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KESDA. PART II : CORE BUSINES SKILLS TRAINING. (CBST). THE VITAMIX JUICE BUSINESS MODEL. Fundamental Training Scopes. Communication. Entrepreneurship and good business practices. Human resource practice and management. Marketing. Customer care. Financial management.
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KESDA • PART II : CORE BUSINES SKILLS TRAINING. (CBST)
Fundamental Training Scopes • Communication. • Entrepreneurship and good business practices. • Human resource practice and management. • Marketing. • Customer care. • Financial management. • Business etiquette and practice. • Basic computer literacy. • Basic food hygiene.
BRIEF INTRODUCTION. • The VITAMIX juicing business training provides entrepreneurial training to Kenyan youth who are out of school and have obtained a minimum grade of C- and above. • In addition they are currently not working and would like to acquire business skills through our private partnerships. • The Core Business skills training (CBST) address key entrepreneurial and business acumen skills and comprises of 9 modules.
1: COMMUNICATION. • The main objective of this module is to enable candidates to effectively communicate well at all levels, acknowledging the importance and role business communication plays in daily business transacting. • It is structured in a way that key business skills and language competences are addressed.
2:ENTERPRENUERSHIP AND GOOD BUSINESS PRACTICES. • Good business practices are key to entrepreneurship success. • This module is designed to develop the basis of key concepts appreciated in business enterprising. • It demonstrates and puts emphasis of business documentation systems such as purchasing and supplies, delivery, storage and procurement procedures. • It examines business statutory requirements as well as business ethics. • It looks at the wider scope of networking and responsibilities .
3:HUMAN RESOURCE PRACTICE AND MANAGEMENT. • This unit assists the trainee to identify individualistic attribution for self management and reflection. • It equips the trainee with management skills to manage and work with others as a team or in a work group. • Helps trainee manage staff resourcefully and effectively.
4: MARKETING. • This module covers marketing dynamics and concepts. • It provides necessary skills to adapt and undertake in marketing strategies. • It outlines the importance of marketing and market niche identification. • It provides the trainee with skills to successfully undertake market research.
5:CUSTOMER CARE. • Provide participants with essential skills to meet customers needs. • Learn skills to build a mutual relationship with their customers and appreciate their uniqueness. • To offer and maintain service delivery of acceptable standards. • Learn to manage customer over the time. • Learn how to retain and keep new customers. • Learn to offer continuous improved service. • Handle customer complaints effectively.
6:FINANCIAL MANAGEMENT. This module covers an overall financial management system such as:- • record keeping. • basic accounts. • sources of funds. • cost management. • Budgeting. • financial planning. • personal finances. • financial statutory obligations and reporting.
Module7: Business etiquette and food hygiene. • In a broad spectrum this module covers work ethics and etiquette. Thus professionalism, personal grooming, appearance and dressing code plus time management and basic food hygiene.
8.Basic computer literacy. • This module is designed to provide trainees with basic computer skills essential in doing business. • It covers software application and their use in everyday lives as well as in business.
TRAINING METHODOLOGY. The training is designed to run in two parts • Part 1: Theory - this includes lectures, case studies and guest speakers etc. • Part 2. Practical- this is real work experience face to face with the customers and includes participants evaluation and assessment.
THANK YOU! KESDA Economically empowering the youth.
