XXXX SAP Project Newsletter (CONNECT)/Business Lead Communications Matrix and Calendar January, 2010

1. XXXX SAP Project Newsletter (CONNECT)/Business Lead Communications Matrix and CalendarJanuary, 2010

2. Outline • Purpose of project and business communications • Benefits • Monthly Communications Topics • Functional Communications Template • Communications Support for Business Lead • Implementation and Monitoring Process • Next Steps • Appendix - Monthly Messaging and Content by Quarter

3. Purpose • Project Newsletter (CONNECT) and functional communications should support each other and maintain consistent messages for maximum impact. • Functional communications will reference and support CONNECT content but will contain additional specific functional details on project-related activities and schedules. • Both communications will align with the project communications plan. • Preliminary topic outline provides guidance on recommended CONNECT and functional communications content. • Schedules and content can be changed depending on project status.

4. Benefits • Business communications is fundamental for successful change. • The communications development process prompts the Business Leads to value the need to coordinate communications with the project. • The business communications reinforces project communications • The communications effort focuses attention on the need for a robust business transition plan and the required activities to support the implementation. • Business communications is used as one method to develop functional and site readiness. • Incorporates required functional customer and vendor communications planning.

5. Monthly Communications Topics • Communications topics support project activities • OCM phases support communications topics

6. Functional Communications Template • Monthly Focus Topic • Business Transition Plan and Updates • Schedule to Plan • Business Design Efforts and Decisions • Policies and Procedures • Business Training • “From the Desk of -Functional Leader-” (Personal Comments) • Functional Changes (Different departments each month) • Management Corner (Updates for management support) • Resources (project InfoSite and featured support documentation)

7. Communications Support for the Business Lead • Business and OCM leads use functional template to develop content. • Multiple reviews conducted by Business and OCM Leads • Final review by the project lead with final sign off and distribution by the Functional Lead.

8. Implementation and Monitoring Process • Conduct initial meeting with Business Leads • Identify business communications to date • Review functional communications process, content and topics. • Gain agreement with Leads on final process and plan. • Review their business transition plans • Identify common phases for plans and use for communications template

9. Implementation and Monitoring Process • Set and hold monthly meetings between Business Leads and OCM Lead to review action items: • Review current topics • Leverage functional messaging template • Preview content • Confirm final monthly release date

10. Next Steps • Make final topics list based on project plan • Schedule separate meetings with each Business Lead and initiate process

11. Monthly Communications Messaging

12. Messaging and Content – 1st Quarter, 2010

13. Messaging and Content – 1st Quarter, 2010 (cont)

14. Messaging and Content – 1st Quarter, 2010 (cont)

15. Messaging and Content – 2nd Quarter, 2010

16. Messaging and Content – 2nd Quarter, 2010 (cont)

17. Messaging and Content – 2nd Quarter, 2010 (cont)

18. Messaging and Content – 2nd Quarter, 2010 (cont)

19. Messaging and Content – 3rd Quarter, 2010

20. Messaging and Content – 3rd Quarter, 2010 (cont)