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Thejo Kote

Thejo Kote. Problem Unreliable, unpredictable and intermittent piped water supply. Urban areas with intermittent piped water supply (%). 90%. 33%. 33%. Water Utility. Valvemen. Valve Areas. Individual Households. Water Utility. Valvemen. Valve Areas. Individual Households.

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Thejo Kote

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  1. Thejo Kote

  2. Problem Unreliable, unpredictable and intermittent piped water supply Urban areas with intermittent piped water supply (%) 90% 33% 33%

  3. Water Utility Valvemen Valve Areas Individual Households

  4. Water Utility Valvemen Valve Areas Individual Households

  5. Water Utility Valvemen Valve Areas Individual Households

  6. Water Utility Valvemen Valve Areas Individual Households

  7. Water Utility Valvemen Valve Areas Individual Households

  8. Water Utility Valvemen Valve Areas Individual Households

  9. Water Utility Valvemen Valve Areas Individual Households

  10. Household Costs • Lose hours waiting • Use unsafe borewell water • Buy water at higher costs • Keep children out of school • Miss weddings, funerals, voting

  11. Coping costs borne disproportionately by the poor

  12. Utility Costs Cannot inform consumers about delivery Corruption among valve-men Slow to identify and address delays Conversion to continuous supply prohibitively expensive Image: E. Lakshmi Narayanan, The Hindu

  13. The NextDrop Solution • Leveraging the ubiquity of mobile phones to provide a timely, reliable information system for households • Provide water utilities • with a cost-effective information system to manage irregular supply of piped water http://www.flickr.com/photos/travel_aficionado/3185458618/

  14. NextDrop Pilot: Hubli, India

  15. Baseline study

  16. Pilot: 2010 Engaging communities to participate and send updates • Information crowdsourced from and verified by 180 participants in 7 valve areas • Real-time updates when water starts flowing • Collected 250 data points and sent 50 water timing updates

  17. Comparative Study of SMS and IVR Systems

  18. NextDropimproves this information flow by collecting and aggregating in real-time knowledge about water timings, and making the data accessible to city residents and utility employees. The complexity of water delivery is currently recorded on paper data logs Information is rarely aggregated and recorded timings are often inaccurate

  19. NextDrop Solution: Partnering with the Water Utility Engineer Valveman

  20. Valvemen update system • Valvemen at multiple levels update NextDrop through the interactive voice response system • Automated information collection and analysis

  21. Engineers see real time updates • Centralized dashboard provides real-time updates to engineers and residents. • Allows engineers to address problems as they come up.

  22. Residents receive SMS updates • Types of information contained in text messages to residents: • “Water will arrive in 30-60 minutes” • “Water is flowing now” • “There is a last-minute change to the schedule”

  23. Feedback Loop Provides Real-Time Data • NextDrop collects crowd-sourced updates • Provides the water utility feedback on true water delivery outcomes

  24. Social Impact • Households save time, reduce stress and improve health outcomes • Introduce transparency and accountability into the system • Water utilities will reduce corruption and increase efficiency Over a 5 year period NPV of Social Benefits $15.9 million Approx. $45 millionaccounting for PPP 550,600 days of missed school averted Social Benefit to Cost ratio 7.4 : 1

  25. Future Opportunities • Electricity • Irrigation Water • Food and Aid Shipments • Pension Payments • Public distribution system

  26. Thank youhttp://nextdrop.org

  27. Social Return on Investment

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