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This report presents the results of the 2015 Student and Employee Satisfaction Surveys at Gallaudet University, highlighting areas of satisfaction and areas for improvement. The report also discusses the next steps for enhancing the climate at the university.
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Gallaudet University 2015There’s No Place Like Home:Assessing Climate Prepared by OAQ/Office of Institutional Research October 20, 2015
2015 Student and Employee Satisfaction Survey • Introduction to the Surveys • Background of Student Satisfaction Survey • 2105 Student Satisfaction Survey Results • Background of Employee Satisfaction Survey • 2015 Employee Satisfaction Survey Results • Next Steps
SSI Background Why a Student Climate Survey? • Assessment of Institutional Effectiveness • Student’s perspective • Ability to compare to other student assessments • National Survey of Student Engagement (NSSE); Alumni Surveys • Ability to compare to peer institutions • GU IR has never led a student climate survey before this year • Survey Instrument Used • Noel-Levitz Student Satisfaction Inventory (SSI) • 98 Campus Climate Items • 12 Scales
Student Satisfaction * repeated in other scales
GUCS Background • Gallaudet University Climate Survey (GUCS) • Developed in 2007 • Analyzed, reported from 2007 – 2013 • Based on MSCHE concerns and consultant input • 48 items: Likert scale • http://www.gallaudet.edu/office_of_academic_quality/institutional_research/gu_campus_climate_survey.html
ESS Background • Noel-Levitz Employee Satisfaction Survey (ESS) • GU/IHE concerns have broadened since 2007 • More sophisticated survey (importance/satisfaction) • Standardized; Offers comparisons to peers • Same survey for all employees • 72 items (7 items from GUCS): Likert & 4 open-ended Q’s • Four Areas: • Campus Culture and Policies • Work Environment • Institutional Goal Priorities • Planning and Decision-Making
ESS Background Noel-Levitz Employee Satisfaction Survey (ESS) • Campus Culture and Policies • Campus mission • Budgetary and human resources • Departmental communication • Pride in work • Training and employee recognition • Work Environment • Information flow • Employee empowerment • Supervisor relationships • Professional development • Fulfillment and job satisfaction
Employee Satisfaction † results similar to past surveys
Next Steps Office of Institutional Research (OIR) • Report on ESS and SSI data by employee and student groups respectively (supplemental report) • Focus Groups - ESS: faculty, staff, admin; SSI & NSSE: students (supplemental report) • Begin preparations for improved 2016 administration of Satisfaction Surveys • Education on the surveys and their value • Publicity for spring administration
Next Steps (con’t) Campus Community • Surveys are valuable if each unit and individuals • Discuss the Strengths and Challenges • Ask yourselves: • What does this mean for me/us? • What are we doing well? • What’s my role in improving Satisfaction? • Make changes in how we do things based on the challenges (e.g. Performance reviews for admins)
Employee and StudentSatisfaction Reports • Available in December at the OIR website: Surveys and Reports • http://www.gallaudet.edu/office-of-academic-quality/institutional-research/gu-campus-climate-survey.html