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The Code of Banking Practice Transition Map and Resources for your Code Toolkit

The Code of Banking Practice Transition Map and Resources for your Code Toolkit. ^ The NCCP & NCC do not apply to business customers * See Code Compliance Monitoring Committee (CCMC) website for report: www.ccmc.org.au # FOS – Financial Ombudsman Service.

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The Code of Banking Practice Transition Map and Resources for your Code Toolkit

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  1. The Code of Banking Practice Transition Map and Resources for your Code Toolkit ^ The NCCP & NCC do not apply to business customers * See Code Compliance Monitoring Committee (CCMC) website for report: www.ccmc.org.au # FOS – Financial Ombudsman Service

  2. Insurance Brokers Code of Practice • General Insurance Code of Practice • Code of Banking Practice • Customer Owned Banking Code of Practice Codes FOS administers+: Ongoing and emerging issues (banking) Financial difficulty/hardship Guarantees – including provision of credit obligations to guarantors Increased use of co-borrower provisions in place of guarantees Provision of credit/responsible lending The Code Pyramid Useful websitesDisputes & FOS Approach (FOS): www.fos.org.au & www.fos.org.au/resolving-disputes/our-approach/ Disputes (not FOS): Credit Ombudsman Service Limited (COSL): www.cosl.com.au Banks: www.ccmc.org.au (subscribe for updates) & www.bankers.asn.au Customer Owned Banks: credit unions/building societies etc: www.cccmutuals.org.au (subscribe for updates) Have a question ? Send the FOS Code Team an email: info@codecompliance.org.au + The FOS Code Compliance and Monitoring team is a separately operated and funded business unit of FOS. Each Code has its own independent code monitoring committee.

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