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Empathic Communication

Explore the keys to effective communication through understanding different types of communication, the influence of character, diagnosing before prescribing, autobiographical responses, levels of listening, empathic listening stages, and seeking to be understood.

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Empathic Communication

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  1. Empathic Communication “Seek first to understand, then to be understood” October 4, 2013 Rena’ Herbert

  2. Presentation Objectives: • Identify the four basic types of communication. • Examine the importance of “character” as an influence. • Explain the statement diagnosing before one prescribes. • Describe the four autobiographical responses. • Explore the levels of “listening”. • Discuss empathic listening and its four developmental stages. • Finally we must seek to be understood.

  3. Four Basic Types of Communication 1 • Reading • Writing • Speaking • Listening

  4. “Character “ as an influence -The key to your influence of others is your example, your behavior, and your overall conduct. 2

  5. Diagnosing Before You Prescribe 3 • According to the 7 Habits of Highly Effective People, "The key to good judgment is understanding. By judging first, a person will never fully understand” Covey p.245.

  6. The Four Autobiographical Responses 4 • To evaluate • To probe • To advise • To interpret

  7. Levels of Listening 5 • Ignoring or not listening • Pretending to listen • Selective listening • Attentive listening • Empathic listening

  8. Four Developmental Stages of Empathic Listening 6 • 1st Stage is Mimic content, a skill often taught in “active” or “reflective” listening. • 2nd Stage is to rephrase the content. • 3rd Stage is to reflect feeling. • 4th Stage is to rephrase the content and reflect the feeling.

  9. Seek To Be Understood 7 • Seeking to understand requires consideration… • Seeking to be understood takes courage…

  10. Bibliography Convey, S. (1989). The 7 Habits of Highly Effective People. New York, NY: Convey

  11. Thank you for your time… We must become the change we wish to see in the world. - Mohandas (Mahatma) Gandhi

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