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Matrix NAVAN CNX200

Addressing the challenges faced by BFSI industry, the Matrix NAVAN CNX200 offers an integrated voice and data solution specifically tailored for small banking and financial institutions. This single box solution provides a cost-effective way to enhance professional visibility, connect various branches, and streamline communication processes. With features like auto-attendants, voicemail, SMS, and CTI integration, the solution ensures seamless connectivity and efficient customer service. Ideal for financial services, insurance companies, and expanding branch offices. Future-proof and scalable, this solution promotes effective communication while minimizing telephony costs.

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Matrix NAVAN CNX200

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  1. Matrix NAVAN CNX200 Integrated Voice & Data Solution for Banks and Financial Institutions

  2. NAVAN CNX200 Integrated Voice and Data Services Solution for Small Banking and Financial Institutions Best of the Show Wireless & Mobile Solution Category

  3. Presentation Outline • Major Challenges faced by today’s BFSI Industry • Introducing Matrix NAVAN CNX200 • Solution for Banking & Financial Firms • Target Customers Profile • Needs of Banking & Financial Firms and Matrix Convergence Solution • NAVAN CNX200 – Key Features, Hardware, Technical Specifications

  4. Major Challenges faced by BFSI Industry and Matrix Solution – NAVAN CNX200 Challenges Solution – NAVAN CNX200 Make sure customer gets all information and help whenever they want, 24x7 Enhance professional visibility with Auto-Attendants, Voice Mail, SMS and CTI Connect other branches for daily communications Bypass PSTN toll and securely integrate branch offices over IP telephony Minimize telephony costs while calling to customers on mobiles and landlines Select the cost-effective route to reach customer using VoIP, GSM, CO Lines Instant reach to baking professionals and sales staff who travels a lot Easily connect with field employees using Mobile Softphone app. – SPARSH M2S Future proof solution which is remotely manageable, flexible and scalable Standards-based voice, data, VPN and wireless solution, Web UI, TR-69, SNMP

  5. Introducing Matrix NAVAN CNX200 Single Box Solution for Voice, Data, Wireless, Internet, Mobility, Messaging and Security Needs

  6. Single Box Solution for Integrated Voice, Data, Wireless and Internet Services Solution for Banking & Financial Firms Full Featured IP-PBX Multi-Site IP Telephony Smartphone Mobility Messaging Data & Security Suitable for Banks, Financial and Insurance Companies, Branch Offices

  7. Target Customer Profile

  8. Ideal Solution for • Financial Services • Insurance Companies • Pension Funds • Mutual Funds • Branch Offices • Expanding Sites • Commercial Banks • Cooperative Banks

  9. Needs of Banking & Financial Firms and Matrix Convergence Solution

  10. Minimize Telephony Costs, Expand Reach Banks and financial organizations pay huge telephony bills when calling to customers over landlines, mobile or international numbers for any kind of services, grievance and sales promotions. • Need to be cost-effective for outbound calls made to customers • Require automatic mechanism to route customer calls using least cost telephony mediums • Enhance redundancy and backup plans to ensure business continuity and reliability • 4 POTS (CO) Lines • 2 GSM3G SIMs • 8 VoIP (SIP) Trunks • Analog (CO) for Local / Regional Calls • GSM3G Trunks for Mobile Calls • VoIP (SIP) for Long Distance / International Calls • Select the preferred medium of communication when calling to customers with Least Cost Routing

  11. Deliver Exceptional Customer Service In this internet age, with millions of handheld smartphones and online banking facilities, customers also expect quick information and better service on the telephone. • Make sure high-value customer gets connected with required agents / departments, quickly • Deliver superior services starting from when customer calls for an inquiry to getting a confirmation call from baking / financial officials • Enterprise-grade call management features • Superior voice quality and speed of operation • One-touch speed dial • Efficient handling of customer calls – transfer to other dept., play music on hold, forward calls, conference • Deliver Pre-recorded Greeting Messages to Customers whenever they Call, 24x7

  12. Enhance Image and Professional Visibility Whether it is phone banking, complaint or inquiry call, telephony system plays an important role in handling customers effectively. Knowing customers name before they speak, preferences before they express and self-service experience enhances professional image among customers. Music on Hold CTI Link Voice Mail Auto-Attendant Conferencing SMS • CTI Integration with Matrix TAPI Service Provider (TSP) Link – TAPI 2.2 Support • SMS Gateway (SMPP Server) • Email to SMS • Automated Greetings, • Round-the-Clock • Play Music or Information for Callers on the Hold • Voice Mail with Personalized Greetings • Multi Participants Conference Bridge

  13. Connect Branch Offices, Cost-effectively In growing business scenario and expansion of branches offices, it becomes difficult to keep everyone connected for real-time communications. IP Telephony IPsec/SSL VPN • Use of PSTN trunks for inter-branch calling incurs huge telecom cost overhead • Difficulty in sharing LAN resources with branches for collaborative working environment • Dial-by-Extension Number • Simplified 3-Digit Dialing • Secured Communications using SRTP/TLS over VoIP • Bypassing PSTN Toll using VoIP reduces long-distance charges significantly • Reduce telecommunication charges by using Peer-to-Peer VoIP telephony to connect branches

