1 / 12

What is ClearCare ?

What is ClearCare ?. ClearCare is our new scheduling system, it is replacing eRSP . ClearCare will track all of our client’s information including emergency contacts and schedules. We will be processing payroll and client invoicing out of ClearCare .

ehanks
Download Presentation

What is ClearCare ?

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. What is ClearCare? • ClearCare is our new scheduling system, it is replacing eRSP. • ClearCare will track all of our client’s information including emergency contacts and schedules. • We will be processing payroll and client invoicing out of ClearCare. • ClearCare Go-Live is: Monday, November 23rd

  2. What do I need to know before Monday, 11/23? • Starting November 23rd, all caregivers must use new Telephony Phone Number 1-(844) 294-8337 • You may clock in/out through client’s home phone or your cell phone. • No more 6 digit Telephony PIN!!!

  3. Clocking In • You may clock in up to 10 minutes early. • If you clock in more than 10 minutes early, you will be told there is no scheduled shift. • If you attempt to clock in on a day when you are not scheduled, you will not be able to clock in.

  4. About Schedule Changes • If you receive a request for a schedule change from your client or client’s family, you must email Christie as soon as you are aware of a change. • Please inform us immediately of a change in your schedule day or a change in your scheduled start time. • If we do not update the system with your new day or time, you will not be able to clock in. • It is very important that you communicate with us as soon as you hear of a schedule change.

  5. Leaving a General Comment • Towards the end of your clock out you will be able to leave a “General Comment or Change in Condition.” • Please leave professional comments. • The comments can be heard by all members of our office. • The comment will also be heard by the next caregiver.

  6. Reporting a Change in Condition Dial 911 for ALL emergencies such as: • Uncontrolled bleeding • Injury to the head • Chest pain • Unresponsiveness • Falls where receiver is unable to get up and/or reports pain • Sudden, unexplained change in mental status • To report the emergency, or to report a change in condition that is life threatening after you dial 911, call the office – do not leave the comment on telephony.

  7. Will I still be able to report my mileage? • Yes, you will still be able to report mileage when clocking out. • Please do not enter mileage from your home to the client’s home. • Please do not enter mileage if you are driving the client’s vehicle.

  8. Will I be able to enter additional activities I did with my client? • With ClearCare we will no longer be using activity codes. • We have already entered all the activities you normally do with your client. • Upon clocking out, if you feel we have missed any activities, please email Christie and we will update the system. • If you did not perform an activity during your shift, ClearCare will prompt you to leave a comment about why you did not complete the activity.

  9. What does Telephony sound like? • https://clearcareonline.force.com/articles/FAQ/Telephony-for-Caregivers

  10. Logging into ClearCare • You may log into ClearCare to: • View your schedule • View completed visits with clients • The website address is: https://shsnewjersey.clearcareonline.com • Use your email as username • Your password is “caring”

  11. What will you see when you log in? – Click on shift for information

  12. What will you see for a completed shift? For a completed shift, you can view your start and end time, along with tasks completed.

More Related