How will you know if your transaction has processed?

1. How will you know if your transaction has processed? Army Benefits Center- Civilian Most transactions are processed overnight. You can verify your transaction by revisiting the website or calling the ABC-C. You can also verify your transaction by reviewing your LES. ABC-C is good for you! • Fast, easy access to current and complete information. • Automated system ensures accuracy. • Convenience – You are in control of your benefits and entitlement transactions. • Knowledgeable and trained counselors available to provide assistance. OVERSEAS TOLL-FREE NUMBERS Belgium………………….....……..0800-78245 Germany……………………….0800-1010282 Italy………………………….…….800-780821 Japan………………………….00531-1-20378 Korea……………………..00798-14-800-4766 Kuwait………………………...1-877-276-9287 Netherlands……………………..0800-232739 Saudi Arabia…………………1-877-276-9287 United Kingdom………….……08-000857723 Department of the Army Army Benefits Center-Civilian 301 Marshall Avenue Fort Riley, KS 66442-5004 1-877-276-9287 1-877-276-9833 (TDD) ABC-C VISION Provide responsive quality service that allows Army serviced civilian employees to manage their benefit and entitlement portfolios. Need Assistance? It's As Easy As ABC... Timely Accurate Efficient Beneficial Automated Consistent Modern Caring America’s Army: The Strength of the Nation August 2012

2. ARMY BENEFITS CENTER- CIVILIAN How Do You Use ABC-C? Benefits You can access EBIS through the ABC-C website at https://www.abc.army.mil. From a government computer, you are able to log into EBIS using your Common Access Card (CAC). Click on "Employee Benefits Information System (EBIS),” then enter your Social Security Number and ABC-C PIN. To access EBIS from home, you must have an installed and operational CAC reader. Information on CAC readers and installation instructions are available on the Army Knowledge Online (AKO) website, https://www.us.army.mil. Customers in the 50 states can reach a benefits counselor by calling the toll-free number 1-877-ARMY CTR (1-877-276-9287). For TDD assistance in the United States, call 1-877-276-9833. Overseas customers, see the back of this brochure for toll-free numbers accessed through a commercial/civilian telephone. For additional information, visit the ABC-C website. EBIS is available seven days a week, 24 hours a day. Benefits counselors are available Monday through Friday from 6:00 a.m. to 6:00 p.m. Central Time (CT). For Health Benefits, Life Insurance & Thrift Savings Plan services, you will: What can the Army Benefits Center-Civilian do for you? • Log on to EBIS through the ABC-C website with your Social Security Number and ABC-C PIN. • Select the tab for the desired topic. • Review general information available in each subject area. • Review personal information from your records. • Make changes to your benefits. • Verify the action on your Leave and Earnings Statement (LES). • Speak to a benefits counselor. The ABC-C provides automated benefits support to Army-serviced appropriated fund employees through the Employee Benefits Information System (EBIS) and trained benefits counselors. ●EBIS is a web application that allows you to access general and personal benefits information and conduct electronic transactions using a computer. The system contains comprehensive information and personalized benefits statements. ●Benefits counselors are knowledgeable on life and health insurance, Thrift Savings Plan, and retirement issues. They are available to assist you in completing your benefits transactions in EBIS. The ABC-C provides services in the following program areas: How Do You Get Your PIN? • Retirement (Civil Service & Federal • Employees Retirement Systems)  Thrift Savings Plan (TSP) • Federal Employees Health Benefits • (FEHB) • Federal Employees’ Group Life Insurance • (FEGLI)  Survivor Benefits Initially, your ABC-C PIN will be a four-digit number equivalent to your month and year of birth (MMYY). For security purposes, once you access EBIS, you must change it to a new six-digit number. Your ABC-C PIN will not expire.