Form of Government: Strong Mayor Land Area: 87 square miles Population: 640,000 citizens

1. A performance based management strategy within the Mayor’s Office, tasked to improve city services by making the City more efficient and effective.

2. CITY OF BALTIMORE • Form of Government: Strong Mayor • Land Area: 87 square miles • Population: 640,000 citizens • Work Force: 16,000 employees • Operating Budget: $2.4 billion

3. MAYOR’S GOALS • Make Baltimore a cleaner, greener, and healthier city • Encourage private investment and opportunity to flourish in every neighborhood • Increase educational, cultural and recreational opportunities for children • Create stable and healthy neighborhoods • Make City government more efficient and effective

4. CITISTAT BACKGROUND • Modeled after a similar program in New York City, the Baltimore City Police Department initiated weekly COMPSTAT meetings to improve crime-fighting efficiency. • CitiStat represents the extended application of the same basic principles to the management of all municipal functions.

5. How Do I Recognize A PerformanceStat? A jurisdiction or agency is employing a PerformanceStat strategy if it holds an ongoing series of regular, frequent, integrated meetings during which the chief executive and/or his or her leadership team plus the director (and top managers) of different subunits use current data to analyze each unit’s past performance, to follow-up on previous decisions and commitments to improve performance, to solve performance-deficit problems, to establish its next performance targets, and to examine the effectiveness of its overall performance strategies. 5

6. CITISTAT TENETS • Accurate and timely intelligence shared by all • Rapid deployment of resources • Effective tactics and strategies • Relentless follow-up and assessment

7. CitiStat Tenet 1: Accurate and timely intelligence shared by all 3 Regular Sources of Data 1. • Motorolla CSR 311 • 2. CitiTrack Report • 3. CitiStat Template 2. 3.

8. CitiStat Tenet 1: Accurate and timely intelligence shared by all CITISTAT EXECUTIVE BRIEFINGS For each meeting a comprehensive executive brief is prepared for the Mayor and her cabinet.

9. CitiStat Tenet 2: Rapid deployment of resources CitiStat Tenet 3:Effective tactics and strategies CITISTAT MEETINGS • Department Directors and their Deputies are required to report on critical service initiatives and agency performance at bi-weekly meetings. • Representatives from the Mayor’s cabinet look for opportunities to improve coordination between agencies and identify strategies to improve performance.

10. CitiStat Tenet 4: Relentless follow-up and assessment CitiStat Tenet 4: Relentless Follow-up and Assessment FOLLOW-UP MEMOs

11. CitiStat Tenet 1: Accurate and timely intelligence shared by all Motorolla CSR 311

12. CitiStat Tenet 1: Accurate and timely intelligence shared by all 311 Service Request Status Lookup @ www.baltimorecity.gov

13. CitiStat Tenet 1: Accurate and timely intelligence shared by all CitiStat Tenet 1: Accurate and Timely Intelligence Shared by All Transportation Service Requests Maintenance TRM-Alleys TRM-BCPSS Brick/Masonry Repair TRM-BCPSS Debris Hanging on Wires TRM-BCPSS Fence Repair TRM-BCPSS Footway Repair TRM-BCPSS Playground/Parking Lot Repair TRM-Bags in Trees: elevated TRM-Barricades - Install TRM-Barricades - Removal TRM-Bench Request TRM-Bridge Repair TRM-Curb Repair TRM-Debris Hanging From Wires or Poles TRM-Debris in Roadway TRM-Fence Repair TRM-Footways Repair TRM-Parking Meter Complaints TRM-Pickup Potholes TRM-Potholes TRM-R&P Street Lighting Repairs TRM-Saltbox Requests TRM-Sign Damaged TRM-Sign Faded TRM-Sign Structures TRM-StLight Cable Faults TRM-StLight Damaged/Knocked Down/Rusted TRM-StLight Pole Access Cover/Plate Missing TRM-StLight Pole Installation TRM-StLight Pole Missing TRM-StLight(s) Out TRM-StLighting Cable Cut TRM-StLighting Inadequate/too bright TRM-Street Markings TRM-Street Repairs TRM-WO Sign Installation TRM-WO Sign Removal TRM-WO Street Markings TRM-Grass Mowing TRM-Guardrail Repair TRM-Handicap Ramp Repair TRM-Illegal Sign Removal

14. CitiStat Tenet 2: Rapid deployment of resources CHARTS based on CitiStat Template

15. CitiStat Tenet 3: Effective tactics and strategies Charts based on CitiTrack Report

16. CitiStat Tenet 3: Effective tactics and strategies Mapping based on CitiTrack data

17. 36th Street – Old lane markings still visible Cold Spring Rd. – The centerline was milled after initial striping was unsatisfactory. Second attempt was no better. Harford Rd – Lane striping was done with thermoplastic. Comparatively the work was very good, but this patch could be improved. CitiStat Tenet 4: Relentless Follow-up and Assessment FIELD WORK driven by data

18. CitiStat Tenet 4: Relentless Follow-up and Assessment FIELD WORK driven by data Vacant Properties in Park Heights Closed Cleaning SRs – 4734 & 4732 Park Heights 4738 Park Heights

19. CitiStat Tenet 4: Relentless Follow-up and Assessment FIELD WORK driven by data Howard Street Bridge Graffiti - SR#07-00094241 Closed March 22nd – Picture Take March 23rd

20. CURRENT CITISTAT AGENCIES • Police Department • GunStat • CleanStat (Solid Waste and Inspections) • Water & Wastewater • Department of General Services • Department of Transportation • Department of Housing • Fire Department • Department of Recreation & Parks • Department of Human Resources • Minority and Women-Owned Business Enterprise

21. CitiStat: More Than Just Meetings and Data • Targets (which provide benchmarks for judging successes and failure) • Tactics (which focus organizational efforts on achieving the targets) • Data (which track the performance of agencies and subunits) • Analysis (which, using the data, identifies the causes of both success and failure) • Questions (which reveal what agencies are doing and not doing to achieve their targets) • Learning (which comes from these analyses, questions, and answers) • Collaboration (which helps the mayor’s staff and the agency’s director and managers to determine what to do next) • Experimentation (which creates new ways of achieving success) • Meetings (which regularly review agency progress, targets, analyses, and strategies) • Thinking (which can suggest how the entire approach can be improved)

23. CitiStat Impact