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Çelebi Ground Handling Inc. - Global Airport Services Provider

Çelebi Ground Handling Inc. is a global leader in airport services, offering passenger and ramp services, baggage handling, cargo handling, and more. With over 60 years of experience and a presence in 5 countries, we are committed to providing innovative solutions and exceptional customer service.

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Çelebi Ground Handling Inc. - Global Airport Services Provider

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  1. Five workers, one passenger stair ‘Beş işçi, bir merdiven’ Çelebi Ground Handling Inc. was originally founded on 1 February 1958 at Ankara Esenboğa Airport by Ali Cavit Çelebioğlu as the first privately-owned independent ground handling services company in global aviation industry.

  2. COMPANY PROFILE INFORMATION Global provider of Airport Services, Present in 5 Countries and 36stations Pioneer in Innovative Solutions to Partners Expertise to Low Cost traffic segment needs Value Added Partner to Home Base Operations Cargo Hub Developer in the Istanbul Grand Airport and Delhi International Airport Market leader in Turkey and India Experienced in BOT Airport Lounge Management and VIP Meet & Assist Services One face to Customer

  3. COMPANY PROFILE MISSION & VISION & VALUES Values Vision Mission Service-Excellence; Entrepreneurial; Customer-Centric; Innovative; Safety-Focused Becoming the Most Admired/Recognized Global Service Provider for Customers and Employees. To be a global solution partner who creates value for stakeholders by thoroughly understanding the needs of airport users and ensuring consistent service quality.

  4. MILESTONES 131 M 162 M 147 M 175 M 206 M 230 M 241 M 271 M *Revenue Million Euro

  5. CHARACTERISTICS Experienced Close to 60 Years of Know-how and Experience Innovative State-of-art Equipment Ivestment for All Global Locations Qualified Full Compliance with ISAGO, AHM 804, ISO 9001, ISO 14001, ISO 18001 Strong Around 14.000 Experienced Employees Globally Reputable More than 300 Airlines Worldwide Capable 265.000 Flights & 700.000 Tons of Cargo Annually

  6. ORGANIZATIONAL CHART ÇELEBI AVIATION HOLDING Dave Dorner CEO Çelebi Aviation Holding Atilla Korkmazoğlu Derya Tekin Athina Kapeni Murali Ramachandran Elvan Hamidoğlu Zeynep Çetiner Talha Göksel President GH & CG EMEA President HR Vice President Sales & Marketing CEO India President Financial Affairs Head of Legal Affairs Excom Member Quality & Technic Abdullah Kırımlı Arzu Büyükdurmuş Tayfun Özçay Director Strategic Planning & Business Development Director Procurement, Construction & Administrative Affairs Director Information Technologies Murat Baş Cem Şensöz Ramesh Mamidala Osman Yılmaz Taner Sarı Herrman Schorn TR Managing Director BUD Managing Director FRA Managing Director Managing Director GH (DEL, AMD & BOM) Managing Director DEL CG VIE Airport Manager

  7. SERVICE PORTFOLIO GROUND HANDLING • Pasenger Services • Ramp Services • Baggage Handling • Exterior and Interior Aircraft Cleaning • Water and Toilet Services • De-icing / Anti-icing Services • ULD management, Control • Load Control and Flight Operation Services • Surface Transport • Representation and Supervision • 24/7 Global Operations

  8. SERVICE PORTFOLIO CARGO General Cargo Handling End to End Processes Special Cargo Handling (Pharma, DGR, PER, VAL, AVI, VUN, HEA, AOG, LAR, etc) Dedicate Express & Pharma Cargo Facilities 24/7 Global Operations Cargo Transportation Off/On Airports Truck Handling Door to Door Delivery Customs Services 100% Weight & Volume Checks Ground Handling Integration Documentation & Messaging & Flight Operations ULD Control Supervision

  9. SERVICE PORTFOLIO END CUSTOMER PASSENGER CENTRIC SERVICES Çelebi Business Aviation Services Çelebi Platinum Meet & Assist Services Çelebi Business Lounge Ticket Sales Station Management

  10. SERVICE PORTFOLIO Platinum Services Bodrum Dalaman Antalya Budapest Istanbul Escort to the Departing Flight Meet & Assist Upon Arrival to Airport Escort to Lounge (Where Available) VIP Transfer from Hotel to Airport

