Engagement, Innovation and Value: Principles for Library Service Development

1. Engagement, Innovation and Value: Principles for Library Service Development Lisa Janicke Hinchliffe Coordinator for Information Literacy Services and Instruction, University of Illinois at Urbana-Champaign & President, Association of College and Research Libraries ljanicke@illinois.edu “Goodbye Reference Desk, Hello Information Commons” Libraries Out Loud – Illinois Library Association 2010 Annual Conference

3. The Biggest Question? • Economic? Technology? Accountability? Impact? • Create? Re-juvenate? Re-invent? Re-imagine? • What is it for you? What is it for reference services?

4. How to honor the pastand invent the future?

5. "The conundrumfor companies isthat good productsor services aren't enough." Chip Heath and Dan Heath Authors of Made to Stick http://www.fastcompany.com/magazine/116/ column-made-to-stick.html?partner=rss

6. Better is Possible “Arriving at meaningful solutions is an inevitably slow and difficult process. Nonetheless …. better is possible. It does not take genius. It takes diligence. It takes moral clarity. It takes ingenuity. And above all, it takes a willingness to try.” Atul Gawande, Better: A Surgeon’s Notes on Performance

7. Touchstone Principles

8. taking part; devoting effort and attention; being in gear

10. “A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter—and getting smarter faster than most companies. These markets are conversations. Their members communicate in language that is natural, open, honest, direct, funny and often shocking. Whether explaining or complaining, joking or serious, the human voice is unmistakably genuine. It can't be faked … However, employees are getting hyperlinked even as markets are. Companies need to listen carefully to both. Mostly, they need to get out of the way so intranetworked employees can converse directly with internetworked markets. Corporate firewalls have kept smart employees in and smart markets out. It's going to cause real pain to tear those walls down. But the result will be a new kind of conversation. And it will be the most exciting conversation business has ever engaged in.” http://www.cluetrain.com/book/95-theses.html

11. creation of something new; re-creation of something existing

12. “Be idea prone.” Jack Foster, “How to Get Ideas”

13. "Entrepreneurship is the recognition and pursuit of opportunity without regard to the resources you currently control, with confidence that you can succeed, with the flexibility to change course as necessary, and with the will to rebound from setbacks." Bob Reiss, Author of Low-Risk, High-Reward: Starting and Growing Your Small Business With Minimal Risk

14. degree of importance; relationship between cost and expectation

15. Economic Social Utility Justice Impact outcome

16. 7 Levels of ChangeBy Rolf Smith

17. 7 Levels of ChangeBy Rolf Smith Lisa’s #8 - Audacity: Doing Things That Just Aren’t Done

18. How to honor the pastand invent the future?How to create engaging, innovative, and valuable change?