Getting SMARTer: The evolution of Project Management within Victoria Police Doug Witschi

1. Getting SMARTer: The evolution of Project Management within Victoria Police Doug Witschi

2. The beginnning of project management in Victoria Police • 1986 - Introduction of Project Register aimed to: • reduce project duplication • reduce incidents of ‘re-inventing the wheel’ • align projects to current needs and plans Hard copy document distributed quarterly with issues of accuracy and reliable continually made

3. Service Improvement Program • Created in 1996 • with the aim of promoting continuous improvement and project management principles • role was to strategically lead and manage major change throughout Victoria Police

4. Service Improvement Program Progressing Project Management • Development of a cyclical review methodology for continuous improvement • Establishment of milestones steps for each phase of this cycle • Process of inclusion and consideration of all stakeholders

5. Progressing Project Management Step 1 Analysis Step 4 Implement Evaluation Step 2 Immediate Improvement Step 3 Redesign process Continuous Improvement Continuous Improvement

6. Strategic Development Department • Amalgamation of the Strategic Improvement Program with the Corporate Policy, Planning & Review Department, in April 1998 • focus on the initiation and implementation of major projects and • the monitoring and evaluation of corporate projects

7. Strategic Development Department • Developed the current conceptual project management framework through: • the classification of projects as either • Corporate (Level 1); • Department (Level 2); or • Unit (Level 3) • a defined four - phase project management process • established the Strategic Policy Committee

8. Corporate Change Coordination Unit • Established as part of the project management framework • Tasked with managing the project management process • Monitored projects for slippage against milestones and deliverables • Reported monthly on project status to the Strategic Policy Committee • Provided specialist advice and support to project teams

9. Project Management Review 2001 Review undertake aimed at enhancing Project management and coordination capability and culture within Victoria Police. Recommendations: • Align all project decision making with one corporate entity - Corporate Management Group • A governance structure to facilitate effective decision making • Development of a Project Management website

10. Project Management Review 2001

11. Project Management Website • Developed in consultation with project managers throughout the Victoria Police • Web site became operational in July 2002 • Interactive web portal • Currently 107 projects are registered

12. Project Management Portal

13. Project Management Portal

14. Local Priority Policing (LPP) • Background • Significant change management initiative • Project consisted of three specific components • Statewide management model • Service delivery model • Community consultation model

15. Local Priority Policing (LPP)

16. Force Issues Project • 886 different issues raised by members of Victoria Police • A series of projects were developed • Project management methodology adopted • Monitoring and reporting of the projects undertaken by the Project Management and Coordination Unit

17. Force Issues Project • To date: • 77 Projects have been undertaking • Addressing 523 issues • 619 recommendations • 115 recommendations have been implemented • 247 are pending implementation • 291 are still to be considered

18. Future Directions • New innovative methods aimed at encouraging all members to participate in change • Process of continual improvement of our project management processes and practices • Development of specific project management training

19. Future Directions S - Stated M - Measurable A - Agreed R - Realistic T - Timely

20. Questions Thank You doug.witschi@police.vic.gov.au