  11. Çelebi and World Leaders

  12. GLOBAL PRESENCE Serving more than 274K Flights annually Employs around 12K people Handles over 800K Tons ISAGO, AHM 804, ISO9001, ISO 14001, OHSAS18001, PAS99, RA3 Certified Green Airport & Green Company Certified Un-impaired Airport EFQM Recognized for Excellence 4 stars Ground Handling Cargo & Warehouse 2013 – Ground Handler of the Year Award by Air Transport News General Aviation Services

  13. GOING GLOBAL WITH ÇELEBI Çelebi’s core businessstrategy, unfolded successfully over the past 60 years in 5 countries and more than 35 stations Çelebi’s strong brand value is perceived as the Customer centric, flexible, swift and innovative among all customer segments With India and Turkey as Home markets, Çelebi is all set to expand into Central and Eastern Europe, Middle East, Sub-Indian Continent and ASEAN Focus of local expertise is the prime driver to Çelebi’s global footprint Focused on expansion on ground handling business as well as in an integrated cargo logistic business model

  14. INVESTING ON HUMAN RESOURCES 12K Employees; 36 Stations; 5 Countries; 1 Goal, 1 Team, 1 Company – «Happy Customers» Çelebi has one of the highest employee retention rates globally Strong HR policies helped the company to build highly motivated teams globally Training and Development: Well structured operational training system Comprehensive programs: Çelebi Academy (5 weeks long mini MBA program with a university partner) Partnership with universities (e.g. Erzincan University Ali Cavit Çelebioğlu Civil Aviation Vocational School) Career Management: High internal promotion rate: over 90% Exemplary career paths: from officer to C level management Global assignments for personal development in critical roles Çelebi aims to become the most admired employer

  15. GSE MANAGEMENT Çelebi’s Global Technical Department’s main goal is to ensure Ground Support Equipment’s operational performance at maximum level Plans, coordinates and executes proactive maintenance & repair activities Has implemented the SAP system in order to control, follow, plan, perform and organise GSE’s needs and maintenance & repair activities Constant focus is on improving the state of the art technology vision in order to meet the needs of customer efficiently The technical documents, maintenance & repair kits, measuring devices, experienced technicins, workshops and facilities and centrally managed to ensure high levels of service quality globally With technology innovation at the heart of maintenance activities, Çelebi’s GSE Management Department strives to constantly improve on Global safety & reliability of Ground Service Equipment

  16. IT SYSTEMS & TECHNOLOGY DCS Systems Çelebi understands the needs of its customers and follows and acts accordingly to the different requests. Proven systems of check-in, boarding, and load planning are used in Çelebi globally • Global ERP System • Çelebi is expanding its SAP based ERP system integrating all subsidiaries and the HQ • Implementation planned for HRM, FA, CC MM, EAM modules • Hyperion for Financial Managements • Global CRM System • Çelebi uses a Global CRM system to manage its customers Locally as well as Globally • Complaints & Issue Tracking • Relationship Management • Feedbacks & Follow up • Reporting & KPI monitoring Integrated IT Ssytems • Integrated Airport Resources Management Systems • Inform Groundstar system to optimize all planning and control process in Ground Handling • Requirements Planning • Shift Planning & Daily Planning • Real-time Coordination, Supervision and Inspection of every operation • Flight Info & Ops Management System • Çelebi’s In-house system for specialized Ground Services requirements of customers • Flight InformationService & Operations Management • Invoice Management • Quality Management

  17. QUALITY & SAFETY ISAGO, ISO9001, ISO 14001, OHSAS18001, PAS99, RA3 Certified Green Airport & Green Company Certified Un-impaired Airport EFQM Recognized for Excellence 4 stars 2013 – Ground Handler of the Year Award by Air Transport News

  18. CORPORATE RESPONSIBILITY • Erzincan University • Teacher Houses • Education Campaigns-TOÇEV • TOÇEV Charity Running • Health Services-Lokman Hekim • India & Turkey Rag Doll Project • Fundraising Projects

  19. STRENGTHS & UNIQUENESSES Well experienced in Hub Operation Highly capable of Managing Growth Large scale warehouse operations Resource optimization Doing business in diverse geographies and cultures Adequate and well-maintained GSE fleet Solid financial stance Detailed financial & operational monitoring systems Well-established training programs

  20. AWARDS

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