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PBX: Integrate or Replace

PBX: Integrate or Replace. Adam Gent UK UC User Group adam.gent@uccommunity.org.uk. Agenda. New Lync Telephony Features Understanding the Telephony Estate PBX Integration and Replacement Options. New Telephony Features in Lync. Infrastructure Survivable Branch Appliance

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PBX: Integrate or Replace

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  1. PBX: Integrate or Replace Adam Gent UK UC User Group adam.gent@uccommunity.org.uk

  2. Agenda New Lync Telephony Features Understanding the Telephony Estate PBX Integration and Replacement Options

  3. New Telephony Features in Lync • Infrastructure • Survivable Branch Appliance • Call Admission Control • Media Bypass • Voice Features • Call Park • Improved Dial-in Conferencing • Improvements to Response Groups

  4. Understanding the Telephony Estate • Telephony features used: • Group Pick Up • Call Park • Shared Lines • Multiple Lines • IVRs • Call Centres

  5. How do these requirements translate to Lync? • Telephony features: • Group Pick Up = Team Ring • Call Park = Call Park • Shared Lines = Team Ring or Hunt Groups • Multiple Lines = Hunt Groups or Private Line • IVR = 3rd Party or Custom Development • Simple IVRs may be possible through Response Groups • Call Centres = 3rd Party • Simple Call Centres may be possible through Response Groups

  6. Integrate or Replace? • For the majority of organisations some form of integration will be required: • To allow call routing for the migration • To allow the organisation to continue to use Call Centres, IVRs etc on the current PBX • For features required which are not available in Lync • Where the PBX needs to be maintained for functionality such as Call Centres: • Migrate all the possible users to Lync • PBX users can still use Lync functionality such as Dial-in Conferencing

  7. Telephony Options at a Glance

  8. Resources • UC User Group • Email info@uccommunity.org.uk to be added to mailing list. • Next Hop • http://blogs.technet.com/b/nexthop/ • UK TechNet Blog • http://blogs.technet.com/b/uktechnet/ • UK Lync TechNet Site • http://technet.microsoft.com/en-gb/lync • Technical Library • http://technet.microsoft.com/en-gb/library/gg293124.aspx • Lync Development • http://msdn.microsoft.com/en-gb/lync/gg394186.aspx • Lync Trial Download • http://technet.microsoft.com/en-gb/evalcenter/ff808407.aspx

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