Томский политехнический университет

1. Томский политехнический университет Название дисциплины: «Язык делового профессионального общения» Тема занятия: «Introductions» Айлазян Елена Прокопьевна старший преподавательМПИЯ ИМОЯК

2. Issues considered: 1. How to introduce people to each other in formal and informal situations. 2. Startinga conversation. 3. Global cultures.

3. Глоссарий • Introduce –[ɪntrə'djus] знакомить, представлять. • She introduced me to her parents. — Она представила меня своим родителям. Синоним: acquaint. • 2. Conversation – [kɔnvə'seɪʃ(ə)n]разговор, беседа. • to hold conversation — вести беседу, разговаривать • to make conversation — вести светскую беседу, пустойразговор. • Синонимы: chat , colloquy, dialogue, talk. • 3. Global culture – ['gləub(ə)l'kʌlʧə]мировая культура. 3

4. 1. «How to introduce people to each other in formal and informal situations» A person performing an introduction in a formal situation says, for example: Mrs. Lee, may I introduce you to Mr. Francis? Mr. Francis – Mrs. Lee? Less formal alternatives to May I introduce? are (in order of decreasing formality): Let me introduce… I’d like you to meet… This is… Meet… -- mainly American The two people who have been introduced both say: How do you do? – in formal and in semiformal situations; Hello – in informal or semi-formal situations. In Great Britain people usually reply How do you do? to the greeting How do you do? and not I’m fine or I’mvery well as is common in the USA. Usually you only shake hands with people when you meet them for the first time, but do bow. It is not usual to kiss people you know, unless you are close friends. 4

5. 1. «How to introduce people to each other in formal and informal situations» Pleased to meet you or Glad to meet you is fairly common in America. Two phrases are often used before introducing someone are: Have you met…? e.g. Have you met my colleague? I don’t think you’ve met… e.g. I don’t think you’ve met my colleague. If you have to introduce yourself, you may say: May I introduce myself? My name is Maria Kuznetsova. Less formal is: Let me introduce myself. My name is Maria (Kuznetsova). 5

6. 2. «Startinga conversation» When two people have been introduced, one of them usually has to start a conversation. One way to do this is to ask a question such as: Is this your first visit to…? Have you been here/to… before? Have you visited/seen…? How do you like/find (our)…? (How) are you enjoying…? Are you finding… interesting/useful? What do you think of…? Are you interested in…?. A less direct and therefore more tactful way of asking for information is to make a remark with a question tag (usually pronounced with a rise to show interest). e.g. This is your first visit to Tomsk, isn’t it? 6

7. 2. «Startinga conversation» Other remarks which invite a response are, for example: I believe/hear… I’ve been told… I expect/suppose/imagine… e.g. I hear you are from Bern I’ve been told you’re doing research in nano materials. I expect you’ve already been on a sight-seeing tour. Comments about the weather, especially with a question tag, can also be a convenient way of starting a conversation. e.g. It’s a lovely day, isn’t it? Isn’t this rain awful? 7

8. 3. «Global cultures» • 1. How do you usually greet a new professional acquaintance when you are introduced? How do you greet a good friend? Your boss? A relative? • A say “hello” and smile; B bow; C shake hands; D kiss on the cheek or hug; E offer your card; F stand up • 2. Customs for introductions vary from country to country. Check the sentences that describe customs in your culture. • A it is important to have a firm shake • B it is best to shake hands with a light touch • C looking directly at someone is not polite when you are being introduced • D it is important to look directly at the other person when you are being introduced • E people usually smile when they are introduced • Use these Professional Protocol sections to compare customs in your country to those in the United States. 8

9. 3. «Global cultures» Guidelines for introductions in the United States Listen to the person’s name and position. Repeat the name when you greet him or her. Smile and make eye contact when you shake hands. Stand up to show respect. Show respect for a visitor, client or senior person by beginning with that person’s name: Mr. Lee, I’d like you to meet Bernard Green, our managing director, Mr. Green, this is Michael Lee from the California Department of Transportation. It’s a good idea to include information about one or both people so they can begin a conversation: Mr. Lee has been working on a high speed train project. The custom is to shake hands in a professional setting. In the US, a firm handshake with men and women shows strength and confidence; a weak handshake makes a bad impression. In the United States people are informal and start to use first names quickly. Using first names is a sign of friendship and respect. If one person is clearly in a higher position, that person will invite the use of first names: Please call me Ted. . 9

10. 3. «Global cultures» It’s better to use first names after being asked. Use titles with first names only: Mr. Brown, Ms. Reed. Make an effort to introduce yourself and talk to new people as frequently as possible. Research shows that people who try to get acquainted with others and understand the new culture make the best progress in their language studies. 10

11. Practice • Exercise1. • Introduce the following people a) formally, b) informally: • a guest speaker Edward Parker to his audience; • a friend of your own age to an elderly neighbour John Reed; • a colleague Jillian Lee to your husband/wife; • yourself to a visiting lecturer Dr. Margaret Sutton after the lecture (you want to ask a question); • one guest at your party (Mary Ross, aged 24, unmarried) to another (Lora Wilcox, aged 32, married) 11

12. Practice • Exercise 2 • Start a conversation with a partner. • Model: Is …first visit? • A –Is it/this your first visit to Russia/Siberia? • B – No, I came here a year ago. • I … you’re from Norway. • What … the exhibition? • How … the Siberian climate? • a beautiful day • Have … any other cities in Russia? • I … you like races. • rather cold and windy • How your stay here? 12

13. Тема следующего занятия: «Appointments and dates» Перечень основных вопросов: 1. Appointments over the telephone. 2.Searching for an alternative. 3. Cancelling an appointment. 13

14. Самостоятельная работа Listen to conversation A and answer the questions. 1.What does Josh do? 2.Where’s Michael from? 3.How long is Michael staying? 4.Does Michael like the States? Conversation A Michael Robertson has arrived for another meeting. Jessica Adams: Michael! Come in, come in. I’d like you to meet Josh Crosby. Josh Crosby: How do you do, Michael? Michael Robertson: I’m very well, thank you. It’s nice to meet you. Jessica Adams: Josh is our company lawyer. He is taking care of the contracts. Michael Robertson: I see. Josh Crosby: I hear you‘re from Canada. Michael Robertson: Yes, that’s right. Josh Crosby: How long will you be staying in the States? Michael Robertson: Oh, about three months. Josh Crosby: How do you like it here so far? Michael Robertson: It’s great. Really enjoying it. Josh Crosby: Well, if you’ll excuse me, I have to go. It was nice meeting you. Michael Robertson: Thanks, nice meeting you, too. Hope to see you again sometime. 14

15. Рекомендуемая литература • Survival English, Peter Viney and John Curtin. • Heineman, 1994. • 2. English for Global Business, Emily Lites and Kathy Thorpe. • The University of Michigan Press, 2004. 15

16. СПАСИБО ЗА ВНИМАНИЕ!