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Global Careers: Personal and Organizational Challenges and Rewards. Dr. Margaret Shaffer University of Wisconsin Milwaukee. WERC September 19, 2012. Agenda. Global careers in perspective Global career alternatives Personal challenges and rewards Organizational challenges and rewards
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Global Careers: Personal and Organizational Challenges and Rewards Dr. Margaret Shaffer University of Wisconsin Milwaukee WERC September 19, 2012
Agenda • Global careers in perspective • Global career alternatives • Personal challenges and rewards • Organizational challenges and rewards • Research trends and opportunities
Global Bingo Exercise
Global Bingo • Goals: Assess global knowledge; create awareness of global complexities; emphasize the importance of shared knowledge in global settings; get to know each other better; have fun; and win prizes • To win, have five correct answers down, across, or diagonally • You may not answer the questions on your own bingo board • Find someone who can answer a question, have him/her initial the box and fill in the answer without stating the answer aloud • Obtain no more than two answers from any one person • When you have five down, across, or diagonally, yell “Global Bingo!”
Global Careers Flex- patriates Global Domestics Frequent Flyers Alternatives to Corporate Expatriates Short-term Assignees Commuters Self-initiated Expatriates Virtual Team Members
Assignment Policies Currently in Place Brookfield Global Relocation Services 2012
Future Assignment Policies under Consideration Brookfield Global Relocation Services 2012
Who and Where International Assignments
Profile of International Assignees • 80% are male • Ages • 13% are 20-29 years old • 31% are 30-39 years old • 34% are 40-49 years old • 19% are 50-59 years old • 3 % are 60+ • 79% have not had any expatriate experience • 89% were already employed by the company • 60% are married • 43% took children on the assignment • 81% of those married had spouse/partner accompany them on assignment
Global Careers and the Individual Challenges and Rewards
Major Personal Challenge:Cross-Cultural Adjustment • Anticipatory adjustment influenced by pre-departure training, previous experience with same country or similar culture • In-country adjustment affected by ability to maintain a positive outlook under high pressure, interact well with HCN’s, understand cultural values and norms, handle job responsibilities, adapt to organizational culture, self and family’s ability to handle new culture, and expat’s ability to “get along” in organization
Expatriate Challenges High • Adjustment • Work • Interaction • Cultural • Spouse adjustment • Global knowledge, skills and abilities Mood Low 1 2 3 4 5 6 Months in a New Culture
Expatriate Failure • Failure • Return home early • Poor performance • Poor adjustment • Cost of failure can be quite high – relocation and replacement costs, damage to reputation, lost business, etc.
Causes of Assignment Failure • Spouse/partner dissatisfaction • Other family concerns • Job does not meet expectations • Inability to adapt • Inadequate job performance • Poor candidate selection
Expatriate Re-Entry • Reverse culture shock • Readjustment problems • New position constitutes a demotion • Lack of opportunity to use skills learned abroad • Salary and benefits may decrease • Others do not relate to foreign perspective • Up to 25% of returning expats leave the company within one year after returning
Transition Strategies • To facilitate adjustment • Individual and firm agree upon the length of the tour of duty • Mutually agreeable job identified for expatriate return • Keep expatriate involved in home office communication and projects while s/he is abroad • Proactive strategy that provides an effective support system to allay concerns about career issues
Global Careers:Personal Rewards • Personal growth and development • Greater self-confidence • Increased autonomy and responsibilities • Global mindset • Transferable skills • Faster promotions
Global Careers and the Organization Challenges and Rewards
Purposes of Expatriate Assignments • Fill a skills gap (technical or managerial) • Build global relationships • Craft a common corporate identity and culture • Market products • Transfer technology to foreign subsidiaries • Provide managers with international experience • Reward long-time employees • Provide better on-site control of foreign operations
Organizational Challenges • Broader and more flexible perspective • More involvement in employees’ lives • Greater exposure to problems and difficulties • Greater exposure to external influences • Greater complexities in all areas of human resource management
Female Expatriates • Less than 20% of expatriates are female • Female expatriates have lower failure rates than males • Males: 10-40% • Females: 3% • More difficult to get the job than to do the job • Female expatriates are seen as foreigners first and as women second • Treated with the same respect as male expatriates • Being a female can sometimes be an advantage
Dual-Career Couples • More employees are refusing int’l assignments because of spouse employment • Loss of spouse’s income • Derailment of spouse’s career • MNCs have to select from a diminishing pool of qualified applicants
Strategic Responses for Dealing with Dual-Career Challenges • Intercompany networking • Job-hunting assistance • Intracompany employment • Support for commuter marriages • On-assignment career support
Initiatives to Improve Expatriate ROI Brookfield Global Relocation Services 2012
Organizational Rewards • Pool of experienced international employees • Accumulation of international knowledge, skills and abilities • Global mindset among management team • Control over subsidiaries • Transfer of knowledge and competence to subsidiaries
The Global Employee Mobility (GEM) Project Global Work Experiences – Research and Practice
The Global Employee Mobility Project • Aim is to improve the success of global employees • Consortium of academics from around the world • Research on all forms of global work experiences • Expatriates/repatriates • Short-term assignees • Flexpatriates • International Business Travelers (IBTs) • Global virtual team members • Global domestics
Global Virtual Team Members Taxonomy of Global Work Experiences Flexpatriates High Degree of Boundary Integration Corporate Expatriates Low High Self-Initiated Expatriates Degree of Cognitive Mobility Global Work Experiences International Business Travelers Global Domestics Short-term Assignees Low Low High Degree of Physical Mobility
Dimensions of Global Work • We define global work experiences along three dimensions that identify unique requirements of the different types of global work experiences: • Physical mobility - degree to which the work role requires the global employee to travel, or relocate, internationally • Cognitive flexibility - the degree to which the global work requires role incumbents to adjust their thought patterns and scripts to effectively interact with people and adapt to situational demands across cultures. • Non-work disruption – the degree to which the work role requirements disrupt or interfere with the employee’s normal activities and routines outside of work.
Choices, Challenges, and Consequences of Global Work Choices Challenges Consequences • Country and family considerations • Intrinsic and extrinsic motivators • Personal characteristics • Safety concerns • Adjustment and coping with stress • Work and nonwork demands • Inter-cultural relationships • Identity transformation • Satisfaction • Well-being • Career progression • Development of global competencies Personal • Selection criteria • Fit between employee and global work experience type • Incentive plans • Preparing employees for global work • Support resources for employees and families • Transition management • Career management • Employee engagement • Performance • Retention • Utilization of global competencies • Work goal attainment Organizational
Firm Participation • Provide survey access to • Global employees • Spouses/partners and colleagues (if possible) • Benefits • Summary of survey results • Suggestions for improving global work experiences