 2004_1_500), and IC_LTXE (for ERP 2005) have been created to overcome the display problems related BOR based transactions for IC Web Client Transaction Launcher. • These transactions replace ITS services CRM_CIC_RABOX and CCMP_RABOX. • Note 990216 contains hints to migrate from the old service to the new transaction.

  7. How to display the services • ServicesCRM_CIC_RABOX and CCMP_RABOX can be displayed in transaction SE80 as an “Internet Service” Services must always be “published” in order to work!!!

  8. How to display WebGui Services (I) • In order to make WebGui services work, the following Internet services must be published: • IAC • SYSTEM • WEBGUI

  9. How to display WebGui Services (II) • TransactionsIC_LTX and IC_LTXE can be displayed as function groups: This means that the transaction only can be launched in HTML mode!!

  10. Activate RABOX services • If RABOX services are being used, they must be activated in transaction SICF • The service to activate is /default_host/sap/bc/gui/sap/its: • See notes 737373 and 800039 for details.

  11. Agenda • Transaction Launcher Basic Processing • Services • Customizing • Some useful tools

  12. Transaction launcher logical system and URL • Transaction CRMS_IC_CROSS_SYS • In this transaction, the RFC destination and the services are mapped WebGui Service RABOX Service

  13. Defining Logical Systems and URLs(I)  • Transaction CRMC_IC_LTX_URLS • This transaction is used ONLY for URL based applications

  14. Defining Logical Systems and URLs(II) • The URL parameters can also be passed to the transaction launcher. If the “request method” is “GET”, the application will pick up the parameters and send them to the URL. • BSP/Non BSP URL: Means if the URL comes from SAP (BSP URL) or from an external source (Non BSP URL) • “Hide Dialog” flag: If marked, no data loss warning will appear.

  15. Transaction Launcher Wizard: Start • Transaction SPRO-> CRM-> Interaction Center WebClient->Basic Functions-> Transaction Launcher-> Configure Transaction Launcher (Wizard)

  16. Transaction Launcher Wizard: Entries • Launch Trans. ID: Identifier of the transaction to be launched • Component Set: Name of the GENIL object that is being used. If you want to use the generic one, just leave this field blank.

  17. Transaction Launcher Wizard: Technical details • Description: Naming for the Transaction Launcher ID defined in the previous step. • Class Name: Name of the class to be generated by the wizard • Stateful: If marked, launch transaction is executed in a new window • Raise Veto: Determines whether a message is provided to agents if they select End and a launch transaction is still open

  18. Transaction Launcher Wizard: Further Technical Details • Transaction Launcher type: Determines the kind of transaction to be launched: • Front Office Transaction: Is the name of the Front Office process existing in the remote system. Name of the logical system where the FO process is created must be entered • BOR Transaction: Is the name of the BOR transaction. • People Centric Transaction (only for CRM5.0) • URL Transaction: Is the URL defined in prior steps (CRMC_IC_LTX_URLS)

  19. Transaction Launcher Wizard: Transaction Parameters • The parameters for the URL to be launched are defined here. • Also, the parameters to be sent to the BOR method or the FO process can be entered here.

  20. Transaction Launcher Wizard: Activity Clipboard Integration • In case the result is expected to return to the activity clipboard, the name of the parameter that will be returned is entered here.

  21. Transaction Launcher Wizard: Completition • Once the wizard is completed, the class that has been entered in the “technical details” step is generated. • This class has always two important methods: • IF_CRM_IC_ACTION_HANDLER~PREPARE_DATA_FLOW: Prepares the data to be sent to the URL, BOR method or FO process. • IF_CRM_IC_ACTION_HANDLER~PROCESS_RETURN: Brings the data from the transactions into the IC.

  22. Copy/Delete Launch Transactions • The wizard does not delete the entries directly. The entries must be copied or deleted in transaction CRMC_IC_ACTIONPROF • In this transaction it is also possible to display the existing entries

  23. Agenda • Transaction Launcher Basic Processing • Services • Customizing • Some useful tools

  24. Display BOR objects • In order to display BOR objects, the repository must be called • All objects have methods that will provide the interaction to be carried out with an object. • Transaction SWO1

  25. Method TSTC-EXECUTE • In order to launch customer transactions, SAP provides object-method TSTC-EXECUTE • Nevertheless, in for accessing customer transactions in the ICWebClient, this method must be modified to make it Synchronous. • To check if method is synchronous, enter SWO1 and double click on TSTC-EXECUTE.

  26. Display FO Processes • In order to display a FO process, R/3 system must be accessed. • Transaction is EWBC • These processes always have a container (events that will be exchanged) and steps, that will contain methods that will be executed at runtime.

  27. Testing a FO process • If we want to perform the test of a FO process, we must test in transaction SWO1 of the ERP system the method EXECUTE of object CCPROCFO • A breakpoint in the code of method EXECUTE must be set.

  28. Sources of Information • Transaction Launcher general definition: • http://help.sap.com/saphelp_crm50/helpdata/en/12/c3e68620514b499c06b8eb26874424/frameset.htm • ITS services: • http://help.sap.com/saphelp_crm50/helpdata/en/70/579502a7c611d3961700a0c94260a5/frameset.htm • Transaction launcher how-to guide: http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/f0da6d63-8485-2c10-dab6-bb202e209455?QuickLink=index&overridelayout=true

  29. Thank you!

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