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Enhance your communication skills with this workshop to better understand the various aspects of verbal and non-verbal communication. Explore methods, barriers, and ways to improve interactions.
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Communication Strategies Corporate Training Materials
Module One: Getting Started Wise men talk because they have something to say; fools, because they have to say something. Plato Welcome to the Communication Strategies workshop. For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.
Module Two: The Big Picture The more elaborate our means of communication, the less we communicate. Joseph Priestley When we say the word, “communication,” what do you think of? Many people will think of the spoken word. People who are hearing impaired, however, might think of sign language. In this module, we will explore the different ways in which we communicate.
Module Two: Review Questions • Which statement best defines ‘communication’? • Means of sending results via the telephone • Activity by one object that chances behavior in another object • The imparting or interchange of thoughts, opinions, or information by speech, writing, or signs • Only the spoken word • Which of the following areas is affected by communication? • Productivity • Ability to solve problems • Relationships with others • All of the above
Module Two: Review Questions • Which two sections is Spoken Communication divided into? • Verbal and Non-verbal • Non-verbal and Written • Verbal and Para-verbal • Para-verbal and Non-verbal • Which of the following is NOT a factor of communication? • Written • Counselling • Spoken • Non-spoken
Module Two: Review Questions • What is ‘Audience’? • The people receiving the message who thereby affect it • The number of people receiving the message • Relationships with others • The way the communicator shares the message • What is ‘Method’? • The number of people receiving the message • The people receiving the message who thereby affect it • The way the communicator shares the message • Relationships with others
Module Two: Review Questions • The following is NOT a method of Written Communication: • Fax • Email • Debate • Text messaging • Which of the following statements is FALSE? • Paraverbal communication is what you are saying • Communication affects your levels of stress • Communication is the imparting of thoughts • None of the above
Module Two: Review Questions • What is Non-verbal Communication? • What you are saying • How you say something • Gestures and body language • Written words • The following is NOT a method of Communication: • Braille • PowerPoint Presentations • Text messaging • None of the above
Module Two: Review Questions • Which statement best defines ‘communication’? • Means of sending results via the telephone • Activity by one object that chances behavior in another object • The imparting or interchange of thoughts, opinions, or information by speech, writing, or signs • Only the spoken word • Which of the following areas is affected by communication? • Productivity • Ability to solve problems • Relationships with others • All of the above
Module Two: Review Questions • Which two sections is Spoken Communication divided into? • Verbal and Non-verbal • Non-verbal and Written • Verbal and Para-verbal • Para-verbal and Non-verbal • Which of the following is NOT a factor of communication? • Written • Counselling • Spoken • Non-spoken
Module Two: Review Questions • What is ‘Audience’? • The people receiving the message who thereby affect it • The number of people receiving the message • Relationships with others • The way the communicator shares the message • What is ‘Method’? • The number of people receiving the message • The people receiving the message who thereby affect it • The way the communicator shares the message • Relationships with others
Module Two: Review Questions • The following is NOT a method of Written Communication: • Fax • Email • Debate • Text messaging • Which of the following statements is FALSE? • Paraverbal communication is what you are saying • Communication affects your levels of stress • Communication is the imparting of thoughts • None of the above
Module Two: Review Questions • What is Non-verbal Communication? • What you are saying • How you say something • Gestures and body language • Written words • The following is NOT a method of Communication: • Braille • PowerPoint Presentations • Text messaging • None of the above
Module Three: Understanding Communication Barriers When you come right down to it, how many people speak the same language even when they speak the same language? Russell Hoban Like most things in life, however, communication is far more complicated than it seems. Let’s look at some of the most common barriers and how to reduce their impact on communication.
Module Three: Review Questions • Which of the following does not represent a communication barrier? • I can’t explain the message to the other person in words that they understand. • I can’t show the other person what I mean • The other person has a similar background to me and understands the bigger picture of my message • I don’t have time to communicate properly • Which of these is not a Language Barrier? • The people communicating speak the same language • The people communicating do not speak the same language • The language used is not the first language for one or more of the communicators • The communicators have different dialects but communicate in the same language
Module Three: Review Questions • How can one reduce the impact of Language Barriers? • Identify that the barrier exists as a group • Try to find a common language to communicate in • Use pictures to communicate your meaning • All of the above • Which statement is FALSE? • It is possible to overcome Communication Barriers • A Language Barrier is one of the biggest barriers to written or spoken communication • Communication is more complicated than it seems • You should be judgmental when addressing Cultural Barriers
Module Three: Review Questions • What is rushed communication? • When people communicate from different time zones • When people communicate from different countries • When people are short on time and communicate quickly • When people have plenty of time but have cultural barriers and can’t communicate correctly • What is a Cultural Barrier? • When people speak different languages • When people come from different areas • When people come from different areas and their gestures and meanings of words differ • When people come from the same place but don’t get on
Module Three: Review Questions • What is a Difference in Time and Place? • When the person you are trying to communicate with is the next city • When the person you are trying to communicate with is in a different time zone • When the person you are trying to communicate with is in your office • Both a and b • How can you reduce the impact of a Difference in Time and Place? • Make small talk about the weather • Try to set up meetings at times which are convenient for just you • Refuse to communicate via email • Both b and c
Module Three: Review Questions • How can you reduce the impact of a Cultural Barrier? • Ignore it • Be judgmental and resentful about the differences in culture • Encourage questions about your own culture • Both a and c • Which statement is TRUE? • Small talk inhibits effective and meaningful communication • Differences in Time and Place do not really affect communication • Cultural Barriers may never be overcome • None of the above