  14. Create a Flexible Workplace for Employees Some employees spend more time roaming inside the premises, than being at desk. Using wireless extensions, they can make and receive calls similar to desk phones on-the-move. • Fulfills your need to be free from the cable • Works with any Wi-Fi enabled devices for voice and data communications • Surf, Play, Talk – Wireless • Freedom from Cables • Built-in Wi-Fi Router • IEEE 802.11 b/g/n • 150Mbps Throughput • Wide Coverage • Smartphone/Tablet/PDA, Laptop, Printer, Digital Photo Frame, Gaming Console, Wireless Sensor

  15. Reach to Field Professionals, Instantly Field executives and professional staff are on the road a lot. Calling to them frequently on their mobile numbers increases telephony bills significantly. • Mobile softphones makes reaching field workers and traveling employees a breeze • Use latest VoIP technology to get rid of cellular, CUG and roaming call charges • Mobile Softphone Available for popular Android/iPhone SPARSH M2S – Mobile Softphone • Available On: • Video Call, Presence Sharing, Instant Messaging • Monitor Status of Home Landlines from Outside to Avoid Misuse by Servants • Advance Call Management • 3 Digit Dialing, Call Transfer, Hold, Forward, Record, Voice Mail, 6 Party Conference

  16. Internet Access for Employees and Customers When customers opt to stay for a while inside the premises, they can read news, browse internet, book tickets and do lot more with high-speed internet connection in leisure time. • 3-way Internet Connection – Broadband, SIM based 3G/HSPA, USB Dongles • Auto Failover for Internet Connectivity • Share Internet using 8 Port LAN Switch and Built-in Wi-Fi Access Point • Built-in Firewall Security • Policy-based Internet Access – Website, Keyword, URL, Port, Applications • 100 Mbps Broadband • 14.4 Mbps 3G/HSPA • 50 Mbps 4G/LTE/USB • Works on all Mobile, Laptops, TV, VoIP and other Network Devices

  17. Ensure Safety for Everyone With built-in firewall, access control and integration with Matrix security systems, NAVAN CNX ensures security and safety measures for all stake holders – customers and employees. • Internet Security with Selective Users, Website, Applications Access • Physical Security with Integration of Access Control and IP Surveillance Systems (DVR/NVR) • Mobile Applications for Remote Surveillance and Access Control • Interoperability with Matrix Access Control & Surveillance Systems • Video Phones, Video Door Phones • Allowed/Denied Access – Website/Port/Applications • Built-in Firewall for Internet Security and External Attacks

  18. Easily manage multiple branches, Centrally Traditionally each branch has its own setup of communication system, vendors and IT staff. Inefficient management of disparate systems and duplication of resources costs very high to the bank as a whole. • Difficulty to manage stand-alone telephony infrastructure • Adding users, phones, allocating features and class of services consumes more time • Simple UI and Installation Wizard helps adding users, extensions, COS easily • TR069 Auto Configuration • SNMP for Monitoring • Easy to Manage for Mass Deployments • Web base Remote Management • System Admin/Engineer Mode • HTTP/HTTPS Secure Login

  19. NAVAN CNX200 - Overview

  20. Hardware Overview Front View GSM / 3G SIM Slot GSM / 3G SIM Slot LED Indications for Power, Status, SIM1/2, Internet, USB, Wi-Fi, LAN

  21. Hardware Overview Rear View Antennas GSM & Wi-Fi USB Port Antennas GSM & Wi-Fi FXO/FXS Ports LAN Switch DC Power Jack WAN Port

  22. Multi-Branch Scenario

  23. INTER-BRANCH IP Telephony Peer-to-Peer Calls Site-to-Site VPN Avoid PSTN Toll Charges Key Features TELEPHONY PSTN Line GSM Line VoIP (SIP) Analog & VoIP Phones Mobile Extensions CTI Link TAPI 2.2 INTERNET Broadband Internet 3G/HSPA SIM based Internet USB Dongles Auto Fallback Internet WIRELESS Wi-Fi Access Point Standard IEEE 802.11n 150 Mbps Throughput Ideal for Voice & Data MOBILITY Softphone for Android/iOS Corporate Directory Voice Call Video Call Presence & IM SECURITY Built-in Firewall TLS/SRTP for VoIP Web Access Control DVR/NVR Integration

  24. Flexible Terminal Options – Voice, Data, IT Access Control Wi-Fi Android/iOS Smartphone Video Camera IP Wi-Fi Fax phone SIP Phone Tablet Wi-Fi IP Phone Analog Phones Printer PC/ Netbook

  25. Technical Specifications

  26. Rel02/Dec’14

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