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LD Provider Forum: 18 th June 2013 Chiko Matenda Quality Monitoring Manager 18th June 2013

Quality Monitoring Team. LD Provider Forum: 18 th June 2013 Chiko Matenda Quality Monitoring Manager 18th June 2013. Driven by Government Policies. Personalisation Social Capital (Big Society) Quality and Safeguarding Revised Financial Challenge. Care Governance Framework.

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LD Provider Forum: 18 th June 2013 Chiko Matenda Quality Monitoring Manager 18th June 2013

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  1. Quality Monitoring Team LD Provider Forum: 18th June 2013Chiko MatendaQuality Monitoring Manager18th June 2013

  2. Driven by Government Policies • Personalisation • Social Capital (Big Society) • Quality and Safeguarding • Revised Financial Challenge

  3. Care Governance Framework • Takes into National & Local Drivers • Reviews Health & Social Care Service provision in line with Government Policies • Sets QM priorities - intelligence gathering on key quality outcomes for clients, service providers, Council and Commissioners • Supports Adult Social Care Related Quality Outcomes (SCRQoL) & Adult Social Care Outcomes (ASCOT) • Reviews cost and effectivenessof contracted services

  4. Who are Quality Monitoring? • The resource linked to LD services is 2 staff (SL/Day & Res. Services)

  5. QM links with ESCC & CQC CQC Reports & Ratings In Reach Teams Health Customer feedback & Service experience SAR action plans & complaints procedures Individual Assessment & Review Outcomes/Surveys/ SAR’s Joint work on resource allocation

  6. Quality Monitoring Team’s approach • SCRQoL framework • Observational Practice & Evidence Work • Development of Continuous Improvement Team for care homes

  7. Ways of monitoring quality Client Feedback: Support client involvement and/or with their Key Reps./Survey’s/Independent Interviewers Audits of providers: • checking systems, files, recruitment, training • Interviewing a sample of staff and managers • Interviewing a sample of clients • Observation of practice

  8. Adult Social Care Outcomes (SCRQOL) & Ascot Framework- Toolkit SCRQoL- Outcomes Domains • Control over daily life • Safety • Personal care • Meals and nutrition • Social participation and involvement • Occupation/ activity (and employment) • Accommodation cleanliness and comfort • Dignity

  9. What is the QM resource & support for LD providers? • Support providers with meeting ESCC contractual obligations via planned and continuous audits • Contribute to SAR investigations & support specific providers to implement safeguarding plans • Joint work with Commissioners to develop, approaches, resources & specs

  10. What’s new on the 13/14 horizon for QM? • Working Age- Learning Disability, Mental Health, Physical Disabilities/ Sensory Impairment and Long Term Conditions new Supported Living Specifications (Contracts) • OP Directly Provided Services • Quality & Safeguarding priorities (e.g. Winterbourne) • Contract & Specification reviews • Development of & Review of the Care Governance Framework • Further Developments for QM? • Collaborative joint working with LD providers • Enhance quality measures to fit expectations of LD clients

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