Module Three: Review Questions • Which of the following does not represent a communication barrier? • I can’t explain the message to the other person in words that they understand. • I can’t show the other person what I mean • The other person has a similar background to me and understands the bigger picture of my message • I don’t have time to communicate properly • Which of these is not a Language Barrier? • The people communicating speak the same language • The people communicating do not speak the same language • The language used is not the first language for one or more of the communicators • The communicators have different dialects but communicate in the same language
Module Three: Review Questions • How can one reduce the impact of Language Barriers? • Identify that the barrier exists as a group • Try to find a common language to communicate in • Use pictures to communicate your meaning • All of the above • Which statement is FALSE? • It is possible to overcome Communication Barriers • A Language Barrier is one of the biggest barriers to written or spoken communication • Communication is more complicated than it seems • You should be judgmental when addressing Cultural Barriers
Module Three: Review Questions • What is rushed communication? • When people communicate from different time zones • When people communicate from different countries • When people are short on time and communicate quickly • When people have plenty of time but have cultural barriers and can’t communicate correctly • What is a Cultural Barrier? • When people speak different languages • When people come from different areas • When people come from different areas and their gestures and meanings of words differ • When people come from the same place but don’t get on
Module Three: Review Questions • What is a Difference in Time and Place? • When the person you are trying to communicate with is the next city • When the person you are trying to communicate with is in a different time zone • When the person you are trying to communicate with is in your office • Both a and b • How can you reduce the impact of a Difference in Time and Place? • Make small talk about the weather • Try to set up meetings at times which are convenient for just you • Refuse to communicate via email • Both b and c
Module Three: Review Questions • How can you reduce the impact of a Cultural Barrier? • Ignore it • Be judgmental and resentful about the differences in culture • Encourage questions about your own culture • Both a and c • Which statement is TRUE? • Small talk inhibits effective and meaningful communication • Differences in Time and Place do not really affect communication • Cultural Barriers may never be overcome • None of the above
Module Four: Paraverbal Communication Skills Many attempts to communicate are nullified by saying too much. Robert Greenleaf Try saying these three sentences out loud, placing the emphasis on the underlined word. “I didn’t say you were wrong.” (Implying it wasn’t me) “I didn’t say you were wrong.” (Implying I communicated it in another way) “I didn’t say you were wrong.” (Implying I said something else)
Module Four: Review Questions • Which of the following is not a factor in Paraverbal communication? • Pitch • Tone • Body Language • Speed • A high pitch is usually interpreted as: • Anxious and upset • Happy and free • Serious and authoritative • Bossy and irritating
Module Four: Review Questions • A low pitch is usually interpreted as: • Anxious and upset • Happy and free • Serious and authoritative • Bossy and irritating • Which of the following will help produce a positive tone? • Frown constantly • Slouch and ignore what others have to say • Lower the pitch of your voice • Allow your inner monologue to run rampant with negativity
Module Four: Review Questions • Speaking slower may lead to: • An anxious listener • A bored listener • A relaxed listener • An intrigued listener • Speaking faster may lead to: • An anxious listener • A bored listener • A relaxed listener • An intrigued listener
Module Four: Review Questions • Which of the following statements is TRUE? • Pitch is the speed with you talk • Pitch can be defined as a combination of tones • You cannot change the pitch of your voice • You can adapt the pitch of your voice • If emphasis is placed of the pronunciation of the underlined words, which of the following sentences: Implies it wasn’t me? • “I didn’t say you were wrong.” • “I didn’t say you were wrong.” • “I didn’t say you were wrong.” • “I didn’t say you were wrong.”
Module Four: Review Questions • Which of the following statements is FALSE? • Speed and pitch have an effect on how you are perceived • Speed has an effect on the emotional quality of your message • Lower the pitch of your voice for a less authoritative tone • None of the above • Recording your speech will: • Serve as a distraction and is not recommended • Allow you to check your pitch, tone and speed • Place yourself in the audiences position for interpretation of your speech • Both b and c
Module Four: Review Questions • Which of the following is not a factor in Paraverbal communication? • Pitch • Tone • Body Language • Speed • A high pitch is usually interpreted as: • Anxious and upset • Happy and free • Serious and authoritative • Bossy and irritating
Module Four: Review Questions • A low pitch is usually interpreted as: • Anxious and upset • Happy and free • Serious and authoritative • Bossy and irritating • Which of the following will help produce a positive tone? • Frown constantly • Slouch and ignore what others have to say • Lower the pitch of your voice • Allow your inner monologue to run rampant with negativity
Module Four: Review Questions • Speaking slower may lead to: • An anxious listener • A bored listener • A relaxed listener • An intrigued listener • Speaking faster may lead to: • An anxious listener • A bored listener • A relaxed listener • An intrigued listener
Module Four: Review Questions • Which of the following statements is TRUE? • Pitch is the speed with you talk • Pitch can be defined as a combination of tones • You cannot change the pitch of your voice • You can adapt the pitch of your voice • If emphasis is placed of the pronunciation of the underlined words, which of the following sentences: Implies it wasn’t me? • “I didn’t say you were wrong.” • “I didn’t say you were wrong.” • “I didn’t say you were wrong.” • “I didn’t say you were wrong.”
Module Four: Review Questions • Which of the following statements is FALSE? • Speed and pitch have an effect on how you are perceived • Speed has an effect on the emotional quality of your message • Lower the pitch of your voice for a less authoritative tone • None of the above • Recording your speech will: • Serve as a distraction and is not recommended • Allow you to check your pitch, tone and speed • Place yourself in the audiences position for interpretation of your speech • Both b and c
Module Five: Non-Verbal Communication The most important thing in communication is to hear what isn't being said. Peter Drucker The first goal of this module: to help you understand how to use body language to become a more effective communicator. Another goal, one which you will achieve with time and practice, is to be able to interpret body language, add it to the message you are receiving, and understand the message being sent appropriately.
