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ISO 13053-1:2011

ISO 13053-1:2011. An introduction 4 th October 2012 for Lean Six Sigma Ireland members Bernie Rushe BSc, CPIM, Dip SA, MSc brushe@cordatus.ie 087-2837810. ISO 13053-1:2011. Quantitative methods in process improvement — Six Sigma  Part 1: DMAIC methodology

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ISO 13053-1:2011

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  1. ISO 13053-1:2011 An introduction 4th October 2012 for Lean Six Sigma Ireland members Bernie Rushe BSc, CPIM, Dip SA, MScbrushe@cordatus.ie 087-2837810

  2. ISO 13053-1:2011 Quantitative methods in process improvement — Six Sigma  Part 1: DMAIC methodology (€106 restricted to one copy download) Note: ISO 13053-2:2011 Quantitative methods in process improvement — Six Sigma  Part 2: Tools & Techniques is not reviewed (€127 restricted to one copy download)

  3. Scope of ISO document • The improvement of existing processes DMAIC project management Roles & expertise Training • DFSS • Certification • Other project management methods

  4. Maturity Model - Processes Level 5: Optimized Level 4: Quantitatively Managed Level 3: Defined Level 2: Managed Level 1: Initial Continual Improvement D C M A I

  5. Roles & Population Density Steering cmttee Deploymnt mgr Champion Sponsor Sponsor Master BB Master BB Master BB All roles are defined in ISO Black Belt Black Belt Black Belt Green Belt Green Belt Green Belt YB YB YB

  6. Course Duration Workshop, eLearning or distance learning Competency table by role

  7. Typical GB training agenda • 5 days • Assessment: Written or multiple choice exam 1 six sigma project Oral examination Assessment by BB Internal or external accreditation Similar to Motorola modelASQ – broader curriculum, no project

  8. BB Training – typical week 1 (of 4) • 20 days • Assumes GB training completed • Assessment: Written or multiple choice exam 2 six sigma projects Oral examination Assessment by MBB Internal or external accreditation Similar to Motorola model ASQ – 1 project only with 3 years experience, GB not necessary

  9. Discussion Points • Process mapping not mentioned as a source of six sigma projects • BB & GB training content: Motorola vs ASQ • Full time vs part time roles not addressed • YB – no assessment or certification • Impact on ASQ certification

  10. Additional slides

  11. Six Sigma1Purpose • Project based • Improved business and quality performance • Improved profit by addressing serious business issues that may have existed for a long time. Difference? • Business case • Structure 1 Motorola registered trade mark

  12. Six Sigma Project • Solve a given problem • Contribute to an organization's business goals • Undertaken only when the solution to a problem is not known • “Voice of the customer” - a permanent feedback loop • Accounting model - financial performance is evaluated • Also take into consideration safety & customer satisfaction • Performance of the project - reviewed regularly with sponsor

  13. Measures defined • DPMO • Sigma • Z score • 1.5 Sigma shift • RTY • RR • NPR • OTD • COPQ Standard deviation is not defined

  14. Project selection, priority & DMAIC • Difficulty vs Profit • Prioritization matrix • Outputs from each phase • Tools used

  15. Project management

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