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Leadership—— A study on Haidilao

Leadership—— A study on Haidilao. 组员： 谢璧光 徐晗菲 张钰. Introduction--History. USA. 2012. Singapore. Introduction--Statistics. Introduction-- Honours. Best service restaurant— The 2012 Reader Restaurant Awards. Best service in 2011— presented by Dalian Wanda.

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Leadership—— A study on Haidilao

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  1. Leadership—— A study on Haidilao 组员： 谢璧光 徐晗菲 张钰

  2. Introduction--History USA 2012 Singapore

  3. Introduction--Statistics

  4. Introduction--Honours Best service restaurant— The 2012 Reader Restaurant Awards Best service in 2011— presented by Dalian Wanda

  5. Introduction--Honours Service

  6. Outstanding Service

  7. Outstanding Service

  8. Founder of Haidilao Zhang yong

  9. Founder of Haidilao • Adventurous and positive • Credulity • Strong-willing • Business acumen

  10. How different?

  11. A Bird’s view of the Hot-pot industry Core competitiveness analysis Measures to take

  12. 中国2010年餐饮百强企业各业态的业绩指标统计中国2010年餐饮百强企业各业态的业绩指标统计

  13. 中国主要餐饮品牌企业融资统计

  14. 中国2010年百强企业各经营业态基本情况统计

  15. Bird’s View: What do competitors do? Michael Porter’s 3 genetic strategies

  16. Core Competitiveness Analysis Diagram

  17. “We believe that customer satisfaction depends on service,and to deliver the service, the company has to show respect for and trust in its waiters and waitresses.” 张勇

  18. “The service-profit chain is defined by a special kind of leadership.” Service-Profit Chain（服务利润链）Theory Harvard Business School, 1990s

  19. Measures ——Putting the Service-Profit Chain to Work • Staff Living Conditions • Children’s Education • Sending bonus directly to their parents

  20. Discount or FreeMeals • Bonus for creative service • Bottom to Top Career Path waiter—head waiter—store manager—regional manager—director • Adequate autonomy

  21. Why do some researchers claim that Hidilao’s success can’t be copied?

  22. Can’t be copied People

  23. Can’t be copied The competition between enterprise is also the competition of the corporate culture. --Thomas Watson.Jr CEOof IBM

  24. Can’t be copied • Leader charismatic • Employees sincere

  25. Challenges to Hidilao

  26. Personality Cult • Charismatic Leadership • Spiritual Idol • Lack of an impeccable • management system

  27. Public Opinion Pressure • “人类已经不能阻止海底捞了” • Too good to be true • Be pushed to the peak

  28. Personnel Traing • Lack of expertise • Starting from the bottom • Lack of high-quality talents

  29. Q&A Time

  30. Thank you for your listening!

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